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WorksheetsProcesses, Barriers & Characteristics of Effective Listening
Total questions: 30
Worksheet time: 15mins
Which of the following is not the objectives of giving an effective evaluation?
To make the listener listens to your feedback
To give the speaker your honest reaction in a constructive manner
To teach the evaluator to listen clearly, precisely and attentively
To give the evaluator an opportunity to practice delivering an oral evaluation
All of the following are ways to evaluate an inexperienced speaker EXCEPT
Be critical
Be nice
Be supportive
Be encouraging
Sounds that reaches to our ears.
sounds
hearing
listening
Sounds which reach to our hearts through the ears.
sounds
hearing
listening
To be a good listener, you need to listen first then engage.
TRUE
FALSE
To enhance your listening skills you don't need to let other person know that you are listening to what he/she is saying
TRUE
FALSE
There's a lot of difference between listening and hearing.
TRUE
FALSE
We can sometimes interrupt or finish a sentence with someone.
TRUE
FALSE
Your ability to listen effectively depends on the degree to which you perceived and understand the message.
TRUE
FALSE
Listening can take a long time to master.
TRUE
FALSE
It is the psychological process of receiving, attending to constructing meaning from and responding to spoken and/or non-verbal messages.
speaking
listening
reading
writing
It is the first step of listening process wherein it is referred to as the response caused by sound waves stimulating the sensory receptors of the ear.
Understanding (LEARNING)
Remembering (RECALLING)
Evaluating (JUDGING)
Receiving (HEARING)
This is the second step of the process of listening which helps to understand symbols we have seen and heard, we must analyze the meaning of the stimuli we have perceived.
Understanding (LEARNING)
Remembering (RECALLING)
Evaluating (JUDGING)
Responding (ANSWERING)
It is the third step which considered as an important listening process because it means that an individual has not only received and interpreted a message but has also added it to the mind’s storage bank.
Remembering (RECALLING)
Receiving (HEARING)
Understanding (LEARNING)
Responding (ANSWERING)
The listener weighs evidence, sort fact from opinion, and determines the presence or absence of bias or prejudice in a message. This is the fourth step of listening process.
Understanding (LEARNING)
Evaluating (JUDGING)
Responding (ANSWERING)
Remembering (RECALLING)
This stage of the process of listening that the sender may determine the degree of success in transmitting the message. This is the last step that the listener fully understand and respond the message.
Remembering (RECALLING)
Understanding (LEARNING)
Evaluating (JUDGING)
Responding (ANSWERING)
It is the single most useful and important listening skill.
Active or Reflective Listening
Passive or Attentive Listening
Competitive or Combative Listening
It is the single most useful and important listening skill.
Active or Reflective Listening
Passive or Attentive Listening
Competitive or Combative Listening
There are five (5) stages in the process of listening.
True
False
Being right is a barrier to effective listening and happens when...
you are looking to disagree.
you are always right and reluctant to change.
you are interrupting frequently to give advice.
you distract someone with new conversation topics.
Which of the following are barriers to effective listening? Select all that apply.
Advising
Distracting
Rehearsing
Placating
Effective listening is an act of...
Making sure that company protocols and processes are followed.
Being engaged when someone is speaking.
Using the time when someone speaks to think of a response.
Why is a active listening is important on calls?
To get higher QA score and a bonus.
Actually, most issues on SA Youth do not require listening.
To meet the needs of each caller.
Even if you are silent while someone else speaks, you might not be active listening.
True
False
He is leaving now.
He has to go out of his way.
He will not leaving soon.
He will do it his own way.
He locked the door.
He tried unsuccessfully to get into the house.
He was able to open the door.
He left the house without locking the door.
She doesn't like to listen to turkeys.
She thinks the dinner sounds special.
She especially likes the roast turkey.
She'd prefer a different dinner.
He'll be busy with her homework tonight.
He can't help her tonight.
He's sorry he can't ever help her.
He'll help her with her physics.
Her eyes hurt.
She thought the lecture was great.
The class was boring.
She didn't want to watch Professor Martin.
Not all the bills have been paid.
They don't have enough credit to pay the bills.
What she said on the phone was not credible.
He used a credit card to pay some of the bills.
