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WorksheetsCoaching Skills! Questions Quiz
Total questions: 10
Worksheet time: 6mins
Coaching is the application of specific skills to sustain and improve the performance of associates that TLs supervise. True or false?
True
False
Is coaching a one-time activity or a developmental process through a series of one-on-one meetings with the associates?
One time activity
Series of one-on-one meetings
Choose the item that best defines this statement. Effectively assigning tasks to others while maintaining responsibility for results.
Delegating tasks
Communicating instructions
Setting task-performance goals
Dealing with failure
Choose the item that best defines this statement. Showing the associate you are coaching how to accomplish the task and clarifying when, where, how much, and to what standard it should be done.
Delegating tasks
Communicating instructions
Setting task-performance goals
Responding to requests
Choose the item that best defines this statement. Carefully observing performance on individual tasks and sharing these observations in a nonthreatening manner.
Responding to Requests
Setting task performance goals
Providing task-relevant feedback
Confronting difficult situations
Choose the item that best defines this statement. Working with associates to encourage them when they do not meet expectations.
Delegating tasks
Communicating instructions
Setting task-performance goals
Dealing with failure
Choose the item that best defines this statement. In one-on-one meetings with associates, raising uncomfortable topics that are affecting task accomplishment.
Confronting difficult situations
Dealing with failure
Communicating instructions
Following through
The Basic Contingency Theory states that maximum performance is believed to occur when the person’s capability and talent are (choose the best statement that completes this definition):
Aligned with what the associate really wants to do with his/her career
Consistent with the associate’s DiSC style
Consistent with the job demands and the organizational environment
“Just in time” solutions to the problem at hand
During the workshop, you completed a “Coaching Needs Assessment” as you thought of an employee who would benefit from coaching. The results of this assessment will help you determine the nature of your coaching role. Identify the item below that is NOT one of the four major coaching roles.
Coach as Guide
Coach as Teacher
Coach as Motivator
Coach as Mentor
Coach as Judge
The GROW model is a tool designed to
Ensure proper growth among all associates.
Keep your coaching conversation on track
Evaluate the associate's performance
Assist the manager in writing the associate's performance report
Delegate tasks
