Worksheets21057 - Non Conformity Handling Quality
Total questions: 10
Worksheet time: 6mins
If the involved party does not provide a response after the first reminder, what should the KN CT operator do?
They should contact their operational supervisor.
They should send an escalation email according to the communication matrix.
What should the KN CT operator do if the NCR-Q is out of scope from the flow/orders?
Email the requestor and reject the NCR-Q.
Email the requestor, request more information and accept the NCR-Q.
Which of the below elements should a NCR-Q include?
HAWB/BL
KN Shipment Reference Number
LSP Shipment Reference Number
Primary Transportation mode (air/ocean/road)
All of the above.
For an NCR-Q, who can be a responsible party?
LSP
KN
J&J
All of the above.
Name two elements a CAPA should always include:
(a)
Quality non conformities are grouped in categories:
Temperature Excursion
Damage Issue
Documentation Issue
Security Issue
All of the above are correct.
If Quality NCR is detected by J&J, J&J should issue NCR in trackwise and informs KN CT by email.
TRUE
FALSE
What are the different methods can be used to investigate and does the root cause analysis
5 whys method
Fishbone-Ishikawa method
Brainstorming
A and B are correct
What is the document should be filled out before closing an NCR-Q?
CAPA Template
SIG Form
TW Form
All of the above are wrong.
Correction/s, Corrective Action/s, and Preventive Action/s shall be clearly differentiated and stated with responsible assigned person (action owner from involved responsible party) together with the agreed timelines with the involved parties.
TRUE
FALSE
