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WorksheetsO5A Level 1 Day 2
Total questions: 25
Worksheet time: 13mins
Where in the website can a customer apply for the Saks credit card ?
At the bottom of the website page under SaksFirst card
On the shopping bag icon on the website
On the website where it says "Welcome, Sign in "
If a customer places an order using the Saks First Credit card, the customer will get free standard delivery
True
False
Customer receives free standard delivery shipping on orders above $49 using which code ?
FREE99
SHIP
SHIPFREE
Do international orders qualify for free shipping promotions ?
No
Maybe
Yes
What is the cost of Standard delivery ?
$10.99
$9.95
$10
What is the cost of Expedited delivery?
$25
$19.99
$15
A customer that has a estimated total of $48.99 is eligible for Free Shipping with promo code Ship?
False
True
_ is a 13 Digit number used to identify each unique item on the Website
Upc number
Style code
Gift Card Number
What is a APO / FPO address ?
International address
US Territory address
Military based address
Residential address
All items are eligible for Express Shipping.
True
False
Drop Ship items are items that are sold directly by a third party vendor.
True
False
How many different promo codes can be used on per order?
5
9
2
A customer has _____ days to return a regular SaksOff5th.com item from date of delivery.
14 days
25 days
30 days
60 days
What is the highest score you can get on a CSAT survey?
3.0
4.0
4.5
5.0
Customer states she has a new credit card number and wants you to update the credit card number on your online account. What would you do?
Access her online account and updated the credit card information.
Apologize and explain you can't modify her online account due to security reasons. However, you can help her navigate to the online account to change it herself.
Contact a supervisor for help
Which state is ND?
North Dakota
North Denver
North Dallas
North Carolina
Which state is MS?
Massachusetts
Michigan
Minnesota
Mississippi
Which state is AK?
Alabama
Alaska
Arizona
Arkansas
Which states is NE?
Nebraska
Nevada
New Hampshire
North Equador
What is the return Policy of Pre owned items (Reflaunt)?
14 days from the date of delivery and via mail only.
14 days from the date of delivery and via mail and store only.
14 business days from the date of delivery and via mail only.
30 days from the date of delivery and via mail only.
Will a customer be charged TAX for gift card purchase?
Yes
No
How much is the return fee for returning via mail.
$9.95
$10
$9.96
What is your 0 - 30 day QA goal?
60%
70%
80%
90%
What is your 0 - 30 day CSAT goal?
3.5
3.7
4.0
4.5
What is your 0 - 30 day AHT goal?
Voice - 814 seconds
Chat - 781 seconds
Voice - 757 seconds
Chat- 752 seconds
Voice - 732 seconds
Chat - 728 seconds
Voice - 680 seconds
Chat- 710 seconds
