WorksheetsZendesk Ticket Type Cards Post Test
Total questions: 8
Worksheet time: 4mins
Hi CS Team, I cannot find my transaction in my Balance tab. My customer has paid the order but it's not found on my dashboard. Can you please help?
(The transaction is waiting to be settled)
Ticket Type: Question - Cards - Transaction Status checking
Reason Code: Cards > Customer request
Ticket Type: Question - Cards - Settlement time
Reason Code: Cards > Customer request
Ticket Type: Question - Cards - Transaction Status checking
Reason Code: Cards > Lack of understanding of settlement time
Ticket Type: Question - Cards - Settlement time
Reason Code: Cards > Lack of understanding of settlement time
Hi CS Team, can I activate my Cards payment?
(Individual merchant who's asking)
Ticket Type: Task - Cards - Cards Activation
Reason Code: Cards > Customer request
Ticket Type: Question - Cards - Cards eligibility for individual entity
Reason Code: Cards > Lack of understanding about product eligibility
Ticket Type: Question - Product Activation - Cards eligibility for individual entity
Reason Code: Product Activation > Lack of understanding about product eligibility
Ticket Type: Task - Product Activation - Cards activation
Reason Code: Product Activation > Unable to activate cards on dashboard
Hi CS Team, can you please help to check my refund status? It has been more than a month.
Ticket Type: Question - Cards - Transaction Status checking
Reason Code: Cards > Lack of understanding about refund process
Ticket Type: Question - Cards - Refund status
Reason Code: Cards > Lack of understanding about refund process
Ticket Type: Question - Cards - Transaction Status checking
Reason Code: Cards > Customer request
Ticket Type: Question - Cards - Refund status
Reason Code: Cards > Customer request
Hi CS Team, my card transaction got declined, can you help to check why it was declined?
(Declined due to insufficient balance)
Ticket Type: Question - Cards - Transaction Status checking
Reason Code: Cards > Other declined reason
Ticket Type: Question - Cards - Transaction Status checking
Reason Code: Cards > Hard card decline
Ticket Type: Question - Cards - Declined card
Reason Code: Cards > Other declined reason
Ticket Type: Question - Cards - Transaction Status checking
Reason Code: Cards > Insufficient balance
Hi CS Team, I have received so many failed transactions due to 3DS authentication. I don't want this process to be included in my cards payment flow. Is it possible?
Ticket Type: Task - Cards - 3DS optional request
Reason Code: Cards > Enable 3DS optional
Ticket Type: Question - Cards - Authentication or 3DS
Reason Code: Cards > Enable 3DS optional
Ticket Type: Question - Cards - EMV 3DS
Reason Code: Cards > Lack of understanding on authentication or 3DS
Ticket Type: Question - Cards - Authentication or 3DS
Reason Code: Cards > Lack of understanding on authentication or 3DS
Hi CS Team, I would like to activate AMEX payment. Please help.
Ticket Type: Task - Cards - Other
Reason Code: Cards > Unidentified reason
Ticket Type: Task - Cards - AMEX activation
Reason Code: Cards > Unable to activate AMEX through dashboard
Ticket Type: Task - Product Activation - AMEX activation
Reason Code: Product Activation > Unable to activate AMEX through dashboard
Ticket Type: Task - Cards - BCA MID activation
Reason Code: Product Activation > Create BCA MID
Hi CS Team, I would like to activate my Cards Payment.
(Request comes from entity merchant)
Ticket Type: Task - Cards - Cards activation
Reason Code: Cards - Customer request
Ticket Type: Task - Product Activation - Cards activation
Reason Code: Product Activation - Unable to activate cards on dashboard
Ticket Type: Task - Cards - Cards activation
Reason Code: Cards - Unable to activate cards on dashboard
Ticket Type: Task - Cards - Cards activation
Reason Code: Cards - Activation request by individual
Hi CS Team, I would like to activate 3DS optional feature in my Live account.
Action Taken by CS: Non Escalation - Elaboration
Action Taken by CS: Escalation - Merchant Operation
Action Taken by CS: Escalation - Product Team
Action Taken by CS: Non Escalation - Admin dashboard checking
