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WorksheetsA+ Certification Prep 1102 - Core 2
Total questions: 132
Worksheet time: 1hrs 9mins
Which two data storage locations contain persistent data that can be used by computer forensics specialists? (Choose two.)
hard disk drives
solid state drives
RAM
cache CPU registers
On which two occasions is it most likely that a technician will have to perform a clean operating system installation if a backup has not been performed? (Choose two.)
A user requires access to a new printer
The existing operating system is corrupted
The existing security software requires upgrading
The computer is being moved to a different network
A new replacement hard drive is installed in a computer
Which two precautions can help prevent social engineering? (Choose two.)
Do not allow any customers into the workplace.
Escort all visitors.
Always require a user name and password to be configured.
Keep your password securely under your keyboard.
Always ask for the ID of unknown persons.
Which two guidelines are appropriate for creating strong passwords? (Choose two.)
Use at least eight characters.
Change the password once each year.
Use only upper case and numeric values in passwords.
Passwords should contain symbols only.
Include letters, numbers, and symbols.
A support desk technician is dealing with an angry customer. Which two approaches should the technician take in dealing with the customer? (Choose two.)
Ask socially related questions to direct the customer away from the problem.
Work to redirect the conversation to solving the problem.
Immediately transfer the customer to a higher level technician.
Reply to the customer with the same level of anger.
Let the customer explain the problem without interrupting.
An administrative assistant tries to link a Bluetooth keyboard and mouse to a computer. The keyboard does not work, but the mouse works fine. What are two issues that could cause this situation? (Choose two.)
Wi-Fi is turned off.
Bluetooth is turned off.
The Num Lock key has been inadvertently pressed.
The keyboard battery is dead.
The keyboard is too far from the computer.
What two roles or tasks are associated with level two technicians? (Choose two.)
remotely updating drivers and software on customer computers
prioritizing incoming calls according to their severity
gathering customer information to initiate a work order
escalating a trouble ticket to a higher level technician
gathering diagnostic information from a customer computer
What are two file attributes in the Windows environment? (Choose two.)
detao;s
archive
read-only
security
general
A user finds that when launching a downloaded Windows update file, Windows Update fails. What are two possible causes for this? (Choose two.)
The hard disk is failing.
The Windows Firewall is turned off.
The downloaded update file is corrupted.
The virus definitions are out of date.
A previous update that is required for the current update is not installed.
A store in a shopping center uses a wireless network to provide internet access for three tablet computers. The authentication to the wireless router has been configured as 128-bit WEP. Recently the store employees notice that the internet connection is getting slower. The network administrator of the shopping center reviews the logs of the wireless router and notices many non-store devices are associated with the router. Which two actions can the network administrator do to improve the security of the wireless network access? (Choose two.)
Use a 32-character long SSID.
Change WEP to WPA2 protocol.
Change to the 152-bit WEP protocol.
Use the MAC address filtering feature.
Ensure that the shared key is randomly generated.
A user is hiking in a city park. The user wants to make a call home but cannot get a reliable cellular signal. What are two possible causes for the bad cellular coverage? (Choose two.)
The location service is turned off.
The Bluetooth headset is unpaired.
There are not enough cell towers in the area.
The distance to the nearest Wi-Fi access point is too far.
The user is located between coverage areas of the carrier.
An IT technician in a service company has provided extensive remote IT support with product deployment for a customer. After the completion of the contract, a complaint is filed against the IT technician for not following company policy by sending unsolicited emails about services and products that are not related to the contract. What two things should the IT support technician have done differently? (Choose two.)
The IT technician should have researched the company policy about personal communication with customers on company time.
The IT technician should have used encryption to hide the purpose of the emails.
The IT technician should have added the customer to a chain letter with many recipients instead.
The IT technician should have asked the customer if the customer was interested in receiving information regarding other new services and products.
The IT technician should have requested permission from a supervisor to send the customer emails.
A third-party security firm is performing a security audit of a company and recommends the company utilize the Remote Desktop Protocol. What are two characteristics of the Microsoft Remote Desktop Protocol (RDP)? (Choose two.)
RDP connects on TCP port 22.
RDP requires a Windows client.
RDP uses an encrypted session.
RDP is a command-line network virtual terminal protocol.
RDP connects on TCP port 3389.
A computer can successfully ping outside the local network, but cannot access any World Wide Web services. What is the most probable cause of this problem?
Windows Firewall is blocking port 80.
Windows Firewall blocks port 23 by default.
The computer network interface card is faulty.
The BIOS or CMOS settings are blocking web access.
Which key or key sequence pressed during the boot process will allow a user to start a Windows PC using the last known good configuration?
F1
F8
F12
Alt-Z
Windows key
A technician notices that an application is not responding to commands and that the computer seems to respond slowly when applications are opened. What is the best administrative tool to force the release of system resources from the unresponsive application?
Task Manager
Add or Remove Programs
Event Viewer
System Restore
Which question would be an example of an open-ended question that a technician might ask when troubleshooting a security issue?
Is your security software up to date?
Have you scanned your computer recently for viruses?
Did you open any attachments from a suspicious email message?
What symptoms are you experiencing?
A technician is troubleshooting a computer security issue. The computer was compromised by an attacker as a result of the user having a weak password. Which action should the technician take as a preventive measure against this type of attack happening in the future?
Check the computer for the latest OS patches and updates.
Verify the physical security of all offices.
Ensure the security policy is being enforced.
Scan the computer with protection software.
A user notices that some of the programs that are installed before upgrading to Windows 7 no longer function properly. What can the user do to fix this problem?
Change the file system to FAT16.
Update the driver for the graphics card.
Reinstall the programs in Compatibility Mode.
Lower the UAC setting in the Change User Account Control settings dialog box of the User Accounts control.
In which folder are application files for 32-bit programs typically located on a computer that is running a 64-bit edition of Windows 7?
C:\Users
C:\Program Files
C:\Application Data
C:\Program Files (x86)
A user wants to extend a primary partition formatted with the NTFS file system with the unallocated space on the hard disk. What must the user do after the primary partition is extended to make it usable?
Convert the disk type to dynamic.
Ensure that the disk type is basic.
Format the disk with the FAT64 file system.
Partition the new space as a basic disk.
A technician has successfully removed malware from a PC and finds that when the system is rebooted error messages are displayed about missing and corrupt system files. What utility can the technician use to replace or fix any corrupted system files?
ASR
Fixboot
Fixmbr
Regedit
SFC
What is the first step a technician should take when preparing to work on the inside of a computer?
Remove the power supply
Disconnect the computer from power
Disconnect the computer from the network
Remove external devices such as a mouse
What is required in order to connect a Wi-Fi enabled laptop to a WPA secured wireless network?
a security encryption key
a MAC address
a username and password
an updated wireless driver
What is a feature that can be used by an administrator to prevent unauthorized users from connecting to a wireless access point?
MAC filtering
software firewall
proxy server
WPA encryption
A user is configuring a wireless access point and wants to prevent any neighbors from discovering the network. What action does the user need to take?
Disable SSID broadcast
Enable WPA encryption
Configure DMZ settings
Configure a DNS server
Which statement that is related to running 64-bit software is correct?
64-bit software requires a 64-bit processor but can run on a 32-bit operating system.
64-bit software requires a 64-bit processor and a 64-bit operating system.
64-bit software can run on a 32-bit processor but requires a 64-bit operating system.
64-bit software can run on a 32-bit processor using a 32-bit operating system but the software performance will be slower.
What is a possible situation when it might be necessary to boot Windows 7 from a USB device, a CD, or a DVD?
to disable background services
to delete registry keys
to partition the hard drive
to repair the system
What type of file system allows the use of files larger than 5 GB and is mostly used on internal hard drives?
FAT32
FAT64
NTFS
CDFS
exFAT
Which user account should be used only to perform system management and not as the account for regular use?
guest
standard user
administrator
power user
Which Windows utility can be used to schedule a regular backup for preventive maintenance?
Windows Task Scheduler
Windows Task Manager
Disk Cleanup
System Restore
A user has detected that one of the virtual machines in a computer is infected with a virus. Which statement about the situation is likely to be true?
The host operating system is not necessarily infected with a virus.
The host machine operating system has a bug.
All of the virtual machines running on the host are infected with a virus.
The host machine antivirus program requires an update.
After complaints from users, a technician identifies that the college web server is running very slowly. A check of the server reveals that there are an unusually large number of TCP requests coming from multiple locations on the Internet. What is the source of the problem?
A DDoS attack is in progress.
The server is infected with a virus.
There is insufficient bandwidth to connect to the server.
There is a replay attack in progress.
What is true about restore points?
Once System Restore is used to restore a system, the change is irreversible.
Restore points back up personal data files.
Restore points recover corrupted or deleted data files.
Restore points should always be created before making changes to a system.
Which setting must be turned on in order to share a printer in Windows 7?
Sharing
Share this Printer
Windows Firewall
File and Printer Sharing
A business organization is configuring security on the mobile devices that are used in the organization. The security policy states that business data on mobile devices should only ever be accessed by employees. Which mobile device security feature can be used to best ensure that business data is rendered completely inaccessible if the device is lost or stolen?
remote lock
remote wipe
passcode lock
sandbox
A user is able to only access files required to perform a specific task. What type of security practice is being applied?
principle of privileges
principle of necessary privilege
principle of most privilege
principle of least privilege
Which type of malware is disguised as a legitimate program?
adware
worm
Trojan
spyware
Which security threat hides the resources that it uses from antivirus programs?
worm
Trojan
rootkit
spyware
Which statement is correct about installing a 32-bit operating system on a x64 architecture?
The OS will always make use of all the RAM available.
The OS will run correctly.
The OS can address more than 128 GB of memory.
This combination will provide better security.
A technician is troubleshooting a Windows 7 laptop that takes significantly longer than expected when performing a file search. What is the possible cause?
The file system is corrupt
The disk type is basic
The disk type is dynamic
The file permissions are not set
The index service is not running
A user receives an email requesting verification of the password that is used to access bank files. What type of security threat is this?
virus
social engineering
phishing
malware
A technician is troubleshooting a workstation in a domain that has been infected with a virus. What is the first step the technician should take to clean the infected workstation?
Run the antivirus software.
Update the antivirus software.
Turn off system restore.
Disconnect the workstation from the network.
A technician needs to permanently destroy data on some drives before disposing of them. What is the best way to do this?
Partition the hard drives.
Perform a full format.
Overwrite the drives
Shatter the drive platters with a hammer.
A cleaner attempts to enter a computer lab but is denied entry by the receptionist because there is no scheduled cleaning for that day. What type of attack was just prevented?
Trojan
shoulder surfing
war driving
social engineering
phishing
A company has replaced five desktop computers in the accounting and finance department with new computers. The plan is to donate the recovered computers in a fully functional state to a not-for-profit community organization. How can the company ensure that sensitive financial data cannot be accessed once the computers are donated?
Data wipe the hard drives by using specialized software.
Perform a high-level format on the hard drives.
Drill holes through the hard drive platters.
Delete all the files and directories on the hard drives.
A technician is about to install and configure a wireless network at a small branch office. What is the first security measure the technician should apply immediately upon powering up the wireless router?
Configure encryption on the wireless router and the connected wireless devices.
Disable the wireless network SSID broadcast.
Change the default user-name and password of the wireless router.
Enable MAC address filtering on the wireless router.
A company has a preventive maintenance policy that requires every computer have a new restore point created every six months. For computers using the Windows 7 operating system, how can a technician create the restore point?
From the CLI enter the command restore /cn .
Choose Start > Control Panel > Accessories > System Tools > System Restore > Create a restore point .
Choose Start > All Programs > Accessories > System Tools > System Restore > Next .
Right-click My Computer and then choose Properties > Restore > Create Restore Point .
What does virtual memory provide to an operating system?
an increase in data storage
an increase in the speed of accessing RAM
a temporary storage of data until enough RAM is available to process it
the creation of virtual partitions on the hard drive
Which disk management tool scans the critical files of an operating system and replaces the corrupt files?
Scandisk
Chkdsk
Disk Cleanup
Optimize Drives
System File Checker
Why would an administrator use Windows Remote Desktop and Windows Remote Assistant?
to provide secure remote access to resources on another network
to connect to an enterprise network across an unsecured connection and act as a local client of that network
to enable sharing of files and presentations with a group of users over the Internet
to connect to a remote computer over the network to control its applications and data
A technician needs to check the system settings on a remote computer to make sure it will be compatible with a new software update that will be sent out. The technician will use an administrator account to log in and start a user session on the remote PC. Which Windows tool will the technician use to accomplish this?
Windows Update Assistant
Windows VPN remote access client
Windows Remote Desktop
Windows file sharing services
A business traveler connects to a wireless network with open authentication. What should the traveler do to secure confidential data when connecting to the business services?
Connect with a VPN
Change the network location profile to public
Change the Windows firewall settings
Manually configure an IP address, subnet mask, and default gateway
What determines the level of support that a call center technician will provide to an individual customer?
All customers receive the same level of support by the call center.
Support is based on the SLA for that customer.
A level one technician will provide a higher level of support than a level two technician.
An individual call center technician chooses the level of support based on the time available to assist the customer.
A corporation has expanded to include multiple remote offices around the globe. Which technology should be used to allow the remote offices to communicate and share network resources privately?
VPN
Remote Desktop
administrative share
Remote Assistance
What tool can be used to find and attempt to fix file structural errors on a hard disk in Windows 7?
Format
sfc
rd
chkdsk
A user reports that a PC is losing files, not opening some files, and is performing slowly. The technician suspects problems with the hard drive. What should be done to protect the data that is on the PC and to determine the source of the problem, without risking total drive failure?
Run the format command, then replace the hard drive
Run chkdsk, then run format
Back up all important files, then replace the hard drive
Back up all important files, then run chkdsk
Run chkdsk, then back up all important files
Which type of user account is created automatically during a Windows 8.1 installation?
Administrator
Guest
Remote Desktop user
Standard user
A computer technician is notified by a user that there are no automated backups being created on an Apple computer. What is the first thing the technician should check?
correct date and time configuration
whether Time Machine is turned on
if space is available on the local drive
whether Remote Disc is enabled
A user has been using a smartphone for several hours, but now the applications on the device have become unresponsive. What action should the user take?
Reconfigure settings
Restore the mobile operating system from a backup
Restart the device
Reset the device to factory defaults
When would the PXE option be used when repairing a PC?
The display cannot be seen clearly.
There is no response from the mouse or keyboard.
The computer needs a replacement operating system.
A newly installed application caused the system to perform erratically.
A security audit for the human resources office finds that most employees leave confidential information on the screen when they are out of office for a short period of time. Which Windows control panel link should be used to make the monitor show a screen saver after a few minutes of inactivity and require that the user re-authenticate?
Windows Firewall
Device Manager
Personalization
Network and Sharing Center
Which statement describes most enterprise software licenses?
A user is allowed to install the software on only one computer
A company is allowed to use the software campus wide
Developers are allowed to modify and share the source code of the software
A user is allowed to share the software with friends
A company has recently deployed Active Directory and now a workstation cannot connect to a network resource. A technician takes corrective action by modifying group policy settings. Which command should the technician use to make the workstation synchronize with the new settings?
runas
rstrui
tasklist
gpresult
gpupdate
A user logs into Active Directory on a workstation and the user home directory does not redirect to a network share on a file server. A technician suspects that the group policy setting is incorrect. Which command can the technician use to verify the group policy settings?
rstrui
runas
tasklist
gpresult
gpupdate
In a Linux operating system, which component interprets user commands and forwards them to the OS?
CLI
shell
kernel
application program
In Linux and OS X, which CLI command can be used to display the name of the current directory?
ps
pwd
sudo
chmod
When installing application software on a Windows 7 workstation, the user sees an error message indicating that the installation is unsuccessful. What should the user try next?
Run the chkdsk /R command
Run the installation under compatibility mode
Restart the installation process with the services.msc utility
Use the bootrec /fixmbr command from the System Recovery option
A virus has infected several computers in a small office. It is determined that the virus was spread by a USB drive that was shared by users. What can be done to prevent this problem?
Destroy the USB drive
Activate Windows Firewall
Change the passwords on the computers
Set the antivirus software to scan removable media
Which wireless encryption method is the least secure?
WEP
WPA
AES
TKIP
A user is reporting that a file has been shared specifically with another user on the network, but the other user opens the file and is unable to save it once edited. What is the probable cause?
The user shared the document with Read permissions
The user forgot to share the parent folder
The file has the Archive attribute enabled
The file has been deleted
A customer is explaining a problem with a computer to a technician. The technician recognizes the problem prior to the customer finishing the explanation. What should the technician do?
Interrupt the customer and let the customer know that the technician knows what the problem is.
Start working on the PC while listening to the customer at the same time.
Ask the customer to repeat the problem so that the technician can document it and verify all the facts.
Wait politely for the customer to finish explaining the problem.
The Windows PC of a user was shutdown abruptly due to a sudden loss of power. The user then reports that the workstation has lost several files. A help desk technician suspects that part of the hard disk might be damaged. Which Windows utility can the technician use to scan the hard disk and make repairs if necessary?
chkdsk
Disk Cleanup
Disk Defragmenter
System File Check
A user calls the help desk and reports that the workstation, when powering up, displays error messages about an invalid system disk or invalid boot disk. When a technician comes to the office, the user mentions that the workstation was working well the day before. The technician checks the workstation and makes sure that the cable is firmly connected between the hard drive and the motherboard. What is another likely cause of the problem?
The MBR/GPT is corrupted
The boot service fails to start
Some of the operating system files may be corrupted
A recently installed device driver is incompatible with the boot
A user calls the help desk and reports that invalid system disk or invalid boot disk error messages display on the workstation when it is powered on. When a technician comes to the office, the user mentions that the workstation was working well the day before. The technician suspects that the MBR is corrupted. Which process can the technician use to check and repair the MBR?
Run the sfc command
Run the chkdsk command
Run the bootrec command
Boot the workstation in Safe Mode
A user reports that an application crashed. The technician tries a few other applications on the PC and finds that none of them start normally or that they crash soon after being launched. What is a possible cause of the problem?
The hard disk is failing
The PC is infected by a virus
The Windows Firewall is turned off for the Private networks profile
The applications need updates from the software vendors
A user calls the help desk and reports that a security alert appears on the screen about a malware attempt to enter the PC. What should the technician instruct the user to do?
Turn on the Windows Firewall
Close the email client software
Scan the PC to remove any malware
Stop wired or wireless network connection immediately
A student tells a teacher that many junk emails are appearing on a new personal laptop. What is a possible cause of the problem?
The student has spent too much time surfing the web
The school email server is not functioning properly
The laptop needs to be updated to the latest OS version
The new laptop does not have antivirus or anti-spam software installed
A sales representative is driving to visit several customer sites in the city. The representative notices that the smartphone is draining battery power more quickly than normal. What is a possible cause of the issue?
The battery charger is malfunctioning
The smartphone was not fully charged
The smartphone is roaming among cell towers
There are not enough Wi-Fi access points in the area
A user is shopping in a mall and gets a notification that a new email is received on the smartphone. The user is wondering how the email message was delivered because the data usage feature is turned off. The user notices that the smartphone is connected to the coffee shop inside the mall using Wi-Fi. What caused this connection?
The Wi-Fi access point in the coffee shop uses the same channel as the user smartphone uses.
The Wi-Fi access point in the coffee shop uses WPA2 Personal settings.
The smartphone is set to automatically connect to available Wi-Fi networks.
The service carrier of the smartphone provides Wi-Fi connections inside the mall.
A user attended the wedding of a coworker and took pictures using a smartphone. The user receives phone calls from several coworkers the next day and is shocked to learn that these pictures now appear on multiple web pages. What is a possible cause for the incident?
The passcode for the smartphone has been hacked.
The user account for the cloud service has been hacked.
The smartphone sent the pictures to the websites by mistake.
The smartphone is set to automatically upload files to the coworker group folder.
A student is jogging in a city park. The student has an app on the smartphone that tracks exercise activities. The student receives a notification that a new email has been received and stops to read the email message. However, the email app is slow to respond. What is a reason for the slowness of the app to open?
The smartphone OS is frozen.
The email app requires a large amount of RAM.
The exercise tracking app is using the GPS service.
The smartphone is unable to decrypt the email message.
A user reports that the PC displays a warning message. The warning message indicates that the PC is infected by a virus. A technician comes with a USB drive that contains a malware detection and removal program. What should the technician do before running the program?
Make a backup of the data.
Disconnect the hard drive.
Boot the PC in Safe Mode.
Change the BIOS setting to make the USB drive bootable.
A user reports that a Windows 10 PC displays a warning message. The warning message indicates that the PC is infected by malware. A technician comes to the office and makes sure that the PC is disconnected from all wired and wireless networks. What should the technician do next to further investigate the incident?
Disconnect the hard drive.
Boot the PC in Safe Mode.
Save log files to removable media.
Move the malware to the Quarantined Items folder.
All Windows 10 computers in a small advertising company are configured with the System Restore service. One of the PCs was infected by malware when an employee was doing research on the internet. The IT administrator scans the system and deletes the malware from the Quarantined Items folder. What should the administrator do next to complete the remediation process?
Create a restore point.
Delete all restore points.
Disable the System Restore service.
Restore the system from a backup.
A mobile user downloads and installs an app. Once the app is installed, the Android mobile device is frozen. What is a cause for the issue?
The app needs an update.
The mobile OS needs to be replaced.
The app is not compatible with the device.
Additional apps are needed for the app to function correctly.
When a user tries to run a program, a missing or corrupt DLL message is displayed. What is a solution to fix the problem?
Reinstall the correct drivers.
Use the msconfig command to adjust the startup settings for the program.
Run Windows Startup Repair.
Run sfc /scannow in Safe Mode.
A server administrator needs to remotely configure a legacy network device. The legacy network device only supports a plain-text session connection. Which remote access tool should be used?
Telnet client
Windows Remote Desktop client
SSH client
Windows Remote Assistance client
A programmer is building a script that will test a condition of either true or false. Which data type would the programmer use?
char
Bool
int
float
A programmer needs to automate processes and tasks in an operating system. Which tool would the programmer use to build a script file?
a text editor
a comparison operator
an executable automation tool
a compiler
A user has a computer that is infected with spyware. What should be performed after the spyware is completely cleaned?
Delete system restore files.
Run Windows Update .
Run a disk defragmentation.
Create a full backup.
Refer to the exhibit. In what situation would a technician use this tab?
when the device will not be using the Internet
when a laptop is used both at work with DHCP and at home with a static IP address
when a device is behind a firewall and software is being used that needs access to a remote network
when the computer will be using a VPN connection and accessing the Internet while connected through the VPN
A company has a guest wireless network available for visitors while on the company premises. A technician has noted that unauthorized users are connecting to this wireless network from outside the premises. Which action can be taken to reduce unauthorized connections to the guest wireless network while enabling visitors to still connect quickly and easily without assistance while on the company premises?
Disable SSID broadcast.
Enable MAC address filtering.
Configure WPA encryption.
Reduce the radio power level.
What is an example of a web application using multifactor authentication?
A user logs on to an online shopping website and uses a credit card to make an order.
A network administrator needs to swipe a card in order to access the corporate server room.
Teleworkers are required to establish a VPN connection to the company before logging into the company internal web server.
A user attends a large conference and tries to access Google Gmail at the conference site. The Gmail service sends a verification code to the smartphone of the user.
A user calls the help desk with the following situation. "My Windows operating system is slowing down more and more each day and it now takes ages to load an application." What advice should the help desk agent give to the caller?
Use the Disk Defragmenter to remedy the problem.
Set the file permissions to read and execute.
If using Windows, set the idle timeout and screen lock.
Create a virtual machine with an OS that supports the application.
A user calls the help desk with the following situation. "I was updating my operating system software and the power went out before it finished. My PC terminates before the boot process is complete." What advice should the help desk agent give to the caller?
Create a virtual machine with an OS that supports the application.
If using Windows, set the idle timeout and screen lock.
Set the file permissions to read and execute.
Press F8 during the boot process to use the last known good configuration.
A user calls the help desk with the following situation. "I added a new PC to my LAN. I can ping other devices on my LAN but not any remote devices." What advice should the help desk agent give to the caller?
Set the file permissions to read and execute.
If using Windows, set the idle timeout and screen lock.
Check the IP address configuration on the new PC, because the default gateway may be incorrect.
Create a virtual machine with an OS that supports the application.
A technician calls the help desk with the following situation. "I am trying to save a file to my RAID drive but my system cannot find it." What advice should the help desk agent give to the caller?
Check the RAID controller, because it may need to be replaced.
Set the file permissions to read and execute.
If using Windows, set the idle timeout and screen lock.
Create a virtual machine with an OS that supports the application.
A technician calls the help desk with the following situation. "I installed a new sound card but it is not working correctly." What advice should the help desk agent give to the caller?
Check the permissions for this file.
Use Device Manager to look for any driver issues or problems.
Create a virtual machine with an OS that supports the application.
Set the file permissions to read and execute.
An administrator calls the help desk with the following situation. "An application on my computer is not responding and it is slowing down other applications. What should I do?" What advice should the help desk agent give to the caller?
Use Task Manager to release system resources from the unresponsive application.
Check the permissions for this file.
Create a virtual machine with an OS that supports the application.
Set the file permissions to read and execute.
An administrator calls the help desk with the following situation. "I need to make changes to a file. I can open it but I am unable to make changes." What advice should the help desk agent give to the caller?
If using Windows, set the idle timeout and screen lock.
Set the file permissions to read and execute.
Create a virtual machine with an OS that supports the application.
Check the permissions for this file.
An administrator calls the help desk with the following situation. "I need to use an application that is not supported by Windows on my PC." What advice should the help desk agent give to the caller?
Create a virtual machine with an OS that supports the application.
Check the permissions for this file.
Set the file permissions to read and execute.
If using Windows, set the idle timeout and screen lock.
Which statement describes a logical drive?
It takes the first 512 bytes on the disk and contains the boot loader, an executable program that allows a user to choose from multiple operating systems.
It is a standard for the layout of the hard drive partition table using globally unique identifiers. All partitions are primary.
It is a section of an extended partition on an MBR. It can be used to separate information for administrative purposes.
It is a physical section of a hard disk. It can contain an operating system to boot the system and cannot be subdivided.
Which statement describes the globally unique identifier (GUID) partition table (GPT)?
It is a standard for the layout of the hard drive partition table using globally unique identifiers. All partitions are primary.
It takes the first 512 bytes on the disk and contains the boot loader, an executable program that allows a user to choose from multiple operating systems.
It is a physical section of a hard disk. It can contain an operating system to boot the system and cannot be subdivided.
It is used to boot an operating system by default.
Which statement describes a dynamic disk?
It takes the first 512 bytes on the disk and contains the boot loader, an executable program that allows a user to choose from multiple operating systems.
It is a type of disk with the ability to create volumes that span across more than one disk even if the unallocated space is noncontiguous.
It is a standard for the layout of the hard drive partition table using globally unique identifiers. All partitions are primary.
It is often used to organize data storage by subdividing it into as many as 23 logical sections.
Which statement describes a primary partition?
It is a physical section of a hard disk. It can contain an operating system to boot the system and cannot be subdivided.
It is often used to organize data storage by subdividing it into as many as 23 logical sections.
It is used to boot an operating system by default.
It is a section of an extended partition on an MBR. It can be used to separate information for administrative purposes.
Which statement describes formatting?
It is a physical section of a hard disk. It can contain an operating system to boot the system and cannot be subdivided.
It is often used to organize data storage by subdividing it into as many as 23 logical sections.
It is a process to create a file system in a partition or volume for file storage.
It is used to boot an operating system by default.
Which statement describes the active partition?
It is a physical section of a hard disk. It can contain an operating system to boot the system and cannot be subdivided.
It is a section of an extended partition on an MBR. It can be used to separate information for administrative purposes.
It is used to boot an operating system by default.
It is often used to organize data storage by subdividing it into as many as 23 logical sections.
Which statement describes a recovery partition?
It is a section of the disk, that is inaccessible to the user, containing an image that can be used to restore the computer to its original configuration.
It is used to boot an operating system by default.
It is a physical section of a hard disk. It can contain an operating system to boot the system and cannot be subdivided.
It is often used to organize data storage by subdividing it into as many as 23 logical sections.
A support technician wants to upgrade a system to Windows 10 but is unsure whether the hardware and software on the existing system are compatible. What tool or utility would be the best choice for the user?
Cortana Virtual Assistant
User State Migration Tool
Windows Easy Transfer
Get Windows 10 app
An analyst is running Windows 7 on the PC and is planning to migrate to Windows 8.1. The analyst wants help migrating the personal files and settings into the newer version. What tool or utility would be the best choice for the user?
PCmover Express
Windows Easy Transfer
User State Migration Tool
Application manager
A manager wants to install Windows 10 directly onto a computer and needs help with the setup process. What tool or utility would be the best choice for the user?
Upgrade Assistant
Get Windows 10 app
PCmover Express
Windows Boot Manager
A technician has just purchased a new Windows 10 PC and wants to transfer selected files, folders, profiles, and applications from the old Windows PC. What tool or utility would be the best choice for the user?
Get Windows 10 app
PCmover Express
Windows Easy Transfer
Windows Task Manager
A technician needs to capture the company user accounts, files, operating system settings, and application settings for migration into the new Windows 10 installation. What tool or utility would be the best choice for the user?
Get Windows 10 app
User State Migration Tool
PCmover Express
WinLoad
A user has completed a project and wants to erase or delete one or more files from a Windows directory. What is the best Windows command to select to do the job?
del
bootrec
ipconfig
diskpart
history
A user is trying to repair, prepare, and fix Windows images and the recovery image within an installation of the operating system. What is the best Windows command to select to do the job?
DISM
diskpart
bootrec
format
path
A user wants to copy a directory with all files and a subdirectory in it from one Windows directory to another. What is the best Windows command to select to do the job?
bootrec
xcopy
ipconfig
diskpart
net use
A user is deleting old files and wants to see all files in the current directory. What is the best Windows command to select to do the job?
exit
diskpart
ipconfig
bootrec
dir
A user suspects issues with the MBR and is trying to repair it. What is the best Windows command to select to do the job?
diskpart
ipconfig
bootrec
format
net user
A user notices that the PC behaves a bit differently from the organization group policies. The user believes that the group policy settings may have been applied incorrectly and wants to verify the settings. What is the best Windows command to select to do the job?
gpresult
tasklist
DISM
sfc
cls
A user cannot reach a familiar web server and wants to verify connectivity by sending echo-request messages to the server in the hope that the server will respond to confirm connectivity. What is the best Windows command to select to do the job?
ping
tasklist
DISM
sfc
recover
A user notices errors for some Windows operations and suspects that some system files might be corrupted. The user wants to scan and verify the integrity of all system files and replace corrupted files with correct versions. What is the best Windows command to select to do the job?
sfc
tasklist
DISM
shutdown
path
A user wants to copy a group of files from one Windows directory to another. What is the best Windows command to select to do the job?
robocopy
tasklist
DISM
sfc
regsrv32
A technician wants to open a remote desktop utility to connect to a remote computer on a Windows 10 PC. Which administrative command-line tool or command can be used to address this?
mstsc
diskpart
chkdsk
msinfo32
A user wants to display the Group Policy settings that are in effect for a currently logged in user. Which administrative command-line tool or command can be used to address this?
mstsc
gpresult
diskpart
msinfo32
A technician wants to open up a separate command interpreter with commands for working with disk partitions. Which administrative command-line tool or command can be used to address this?
msinfo32
chkdsk
mstsc
diskpart
A technician wants to create customized system image files that will be installed on computers in the network. Which administrative command-line tool or command can be used to address this?
msinfo32
diskpart
mstsc
dism
A user wants to check a file system for errors, including errors with physical media. Which administrative command-line tool or command can be used to address this?
chkdsk
net user
gpupdate
type
A user wants to terminate a running process on a computer. Which administrative command-line tool or command can be used to address this?
type
net user
taskkill
robocopy
A technician wants to copy files and entire directory trees from one volume to another volume on a Windows 10 PC. Which administrative command-line tool or command can be used to address this?
robocopy
net user
gpupdate
type
A technician is troubleshooting a Windows 10 PC that has a .dll file for an application that has not been registered. Which administrative command-line tool or command can be used to address this?
type
gpupdate
regsvr32
net user
A user wants to display the contents of a text file in a command interpreter. Which administrative command-line tool or command can be used to address this?
net user
type
gpupdate
robocopy
