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E-COMMERCE

Total questions: 25

Worksheet time: 14mins

Name
Class
Date
1.

How the transactions occur in e-commerce?

a)

Using e-medias

b)

using Computers only

c)

Using mobile phones only

d)

None

2.

Which of the following is example of Social Network Services (SNS)?

a)

facebook

b)

instagram

c)

twitter

d)

youtube

3.

E-commerce is a latest technology related with

a)

Commerce

b)

Computer

c)

Both Commerce and computer

d)

buying and selling

4.

What is a reason for a business to introduce internet shopping?

a)

computer security

b)

global market

c)

high overheads

d)

speedy delivery

5.

In which way is shopping on the Internet different from traditional shopping?

a)

accepts credit card payments

b)

offers cheaper prices

c)

operates without sales staff

d)

provides variety of goods

6.
E-tickets are an example of _____.
a)
e-commerce 
b)
e-tail 
c)
e-mail
d)
e-workflow
7.

Businesses often call their stores and warehouses _______.

a)

brick-and-mortar

b)

clicks-and-bricks

c)

bricks-and-sticks

d)

clicks-and-mortar

8.
A company that sells its products in stores, by mail, and online is called a(n) _____. 
a)
convenience retailer
b)
multi-channel retailer
c)
e-tailer
d)
three-tier business
9.
An e-tailer that sells consumer products might consider every consumer with access to ______ to be a potential customer.
a)
a computer 
b)
e-mail 
c)
a telephone
d)
the Internet
10.

Some entrepreneurs think that once they set up their Web sites, their expenses end there.

a)

TRUE

b)

FALSE

11.

Setting up a Web site and then failing to drive customers to it with adequate promotional support is like setting up a physical store in a back alley; you may be in business, but nobody knows you’re there!

a)

FALSE

b)

TRUE

12.

Because Web shoppers are increasingly more discriminating, companies are finding that they must improve their Web sites constantly to attract and keep their customers.

a)

FALSE

b)

TRUE

13.

Which option is to Improve Web Site Conversion ?

a)

•Include product reviews.

b)

Capitalize on the opportunity to cross-sell and up-sell.

c)

Design a simple checkout procedure

d)

Less emphasize your site’s security.

14.

Ee-commerce platform providers advertise low monthly fees for a basic Web site, therefore entrepreneurs no need to hire Web designers to make their sites look polished and professional, which can cost several dollars.

a)

yes

b)

no

15.

Promoters who hawk “get-rich-quick” schemes on the Internet lure many entrepreneurs with the promise that making money online is easy.

a)

True 100%.

b)

Somehow true.

c)

False.

16.

Selling products and services online can be very profitable, but making money online requires an up-front investment of ...

a)

money

b)

staff

c)

energy

d)

time

17.

The Internet allows companies to gain access to almost unbelievable amounts of information about their customers’ online behavior.

a)

No.

b)

Yes.

18.

Concern over privacy and the proper use of this information has become a topic of debate by many interested parties such as

a)

including government agencies

b)

customers

c)

consumer watchdog groups

d)

hackers

19.

Building a successful e-business is not different from building a successful brick-and-mortar business; both require well-thought-out strategies.

a)

Absolutely.

b)

Not really.

20.

As important as it is to have the right technology to support an e-commerce business, this is the most crucial ingredient in the recipe for success.

a)

true

b)

false

21.

In e-commerce most vital part is understanding the underlying business and developing a workable business model that offers customers something of value at a reasonable price and produces a profit for the company.

a)

True.

b)

False

22.

The entrepreneurs who are proving to be most successful in e-commerce are....

a)

those who know how their industries work inside and out

b)

build an e-business around that knowledge.

c)

not provide value to customers.

d)

profit oriented.

23.

A good rule of thumb is to include no more than three major pieces of information on each page.

a)

yes

b)

no

24.

Providing unclear links to pages that contain more information allows customers who want more information to find it easily.

a)

False

b)

True

25.

Designing an attractive, efficient Web site and driving traffic to it are important in building a successful e-business. However, designing the back office, the systems that take over once customers place their orders on a Web site, is just as important as designing the site itself.

a)

true

b)

false