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WorksheetsPYQ: March 2019 (Q1-20)
Total questions: 20
Worksheet time: 10mins
Name
Class
Date
1.
Determining goals is the first step in the planning process. What is the next step?
a)
Developing a tactical plan
b)
Developing a strategic mission
c)
Developing an operational plan
d)
Developing a comprehensive strategy
2.
Which function in the management process will be used when a firm chooses to move towards a more centralised structure?
a)
leading
b)
planning
c)
organising
d)
controlling
3.
In the process of strategy formulation, SWOT analysis takes place in __________.
a)
setting strategic goals
b)
developing tactical and operational plan
c)
matching the organisation and the environment
d)
analysing the organisation and the environment
4.
AZ Manufacturing divides its organisation according to the way the goods are created. It is utilising __________ departmentalisation.
a)
process
b)
product
c)
customer
d)
functional
5.
What type of organisation structure has relatively few layers of management?
a)
Tall organisational structure
b)
Flat organisational structure
c)
Long organisational structure
d)
Short organisational structure
6.
A company’s organisation chart reveals __________ in the delegation process.
a)
authority
b)
responsibility
c)
accountability
d)
all of the above
7.
A fast-food restaurant located nearby a college to make the products available conveniently for consumers. Which type of utility is the restaurant created?
a)
Time
b)
Form
c)
Place
d)
Possession
8.
FedEx will always ensure that their delivery is fast and on time, as promised. Which type of strategy does FedEx emphasise to attract customer?
a)
Quality
b)
Low Price
c)
Flexibility
d)
Dependability
9.
Amin, the production manager examines step-by-step procedures in the operation to reduce inefficiency. He is involving in which category of operations planning?
a)
Layout planning
b)
Method planning
c)
Capacity planning
d)
Location planning
10.
Consistency refers to which of the following?
a)
The sameness of product quality from unit to unit
b)
Providing value by making products available where customers want them
c)
The principle that quality belongs to each person who creates it while performing a job
d)
The process by which a company analyses a competitor's products to identify desirable improvements
11.
Which of the following statements is TRUE?
a)
Performance behaviour refers to employee behaviour that provide positive benefits to the organisation but in more indirect ways.
b)
Organisational citizenship refers to productive employee but refuses to help others or the organisation.
c)
Organisational citizenship reflects the ability of a behaviour to detract from, rather than contribute to the organisational performance.
d)
None of the above.
12.
Two basic categories of individual differences are __________ and __________.
a)
attitudes; personality
b)
openness; agreeableness
c)
contribution; inducement
d)
self-awareness; conscientiousness
13.
Which of the employees below shows a high degree of conscientiousness?
a)
Melvin, a positive person who sees difficulties as challenges.
b)
Marcus who only focus few tasks at one time while completing his jobs.
c)
Darwin, an open minded person who willing to listen and adapt to change.
d)
Judy who has a very good relationship with all her colleagues in the company.
14.
Alice is an employee in company X. She is always punctual to work, complete her job as per requested before she goes back. Which of the following best describe Alice’s behaviour at work?
a)
Positive reinforcement
b)
Performance behaviour
c)
Organisational citizenship
d)
Counterproductive behaviour
15.
Which of the following personalities suits to perform a task with high level of detail?
a)
One with high openness
b)
One with high agreeableness
c)
One with positive emotionality
d)
One with high conscientiousness
16.
Joycelyn is happy with her current job as a sales executive because her skills and knowledge are compensated exactly right by her boss. What is the term that best describe this scenario?
a)
Person-job-fit
b)
Employee equity
c)
Psychological contract
d)
Management by objectives
17.
A __________ lists the duties and responsibilities of a job.
a)
job analysis
b)
job description
c)
job specification
d)
government report
18.
A special pay programme designed to motivate high performance refers to __________.
a)
bonus
b)
benefit
c)
incentive
d)
profit sharing
19.
Which of the following types of training occurs while the employee is at his or her place of work?
a)
Vestibule training
b)
Incentive training
c)
On-the-job training
d)
Off-the-job training
20.
Independent contractors, on-call workers, contract employees, and leased employees are all examples of __________.
a)
union workers
b)
permanent workers
c)
contingent workers
d)
knowledge workers
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