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WorksheetsResolving Conflict
Total questions: 15
Worksheet time: 9mins
Which of the following is not one of the causes of conflict?
Manager did not set clear objectives and expectation of the project scope.
Manager arrange a meeting with Employee privately and was asking non-relevant personal questions during office hour.
Employee schedule a meeting with Manager to catch up on his Performance Appraisal.
Employee A deliberately give the wrong information to employee B for presentation to Manager.
Which one of the following is the traditional view of conflict?
Conflict is inevitable outcome in a group
Conflict is necessary for a group
Conflict must be avoided
Conflict is natural to each group
What is a conflict?
A disagreement between two people over an idea
A disagreement between multiple people physically
A battle
All of the answers
Who must act as referees to solve employee conflicts and guard against losing their temper
employees
supervisor
customers
friend
Which of these is the closest definition to AVOIDING
The problem is ignored, relationships are hurt by the delay in tackling the conflict
One person in the conflict does whatever they can to make the other happy, even if that means they don't get what they want
Both sides decide to come up with a solution that works in everyone's favor and gets their goal
Both sides decide to come up with a solution that almost works in everyone's favor but everyone had to give up a little to get their goal
What is the most IDEAL form of Conflict Management?
Avoiding
Accommodating
Compromising
Collaborating
“It's not my problem” would be a response from an individual who uses which conflict management style?
avoidance
compromise
collaboration
resolution
A settlement or differences in which each side gives up something; a middle course.
compromise
conflict
resolution
assumption
An attempt to manage conflict by giving into the demands is:
withdrawing
accommodating
computing
Although Charles and Jack have different ideas on the new sales promotion campaign, they try to negotiate and adopt a give-and-take approach. Which management style is this?
Avoiding
Compromising
Competing
Frye and Maelynn work in the same department for Frito-Lay and are often unable to come to a suitable conclusion for projects. When met with opposing viewpoints, Frye tends to keep quiet and stop contributing, keeping his disagreements to himself. He will also try to leave meetings as soon as possible when there is a conflict. Which conflict management style is this?
Accommodating
Competing
Avoiding
Collaborating
What is an advantage of using compromising styles of conflict management?
Conflict can be quickly resolved.
They can provide a temporary solution while still looking for a win-win solution.
They can make all parties involved in the dispute feel valued and understood.
They can be useful if conflict will not produce a resolution toward the goal.
Bob is a strong manager who will always argue his case and insist on the superiority of his point of view. Which conflict management style is this?
Competing
Avoiding
Collaborating
Accommodating
In meetings, Linh will try to discuss everyone's ideas and find solutions that involve everyone's ideas, which conflict management style is this?
Competing
Avoiding
Collaborating
Accommodating
What is the primary disadvantage of a competing (confrontational) style of conflict management?
Long-term goals may not be met as conflict is not addressed.
This style can breed hostility and resentment toward the person using it.
A competing style creates a less than ideal outcome since both sides give up part of their goals.
This style takes a lot of time, energy, and effort to achieve a resolution.
