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WorksheetsSalesforce Admin 20Q - Test 5
Total questions: 20
Worksheet time: 40mins
Sales Reps at Ursa Major Solar are having difficulty managing deals. The leadership team has asked the Administrator to help Sales Reps prioritize and close more deals.
What should the Administrator add to help close more deals?
Einstein Lead Scoring
Einstein Search Personalization
Einstein Activity Capture
Einstein Opportunity Scoring
DreamHouse Reality needs to use consistent picklist values on a category field on accounts and cases, with values respective to record their types.
Which 2 features should the Administrator use to fulfill this requirement?
Choose 2 Answers.
Dependent Picklist
Global Picklist
Multi-Select Picklist
Custom Picklist
A User at Northern Trail Outfitters is having trouble logging into Salesforce. The user's login history shows that this person has attempted to log in multiple times and has been locked out of the organization.
Which 2 ways should the Administrator help the User log into Salesforce?
Choose 2 answers.
Use the unlock button on the user's record detail page.
Log in as the user to unlock the user and reset the password.
Reset the password policies to allow the user to login.
Reset password on the user's record detail page.
The Administrator at Cloud Kicks needs to automatically route support cases, regardless of how they are created, to a queue based on case priority.
What tool should the Administrator use?
Email-to-Case
Assignment Rules
Auto-Response Rules
Web-to-case
The Call Center Manager at Ursa Major Solar wants to provide agents with a case dashboard that can be drilled down by case origin, status and owner.
What should an Administrator add to the dashboard to fulfil the request?
Dashboard Filter
Bucket column
Dashboard component
Combination Chart
An Administrator gets a rush request from Human Resources to remove a user's access to Salesforce immediately. The User is part of a hierarchy field called Direct Manager.
What should the Administrator do to fulfil the request?
Freeze the user to prevent them from logging in while removing them from being referenced in the Direct Manager field.
Deactivate the user and delete any records where they are referenced in the Direct Manager field.
Change the user's profile to read-only while removing them from being referenced in the Direct Manager Field.
Delete the user and leave all records where they referenced in the Direct Manager Field without changes.
The Human Resources Department at Northern Trail outfitters wants employees to provide feedback about their managers using a custom object in Salesforce. It is important that managers are unable to see the feedback records from their staff.
How should an Administrator configure the custom object to meet this requirement?
Uncheck grant access using Hierarchies.
Define a criteria-based sharing rule.
Set the default external access to private.
Configure an owner-based sharing rule.
Sales Users at Cloud Kicks are requesting that the data in the industry field on the Account object displays on the Opportunity Page Layout.
Which type of the field should an Administrator create to accomplish this?
Custom Account Field
Standard Account Field
Cross Object Formula Field
Master detail relationship Field
At Universal Containers, there is a custom field on "Leads" named "Product Category". Management wants this information to be part of the Opportunity upon lead conversion.
What action should the Administrator take to satisfy the request?
Map the lead custom field to the product's product category field.
Create a workflow to update Opportunity fields based on the lead.
Create a custom field on the Opportunity and map the two fields.
Configure the product categories Picklist Field on the product.
Northern Trail Outfitters has asked an Administrator to ensure that when a contact with a title of CEO is created, the contact's account record gets updated with the CEO's name.
Which feature should an Administrator use to implement this request?
Quick Action
Workflow Rule
Process Builder
Validation Rule
Northern Trail Outfitters wants emails received from customers to generate cases automatically.
How should the Administrator ensure that the emails are sent to the correct queue?
Utilize a flow to identify the correct queue and assign the case.
Use a custom email services to set the owner of the case upon creation.
Create an Escalation Rules to send cases to the correct queue.
Configure Email-to-Case so emails are delivered to the correct queue.
Sales Reps at Ursa Major Solar are having difficulty managing deals. The leadership team has asked the Administrator to help Sales Reps prioritize and close more deals.
What can the Administrator configure to help with these issues?
Einstein Activity Capture
Einstein Opportunity Scoring
Einstein Search Personalization
Einstein Lead Scoring
Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days.
How should the Administrator complete this requirement?
Auto - Response Rules
Validation Rule
Escalation Rule
Assignment Rule
The Sales Manager at Cloud Kicks approves time off for their employees. They asked the Administrator to ensure these requests are seen and responded to by a backup manager while the Sales Manager is out on vacation.
What should the Administrator use to fulfill the requirement?
Delegated approver
Two step Approval process
Approval history related list
Delegated Administrator
What are 3 Settings an Administrator should configure to make it easy for approvers to respond to approval requests?
Choose 3 Answers.
Update the organizations chatter setting to allow approvals.
Enable the organizations Email approval response setting.
Specify initial submission actions within the approval process.
Add the Items to approve component to the approvers home page.
Create a flow to automatically approve all records.
Northern Trail Outfitters wants to encourage employees to choose secure and appropriate passwords for their Salesforce accounts.
Which 3 password policies should an Administrator configure?
Choose 3 answers
Maximum invalid login attempts
Prohibited password values
Require use of Password Manager App
Password complexity requirements
Number of days until expiration
The Administrator at Cloud Kicks updated the custom object Event to include a lookup field to the primary contact for the event. When running an event report, They want to reference fields from the associated contact record.
What should the Administrator do to pull contact fields into the Custom report?
Configure formula fields on event to populate contact information.
Edit the custom Event report type and add fields related via lookup.
Create a new report type with event as the primary object and Contact as a related object.
Use a dashboard with filters to show Event and Contact data as requested.
A User at Universal Containers left the company. The administrator needs to create new user for their replacement, but they have assigned all available users licenses.
What should the Administrator do to free up users licenses for the new users?
Deactivate the former employees user record.
Delete former employees user record.
Freeze former employees user record.
Change the formers users record to the new user.
Cloud Kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted, and there can be multiple designs for one product across various stages.
Which 2 steps should the Administrator configure to meet this requirement?
Choose 2 answers.
Add a custom master-detail field for shoe designs on the Product object.
Create a custom object for shoe designs.
Use the standard object for designs.
Configure a custom lookup field for shoe designs on the Product object.
Cloud Kicks wants to try out an app from the AppExchange to ensure that the app meets its needs.
Which 2 options should the Administrator suggest?
Choose 2 answers.
Test Drive in a production org.
Download into a Trailhead Playground.
Install in a sandbox.
Check edition compatibility.
