WorksheetsCustomer Service
Total questions: 6
Worksheet time: 6mins
Which details should you check correctly on report?
Patient's name, IC/Passport number
Patient's address
Patient's name, patient's birthday
Patient's cats name
What you should do after you check the details?
Let patients call clinic by themselves
Call / Whatsapp patients to collect their report & noted in google sheet immediately
Let it be in the clinic for 1 month
Inform Melissa that clinic already received reports from lab
How do you do report out?
How can you improve a dissatisfied patient's experience?
Ask them to go complain to management
Listen what they're saying, apologize, say we will improve in no time
Ask your senior or head to confront the patient
Pull a face & say "Ok, noted"
What you would do if you don't know how to help a patient?
Let the patient be
Say "I don't know"
Ask help from your senior / head
How would you follow up patients who visited our clinic 2 days ago?
No, I am too cool to follow up
Call the patient & ask about her/his condition. If there's no improvement, ask the patient to follow up with doctor again
Which patient? I don't know who you are referring to
Call patients & inform we are not accountable for their slow recovery
