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WorksheetsOffice Procedures City and Guild L1 Into
Total questions: 27
Worksheet time: 22mins
A set of standard for how a staff works together in the office is called
Office Techniques
Office Procedures
Office Guildelines
A workforce of 500 persons or less
Small Company
Medium Company
Large Company
Select two advantages of a large company
Specialize skill
Lower salary
Higher salary
Cannot show case talents
Select two disadvantages of a small company
Faster promotions
May interact with top management
Don't have multiple branches or loactions.
There are less benefits
What is information?
Information is the way we think.
Information is ideas that come from customers.
Information is meaningful facts.
Information is random, unorganized words.
Which type of office has no physical form but allows you to perform work activities as you would in a traditional office?
mobile
virtual
traditional
telecommuting
Which type of office is within a person’s home that is used to perform office tasks
hoteling
home
traditional
telecommuting
What is office procedures
A set of standards of how schools are operated.
A set of standards and rules guiding the operations of an office or small business.
Standards of how things are operated.
Responsible for greeting clients and answering the telephone
Receptionist
Mailroom Clerk
Stock Control Clerk
Secretary
The office is a place in which
business affairs are carried out.
information is driven.
functions are varied.
All of the above.
I greet clients, answer the telephone and manage appointment books. Who am I?
Secretary
Clerk
Receptionist
File Clerk
I delegate tasks, manage the office diary, plan meetings and review office systems. Who am I?
Receptionist
Office Manager
Clerk
Cashier
Select two activities of the company secretary of the board roles.
Oversee the legal affairs of an organization
Answer the telephone
Liason with shareholders
Cash payments
Takes meeting minutes, creates agenda and itineraries.
Receptionist
Mailroom Clerk
Stock Control Clerk
Secretary
Organizes and sorts incoming and outgoing correspondence.
Receptionist
Mailroom Clerk
Stock Control Clerk
Secretary
Select three things that should be done when dealing with difficult customers.
Tune the person out
Speak softly
Remain calm
Assess their needs
Fuss and fight
Maintains the inventory levels within an organization.
Receptionist
Mailroom Clerk
Stock Control Clerk
Secretary
Select three things the office exists to
Process information
Exchange information
Complete the tasks of the company.
Identify stuff
Select two items to do before opening mail
Log who the mail is from and who it going to
See how much the postage cost
Identify whether it is marked confidential or private
Place in the outgoing mail bin
Identify three reasons discounts may be given
To avoid deterioration of products
To make space for new stock
To encourage prompt payment
To keep products in stock longer
Takes meeting minutes, creates agenda and itineraries.
Receptionist
Mailroom Clerk
Stock Control Clerk
Secretary
Communicating Information includes
Answering the telephone
Greeting visitors
Responding to persons within and outside an organization
All of The Above
Receive Information includes: select 2.
Sending information from one place
Requesting information from persons
Accessing information from manual and books
None of the above
All of the following are key office activities EXCEPT
searching Google for information
writing a receipt
creating reports
smiling
Which of the following activities would most likely NOT be done by the secretary?
answer phones and filing of forms
filing forms and making photocopies
making appointments and answering calls
answering calls and making deliveries
Which of the following activities would most likely NOT be done by the manager?
answer phones and hiring employees
filing forms and making photocopies
making big decisions and answering calls
sweeping and making deliveries
What is this?
a fire extinguisher
a fire fighter
a fire hazard
