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WorksheetsOES Challenge
Total questions: 70
Worksheet time: 23mins
Your accomplishments, outcomes and impact relative to goals, guided by the approach for your role
Living our Mission and Values
Achieving Results
Heling others succeed
Is a relentless passion for learning and craft. It is respect for the coffee journey and unwavering commitment to quality at every step.
Coffee Curiosity
Innovative Spirit
passion for service
Operations Excellence
Is the desire to focus on continuously improving the functional standards that shape our business and elevate our brand
(a)
Is a pioneering way of thinking and acting which recognizes value in breakthrough thinking and the importance of creative solutioning
Coffee Curiosity
Innovative Spirit
Operations Excellence
passion for service
The emotional connection and understanding
(a)
Developmental shifts from owning assigned responsibilities to identifying ways to enhance the Starbucks Experience within the store
Taking initiative
Guiding Others
Demonstrating Responsibility
Shifts from upholding our Mission and Values to intentionally role modeling behaviors and standards
Taking Initative
Guiding others
Demonstrating Responsibility
Are designed to reveal gaps or reduce effort
(a)
The consistent way of working safely and effectively to produce high-quality products and create the Starbucks Experience.
(a)
The information SMs need to prepare their store and teams for success in the coming period, posted to SharePoint 5 weeks prior to the launch of each period.
(a)
Helps us break down any change into its key elements. Working through the elements should help us intellectually understand what the change means for you and your team.
(a)
Occur when Starbucks Standards are not being achieved. They can negatively impact the Starbucks Experience and should be treated with urgency.
Standard gaps
Opportunity gaps
Is intended to support the development of partner who is advising in their current role and aspires to grown into the next role
(a)
Used when core operations are strong and there is an opportunity to seize
(a)
Used to determine if the team is on track with tasks so they can flex the play, if needed
(a)
Is the source of the record of our own methods, tools, training and any additional information a partner would need to move in to advising in their role
Knowledge base
core tools
resources
The path by which customers choose to visit our store.
(a)
Are designed to organize work
(a)
Are designed to build capabilities
(a)
The consistent way to prepare, lead and transition your shift so that teamwork can thrive
(a)
Used to understand their part in today’s plan to serve our customers.
(a)
Used to understand the role- based expectations within each dimension of their role and enable their team to bring their plans to life
(a)
Provides partners with the role-specific expectations
(a)
Is the way we teach partners new and complex skills, such as routines.
(a)
A guide for engaging with our fellow partners in a way that builds trust and facilities teamwork
(a)
Shifts from teaching and motivating others to identifying potential and actively encouraging growth in others
Identifying Talent
Acting Courageously
Demonstrating Ownership
Shifts from a focus on maintaining peer relationships to balancing positional and personal influence to solve problems; is willing to make the hard calls, when necessary
Identifying Talents
Acting Courageously
Demonstrating Ownership
Shifts from executing the day's plan to being aware of how today's actions link to successes and opportunities within the store
Taking Inititive
Acting Courageously
Demonstrating Ownership
The way we progress, generate excitement and support conversations related to priorities and products for the upcoming period
(a)
Helps baristas with beverage standards and instructions on preparing beverages.
(a)
A reference for up to date information to support barista and shift food activities.
(a)
4. Used to connect, build skills and learn about upcoming programs and products.
(a)
A visual merchandising schematic to support the promotional set up.
(a)
Information on updates, alerts and changes to programs.
(a)
Operational tools that help baristas perform a task more effectively.
(a)
Used daily when preparing to start to work and transition work.
(a)
Developmental Shifts (Barista to SS): From owning assigned responsibilities to (a) ways to enhance the Starbucks Experience within the store.
Developmental Shifts (Barista to SS: From producing high quality products and experiences for customers to ___
__________ to teach and motivate others.
(a)
Developmental Shifts (Barista to SS: From upholding our mission and values to intentionally ___
______ behaviors and standards.
(a)
5. Barista Pattern: The consistent way to ___, ____ and _____ to bring the Starbucks experience to life on each shift
Prepare, Craft and Create the environment, Transition
Prepare, Lead Transition
Prepare, Craft and Connect, Transition
LATTE MODEL
L- listen
A- apologize
T- thank
T- take action
E- ensure satisfaction
L- listen
A- apologize
T- take action
T- thank
E- ensure satisfaction
L- listen
A- apologize
T- take action
T- thank
E- ensure recovery
What are the three essential elements? Living Our Mission and Values, Achieving Results and (a)
What do we need to move partners from Learning to Owning?
(a)
A Barista is expected to be excellent in?
(a)
(a) are consistent role-based frameworks.
Used as an extension of the Field Guide to generate insights related to the SMs plans
(a)
6. As a barista, how do you check out with your team?
Show appreciation to your fellow partners
Endorsements
Regular (a) on your own performance can transform your experiences into learning and growth.
8. The (a) establishes the business rhythm for the year.
Used by partners at
each level to assess
and improve the
customer experience
Deployment Assessment
Go See
Store Walk
Used by partners at
each level to identify
what success looks like
by role for a system
change or new initiative
Success by Role
Store Walk
Station Assessment
Used each period to
identify gaps and to
document legal and
regulatory compliance.
Station Assessment
Deployment planning tool
Store Ops Assessment
Used to maintain
organization within the
store throughout their
shift and in preparing to receive deliveries
Store Schematic
Siren's eye
Clean, Safe, Ready
Used as a baseline plan
for deployment
Daily Coverage report
Deployment Planning Tool
Daily plan
In change equation, if the partner has confusion, what is the missing element?
Skills
Benefits
Vision
Resources
Used to document
standards gaps within a station
Station Assessment
Daily plan
Store Walk
Used to know which
tasks to complete
next as a part of the
Customer Support Cycle
(a)
Used to understand who
they’ll be working with
and when breaks are scheduled
(a)
Awareness is the ability to ____ to _____
act, see
connect, understand
care, notice
Empathy
is the emotional
_______and
________.
Caring, Noticing
Connection, Understanding
Acting, Seeing
13. Action
See it
_____it
____it
(a)
14.To inspire and nurture the human spirit, one person, one cup and one (a) at a time.
Creating a culture of ____
and ____,where everyone is welcome
(a)
16. Acting with courage, _______ ___ ______and finding new
ways to grow our company and
each other.
(a)
Being present, connecting
with transparency, _____ ___ _____.
(a)
What is our service commitment?
(a)
19. Delivering our very best in all
we do, holding ourselves
________ ___ ______.
(a)
What are the 2 dimensions under operations activity in Barista approach?
Be Committed to Customers and Be Focused on Quality
Be Committed to Customers and Be Dedicated to Each Other
Be Focused on Quality and Be dedicated to Each Other
Shifts from managing change and focusing on compliance to inspiring commitment and ensuring partners have what they need to be successful
(a)
Shifts from 'doing' and providing solutions based on personal expertise to 'leading' by generating insights to build capability
(a)
