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WorksheetsReturn Operation
Total questions: 10
Worksheet time: 8mins
The following statements are Return Factor except:
Receiver refused to pay any COD/DFOD fee
Sender agreed to return the parcel due to receiver reject the parcel
Delivery signature cannot be done after 1st attempt
Unable to reach receiver
Return registration can be done using JTD, JTS and JTC
True
False
Choose the correct scanning flow for return
Return Register > Return Confirmation > Return Signature
Return Register > Return Signature > Return Confirmation
Return Signature > Return Register > Return Confirmation
Return Confirmation > Return Register > Return Signature
For return flow of (WM-WM), staff need to print out the Return Waybill
True
False
Where can staff print out Return Waybill after confirmed return from sender DP?
Return Registration
Return Edit
Return Signature
Return Delivery Center Inquiry
Return Waybill awb number are same compare to their previous awb number
True
False
For return flow of WM-EM (Shopee/Lazada/TikTok/Nationwide VIP), staff need to paste the “Green Return Sticker”
True
False
For return flow of WM-EM (Region VIP), which waybill does staff need to use
Return Waybill
New DFOD Waybill
For return flow of WM-EM (Walk-in), staff need to create a new DFOD waybill
True
False
Staff can simply create DFOD waybill without acknowledge the sender
True
False
