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A+ Practice Questions 16

Total questions: 10

Worksheet time: 15mins

Name
Class
Date
1.

A company requires an internal network device that can assign network addresses and configure the next hop for network hosts. Which of the following network protocols must this device provide?

a)

DNS

b)

SMTP

c)

DHCP

d)

SNMP

2.

A user is unable to print to a printer on the network. When a technician runs the ping command, the technician receives a response. However, the hostname is not correct when the technician runs the nslookup command. Which of the following BEST describes the issue the technician is seeing?

a)

A missing subnet mask

b)

An IP address conflict

c)

An incorrect default gateway

d)

A DHCP timeout

3.

Users in a print room have a new high-end laser printer. They set the printer to print on both sides of the paper by default. They initiated several print jobs, but none of the jobs printed. Which of the following settings should a technician check to resume printing?

a)

Spooler

b)

Draft

c)

Duplex

d)

Collate

4.

A user has returned to headquarters from a remote office and is unable to connect a laptop to the office wireless network. After verifying that the user’s laptop is permitted to connect to the headquarters wireless network, the technician should confirm:

a)

if airplane mode is turned off

b)

if the laptop has an APIPA address

c)

if a check for IP conflicts is complete.

d)

if proxy server settings are disabled.

5.

A technician receives a call from a user who dropped a laptop and cracked the screen. The user needs it replaced quickly. The technician has to ensure the correct stock parts are in the storeroom. Which of the following components would the technician MOST likely need to repair the user’s laptop? (Choose two.)

a)

Webcam

b)

Microphone

c)

Video adapter

d)

Bezel

e)

LCD

6.

A technician needs to build a cloud solution with the following parameters:

Predictable cost

Easy expansion of resources

Ability to control every aspect of the environment

Which of the following would be the BEST solution for the technician to implement?

a)

Infrastructure as a service

b)

Platform as a service

c)

Software as a service

d)

Hybrid cloud

7.

A user experiences a paper jam when printing a 500-page, double-sided report. A technician clears the paper jam and inspects the printer for any remaining paper. The technician then powers the printer off and back on. The printer’s LCD display says it is ready, and all cables are securely connected. The user attempts to print the report again, but the printer still does not print. It also shows no indication of any change. Which of the following troubleshooting steps should the technician attempt FIRST?

a)

Replace the drum and toner for the printer

b)

Remove the printer memory and reseat it in the socket

c)

Disassemble the printer body and look for further paper jams

d)

Restart the print spooler service and inspect the queue.

e)

Try reinstalling the print driver for the printer.

8.

An application is not responding on a user’s workstation. After doing some research, a technician determines the drive is out of space. Which of the following should the technician do NEXT?

a)

Implement storage alerts to be notified if it happens again.

b)

Run diagnostics and review the system logs

c)

Ask the user what happened before the application stopped responding.

d)

Identify files that can be deleted or removed.

9.

A technician needs to select and install network cabling in an office ceiling. The technician was told the space above the ceiling is part of the air conditioning return system. Which of the following cable features is MOST likely to be a safety requirement?

a)

Plenum insulation

b)

Category number

c)

Transmission limitations

d)

Shielded twisted pair

10.

A user reports the laser printer has stopped printing. When performing a test print, the page comes out mostly blank with ghosting images. A technician verifies a new toner cartridge was installed several weeks ago. There are no errors in the system’s log. Which of the following is the MOST likely reason for the printer issue?

a)

There is no connectivity between the printer and the computer

b)

The fuser has failed and requires replacement.

c)

Printer drivers are not installed on the computer.

d)

There is a stuck print job in the print queue.