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WorksheetsARLA Module 2 The Usual Suspects
Total questions: 58
Worksheet time: 29mins
Name
Class
Date
1.
Who can issue notices to an HMO?
a)
The local authority
b)
The police
c)
The First Tier Tribunal (FTT)
d)
The housing association
e)
No-one, HMOs cannot be issued with notices
2.
Who has been given the power to bring in HMO licencing?
a)
The local authority
b)
The police
c)
The First Tier Tribunal (FTT)
d)
The housing association
e)
No-one, HMOs are not licenced
3.
Who does the landlord need to apply to, to get an HMO licence?
a)
The local authority
b)
The police
c)
The First Tier Tribunal (FTT)
d)
The housing association
e)
No-one, HMOs are not licenced
4.
Who can the landlord appeal to, if unhappy about the decision to get an HMO licence?
a)
The local authority
b)
The police
c)
The First Tier Tribunal (FTT)
d)
The housing association
e)
No-one, there is no right to appeal.
5.
What does FCA stand for?
a)
Financial Cover Assurance
b)
Financial Conduct Authority
c)
Final Cost Authorisation
d)
Fiscal Cash Advance
e)
Fully Comprehensive Assurance
6.
What was the FCA previously known as?
a)
FRA
b)
FSA
c)
FBI
7.
When does FCA regulation apply to letting agents dealing with insurance?
a)
Only if it is charged for as an extra service
b)
Only when there is not any extra charge
c)
Whether there is an extra charge or not
8.
Which of the following types of insurance does FCA regulation apply to? TICK ALL THAT APPLY
a)
life insurance
b)
tenants contents insurance
c)
travel insurance
d)
landlords contents insurance
e)
landlords building insurance
9.
Which of the following types of insurance does FCA regulation apply to? TICK ALL THAT APPLY
a)
Rental protection insurance
b)
Emergency repair cover
c)
Electrical appliance cover
d)
Legal expenses insurance
10.
Do FCA regulations apply to “General” insurance?
a)
Yes
b)
No
11.
Which of the following insurance activities does FCA regulation apply to? TICK ALL THAT APPLY
a)
Giving Advice about insurance
b)
Arranging Insurance on behalf of someone
c)
Entering into a contract on behalf of someone
d)
General admin associated with an insurance contract
e)
General recommendation to take out insurance (without mentioning a specific product)
12.
Which of the following insurance advice does FCA regulation apply to? TICK ALL THAT APPLY
a)
General recommendation to take out insurance (without mentioning a specific product)
b)
Recommending a particular insurance product
c)
Talking about the pros and cons of an insurance policy
d)
Comparing a product with insurance that the customer may already have
e)
Making comments about the price of the insurance.
13.
Who regulates and monitors a lettings agent that has chosen to be an Appointed Representative?
a)
The FCA
b)
The Principal Firm that supplies their insurance products
c)
The local authority
d)
They are not regulated
14.
To become an Appointed Representative, a formal contract must be signed between who?
a)
No-one. No contract is needed.
b)
The Lettings Agency’s landlords and the lettings agency.
c)
The Principal Firm and the Lettings Agency’s Landlords
d)
The FCA and the Lettings Agency
e)
The Principal Firm and the Lettings Agency
15.
Who regulates and monitors a lettings agent that has chosen to be a Non-Regulated Introducer?
a)
The FCA
b)
The Principal Firm that supplies their insurance products
c)
The local authority
d)
They are not regulated
16.
What does AST mean?
a)
Angels Serve Tenants
b)
Ask Someone Today
c)
Assured Shorthold Tenancy
d)
Agents Security Taskforce
e)
Authorised Syndicated Tenancy
17.
Which of the following are recognised types of deposit scheme? TICK ALL THAT APPLY
a)
Lottery based schemes
b)
Bank/building society based schemes
c)
Life assurance based schemes
d)
insurance-based schemes
e)
Custodial schemes
18.
With a custodial deposit scheme, who pays back the deposit at the end of the tenancy?
a)
The deposit scheme
b)
Whoever the tenant paid the money to at the outset
c)
The landlord
d)
The agent
e)
The bank/building society
19.
With an insurance-based deposit scheme, who pays back the deposit at the end of the tenancy?
a)
The deposit scheme
b)
Either the landlord or the agent, whoever the tenant paid the deposit to at the outset
c)
The landlord
d)
The agent
e)
The bank/building society
20.
What does FTT mean?
a)
Fast Track Transactions
b)
First Tier Tribunal
c)
Fair Tenancy Tribunal
d)
Fair Trial Tribunal
e)
Fair and Trusted Tenancies
21.
How does the FTT decide if the rent set is unfair and needs to be reduced?
a)
They look at the tenants personal income and circumstances and whether they can afford it.
b)
They compare it with average national rent levels
c)
They compare it with rent levels in the area
d)
They hold a trial with a mini-jury and take the majority opinion on whether the rent is unfair
22.
What does CPR mean?
a)
Consumer Protection from Unfair Trading Regulations 2008
b)
A way to bring tenants back round after they’ve heard how high the rent is
c)
Court Procedure Rulings
d)
Commercial Premises Renting
e)
Call People Regularly
23.
What does TSO mean?
a)
Trading Standards Office
b)
Tenant Support Organisation
c)
Tenant Standards Office
d)
Timely Start Orders
e)
Try Some Out
24.
What does OFT mean?
a)
Office of Fair Trading
b)
Outcome For Tenants
c)
Organisation for Fair Tenancies
d)
Out For Ten
e)
Old Factory Tenancy
25.
When the OFT was dissolved in 2014, who took over its duties?
a)
The Competition and Markets Authority (CMA)
b)
The Mergers and Acquisitions Commission (MAC)
c)
The Citizens Advice Bureaux (CAB)
d)
The Trading Standards Office (TSO)
e)
The CAMpaign for Real Ale (CAMRA)
26.
According to law, who is responsible for enforcing the Protection from Unfair Trading Regulations 2008?
a)
The local weights and measures authority
b)
The local health authority
c)
The customs authority
d)
The securities authority
e)
The sanctions authority
27.
In practice, who is responsible for enforcing the Protection from Unfair Trading Regulations 2008?
a)
The Competition and Markets Authority (CMA)
b)
The Mergers and Acquisitions Commission (MAC)
c)
The Citizens Advice Bureaux (CAB)
d)
The Trading Standards Office (TSO)
e)
The Office of Fair Trading (OFT)
28.
Do Trading Standards Officers (TSOs) have to show ID before entering business premises?
a)
Yes
b)
No
29.
When are Trading Standards Officers (TSOs) allowed to enter business premises?
a)
Only if invited
b)
Only at a time agreed in advance with the business owner
c)
At any reasonable hour
d)
Any time 24/7
e)
They are not allowed to enter premises themselves, but can send police or bailiffs
30.
Which of the following are TSOs allowed to do on business premises? TICK ALL THAT APPLY
a)
Lock the doors so no-one can escape
b)
Handcuff suspects
c)
Seize computers and other material
d)
Copy files
e)
Inspect files
31.
Are Trading Standards Officers (TSOs) allowed to use force to enter business premises?
a)
Yes always, but they must leave the premises secure
b)
Yes, but only if the doors are locked at the arranged time for them to enter
c)
Yes but only if they have a warrant, and they must leave the premises secure
d)
Yes but only outside business hours, and they must leave the premises secure
e)
They are not allowed to enter premises themselves, but can send police or bailiffs
32.
Is it an offence to obstruct a Trading Standards Officer?
a)
Yes, resulting in a fine if convicted
b)
Yes, resulting in up to 6 months in prison
c)
Yes, resulting in up to 2 years in prison
d)
No, it is not an offence
33.
Is it an offence to give false information to a Trading Standards Officer?
a)
Yes, resulting in a fine if convicted
b)
Yes, resulting in up to 6 months in prison
c)
Yes, resulting in up to 2 years in prison
d)
No, it is not an offence
34.
How long does TSO have to take action after an offence?
a)
Within three years of the offence
b)
Within one year of the TSO being notified
c)
Either within one year of the TSO being notified, or within three years of the offence, whichever is sooner
d)
Within 5 years
e)
No time limit
35.
In 2017, what did ARLA become part of?
a)
National Association of Estate Agents (NAEA)
b)
National Association of Valuers and Auctioneers (NAVA)
c)
Institution of Commercial and Business Agents (ICBA)
d)
Association of Professional Inventory Providers (APIP)
e)
Propertymark
36.
What are ACMs?
a)
Asbestos Containing Materials
b)
Asbestos Counter Measures
c)
Arbitration Committee Mandates
d)
Asbestos Containment and Mitigations
e)
Agency Containment Measures
37.
Who should carry out work involving asbestos?
a)
Anyone can carry out the work provided safety equipment is used
b)
Only contractors approved and licensed for handling asbestos
c)
The landlord
d)
The tenant
e)
The agent
38.
Is ACM a controlled waste substance?
a)
Yes
b)
No
39.
What does SDLT stand for?
a)
Stamp Duty Land Tax
b)
Sole Dependent Letting Tenant
c)
Sole Disclosed Letting Tenant
d)
Social Disco Loud Tunes
e)
Stamp Duty Letting Tax
40.
Do properties owned by companies that are higher value have to pay an annual tax?
a)
No, there is no annual tax
b)
Yes, the Annual Tax on Enveloped Dwellings (ATED)
c)
Yes, the Annual Tax on Higher Value Properies (ATHVP)
d)
Yes, the Annual Tax on Posh Palaces (ATPP)
41.
In Wales, from April 2018, what is the tax that is paid when properties are sold?
a)
Land Transaction Tax (LTT)
b)
Local Trade Tax (LTT)
c)
Sale Property Opportunity Tax (SPOT)
d)
Last Tenant Tax (LTT)
e)
Local Agent Sale Tax (LAST)
42.
What does LHA mean?
a)
Local Housing Authority
b)
Local Housing Agency
c)
Loud Hailer Announcement
d)
Landlords Help Agents
e)
Landlord Housing Agency
43.
Who carries out the application procedure to create a banning order?
a)
The Local Housing authority (LHA)
b)
The agent
c)
The landlord
d)
The tenant
e)
The Trading Standards Office (TSO)
44.
Who is a banning order application made to?
a)
The Local Housing authority (LHA)
b)
The agent
c)
The landlord
d)
The First Tier Tribunal (FTT)
e)
The Trading Standards Office (TSO)
45.
A notice has to be issued when a banning order is applied for. Who does it have to be issued to?
a)
The First Tier Tribunal (FTT)
b)
The agent
c)
The landlord
d)
The tenant
e)
Whoever the banning order concerns
46.
If finned for breaching a banning order, can the landlord appeal?
a)
No
b)
Yes to the FTT
c)
Yes to the LHA
d)
Yes to the local TSO
e)
Yes to the county court
47.
Who operates a database of rogue landlords and agents that have been banned?
a)
The secretary of state, but the LHA is responsible for the content
b)
The LHA, but the secretary of state is responsible for the content
c)
The Local Housing Authority (LHA)
d)
The First Tier Tribunal (FTT)
e)
There is no such database
48.
If a landlord/agent receives a notice that they will be entered in the rogue landlords/agents database, can they appeal?
a)
No
b)
Yes to the FTT
c)
Yes to the LHA
d)
Yes to the local TSO
e)
Yes to the county court
49.
What does RRO mean?
a)
Rented Real-estate Organisation
b)
Rent Recall Officer
c)
Rare and Reliable Opportunity
d)
Rent Repayment Order
e)
Renewed Rental Offer
50.
Who issues Rent Repayment Orders (RROs)?
a)
The Local Housing authority (LHA)
b)
The tenant
c)
The agent
d)
The First Tier Tribunal (FTT)
e)
The Upper Tribunal
51.
Who has to apply before an RRO can be issued? TICK ALL THAT APPLY
a)
The Local Housing authority (LHA)
b)
The tenant
c)
The agent
d)
The First Tier Tribunal (FTT)
e)
The Upper Tribunal
52.
Who can the landlord/agent appeal to about an RRO?
a)
The Local Housing authority (LHA)
b)
The tenant
c)
There is no appeal against an RRO
d)
The First Tier Tribunal (FTT)
e)
The Upper Tribunal
53.
Does the landlord need permission to appeal against an RRO?
a)
No, they can always appeal
b)
Yes, permission must be granted by the Upper Tribunal
c)
Yes, permission must be granted by the First Tier Tribunal (FTT)
d)
Yes, permission must be granted, either by the Upper Tribunal, or the FTT
e)
Yes, the Local Housing Authority (LHA) must give permission
54.
Do the Consumer Contracts Regulations 2013 make it clear whether a landlord is a consumer and who is not?
a)
Yes “consumer” is clearly defined by the law
b)
No it is open to interpretation and must be decided by a court on a case by case basis
55.
Who enforces the Consumer Contracts Regulations 2013?
a)
Trading Standards
b)
The police
c)
The bailiffs
d)
The local court system
56.
Does the Accommodation Agencies Act 1953 cover solicitors involvement in lettings?
a)
Yes
b)
No
57.
What does HHSRS stand for?
a)
Housing Health&Safety Rating System
b)
Housing Health Safe Rental Services
c)
Happy, Healthy, Safe, Reassured, Secure
d)
Health Hazard Surveillance and Reaction System
e)
Happy Healthy Safe Rental Services
58.
The basic fitness standards required have been added to by what?
a)
The Housing Health&Safety Rating System (HHSRS)
b)
The First Tier Tribunal (FTT)
c)
The National Association of Estate Agents (NAEA)
d)
Stamp Duty Land Tax (SDLT)
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