WorksheetsEffective Communication Review
Total questions: 34
Worksheet time: 17mins
What is Communication?
Only Talking
The sharing of information, in which the receiver understands the meaning of the message in the way the sender intended
Only Listening
None of these
What portion of the day do managers spend communication?
1/2
2/5
2/3
3/4
Feedback is...
The response to the initial communication
The person the communication is directed at
The person initiating the communication
The initial communication
The "Receiver" is...
The response to the initial communication
The person the communication is directed at
The person initiating the communication
The initial communication
The "Sender" is...
The response to the initial communication
The person the communication is directed at
The person initiating the communication
The initial communication
The "Message" is...
The response to the initial communication
The person the communication is directed at
The person initiating the communication
The initial communication
Distortions are usually deliberate
True
False
Which of the following is true about distractions...
are anything that interfere with the sender's creating and delivering a message and the receivers getting and interpreting the message.
cause communication problems
can cause the message to be misunderstood
All of these
What is the channel of communication?
a body of water that flows through the City of Communication
the direction in which the communication is going
the means by which the message is conveyed
the tv channel that teaches adults how to communicate better
What are the main types of communication?
Email, Talking, Texting, Zoom
Verbal, Non-Verbal, Written, Visual
Verbal, Written, Visual
Mind Reading, Texting, Written
What is the definition of Verbal/Oral communication
Speaking and Listening
Using words on paper or digitally
Hand gestures, facial expressions, body language
Art, graphs, logos, color schemes
What is the definition of Non-Verbal communication
Speaking and Listening
Using words on paper or digitally
Hand gestures, facial expressions, body language
Art, graphs, logos, color schemes
What is the definition of Written communication
Speaking and Listening
Using words on paper or digitally
Hand gestures, facial expressions, body language
Art, graphs, logos, color schemes
What is the definition of Visual communication
Speaking and Listening
Using words on paper or digitally
Hand gestures, facial expressions, body language
Art, graphs, logos, color schemes
Are the following types of communication Formal or Informal
- Business Interview
- Email to your boss/teacher
Formal Communication
Informal Communication
Are the following types of communication formal or informal
- Texting your friends
- Talking with your family and peers
Formal Communication
Informal Communication
What is the most common form of written business communication
Memo
Report
Letters
What is the key difference between an email and a memo?
They are always the same
An email is more to the point
A memo generally is directed at one person
A memo does not have a greeting and a signature
Good business writing requires which of the following?
A meaningful subject line
A business-like tone
Is to the point
All of these
Which of the following is NOT a weakness of email?
Lack of expression
Lack of tone
Lack of gestures
Lack of formality
What is an emoticon?
Facial expressions created with keyboard symbols
Small pictures of faces
A large gathering of people talking about emotions
None of these
Non-verbal messages are typically given unconsciously.
True
False
It is NOT possible for non-verbal messages to ever contradict verbal messages.
True
False
What type of conflict resolution is this:
When someone takes a neutral position or agrees with the other person's positions even if they really don't.
Avoidance
Compromise
Win-Lose
What type of conflict resolution is the following:
When a thorough discussion of the goals and the best way to achieve those goals that fits both parties takes place.
Avoidacne
Compromise
Win-Lose
Which of the following types of conflict resolution is this:
When a result occurs and ONE person wins and ONE person loses.
Avoidance
Compromise
Win-Lose
Which DOES NOT influence how people communicate
Language
Culture
Non-verbal differences
Timing
What is a resume?
To begin to do or pursue (something) again after a pause or interruption
A document created and used by a person to present their background, skills, and accomplishments
A personalized letter explaining the details of who you are.
Something that isn't required.
What is a cover letter?
to begin to do or pursue (something) again after a pause or interruption
a document created and used by a person to present their background, skills, and accomplishments
a personalized letter explaining the details of who you are and your resume
Something that isn't required
Select all that would be examples of good social media etiquette.
Don't mix business and pleasure
Use caution posting and tagging photos
Understand that your sense of humor isn't universal
Don't be reactive and Don't misrepresent yourself
All of them are good examples of social media etiquette
What is the "To" in an email
Who the message is going to
Others that you want to also receive the email, all can see the email address
Someone you don't want others to know is on the email and protects that person's email address
What the email is about
What is the "CC" with email
Who the message is going to
Others that you want to also receive the email, all can see the email addresses
Someone you don't want others to know is on the email and protects that person's email address
What the email is about
What is "BCC" when it comes to emails
Who the email is going to
Others that you want to also receive the email, all can see the email addresses
Someone you don't want others to know is on the email and protects that person's email address
What the email is about
What does the "Topic/Subject" line mean when it comes to an email
Who the message is going to
Others that you want to also receive the email, all can see the email addresses
Someone you don't want others to know is on the email and protects that person's email address
What the email is about
