Enforcing standards of grooming and hygiene.

Refraining from unpleasant non-verbal’s like frowning face, show of irritation, sneering look and others.

Guests are informed in advance if their order takes time to prepare.

Words of appreciation, rather than irritation expressed for comments received especially if they are sincerely meant to call one’s attention on service deficiencies.

Undivided attention, focusing on the guest's concern and setting aside other matters while attending to the guest.

Conducting customer surveys, and consolidating results for discussion during operations meetings.

Willingness and eagerness in attending to customers.

Suggestions box or simple survey form.

Consistency attending to the needs of the guest.