WorksheetsSkill Builder 1
Total questions: 16
Worksheet time: 10mins
At which Avis Location would you book a reservation for a customer arriving into San Diego, CA by Amtrak Station Del Mar
SDD
S4C
KS3
SAN
At which budget location would you book a reservation for a Customer arriving in Orlando FL at the Disney Beach Club Resort
M01
M03
M04
M05
The Avis airport location AVL (Asheville, NC) accepts after-hours returns.
True
False
When a rate impacting Field is modified on a reservation , you must ______ before modifying
Direct the customer to the Counter
Transfer to CS
Create a new reservation
RacRate to re-shop the rate
What is the location code for Orlando, Florida Airport location
MCO
FLL
ORD
TPA
What are the operating hours for the Budget Denver International airport location
8a-5p
9a-6p
Always Open
7a-6p
To become a successful Agent, follow your sales call flow until it becomes habit
True
False
Counter Product - RSN
Satellite Radio
Child Safety Seat
Extended Roadside Service
Roadside Service Now
What button in XVR will create a new reservation based on the existing reservation data on the screen?
Modify
Create Another
Cancel
Create
Steve needs to rent a car for business travel. He mentions that he will be driving in an area he is unfamiliar with. What product could you offer that will help Steve with turn by turn directions?
GPS
RSN
XMR
LDW
What is the Dash Logic for picking up August 28th at noon and dropping off 5 days later at 8am?
28aug.12-+5.8
28aug+12-+5.8
28aug@noon-+5days@8
aug28.noon-+5@0800
Tara created a reservation to pick up her car at 11am at the Avis Denver Downtown location ( DN2) She is calling concerned because she is stuck in traffic and will be late. How can you assure Janice that we will hold her Res?
We will hold your reservation up to 15 hours or until the location closes. It looks like your location doesn't close until 6pm this evening so you have plenty of time to get there.
We will hold your reservation up to 15 minutes after your schedule pick-up time.
We will hold your reservation up to 48 hours or until the location closes. It looks like your location doesn't close until 6pm this evening so you have plenty of time to get there.
We will hold your reservation up to 29 minutes after the pick-up time.
What 3 mandatory requirements must be stated on a reservation call?
You may be subject to a driver's license check at the counter
All driver must be 25 years or older.
All drivers must present insurance verification at the counter.
All drivers must have a major credit card in their name. Will you be using a major charge card or a debit card?
What letter represents the Intermediate car group?
A
B
C
D
What are the 3 steps to a successful greeting? (check all that apply)
Welcome
Rental Details
Name Exchange
Assure Help
Mr. Brown calls in with a question regarding a charge on his rental receipt. Mr Brown is in what stage of the rental life cycle?
After the Rental
Before the Rental
During the Rental
None of the Above
