A consumer wishes to waive his LPP where he paid his 2nd installment 2 weeks late due as he was hospitalized. Which channel do we escalate for a LPP waiver ?

Customer is unable to make a purchase with Paylater and the error received is " Sorry, please contact support ". Which channel should we escalate this to ?

Consumer claims to have been double charged for a recent Paylater purchase from her Shopback app. Which channel should we escalate to ?

A customer received the error " SB_UNSUPPORTED_DOC_TYPE " during kyc registration. Which channel can we escalate to for assistance ?

A consumer received an error " Not sure what went wrong. Please try again later " during KYC registration and has re-tried multiple times. Which channel do we escalate to ?

A SG consumer is unable to add his Malaysia issued credit card into his Paylater account. Which channel do we escalate to ?

A consumer's card has been charged for the 2nd installment but it is not reflected in the consumer's account. Which channel do we escalate to ?

A consumer wants to cancel a Paylater order. Which channel do we escalate to ?

A customer received the error " FACE_COMPARISON_FAIL " when trying to verify his ID for Paylater. The customer has tried multiple times but received the same error. Which channel should we escalate to ?