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Leadership/Teamwork/Conflict Management Review

Total questions: 55

Worksheet time: 33mins

Name
Class
Date
1.

Which of the following is the cooperative action and effort of a group of people acting together?

a)

Leadership

b)

Teamwork

c)

Team roles

d)

Learning

2.

Which of the following is NOT an advantage of teamwork?

a)

allows work to be balanced

b)

Detects problems faster

c)

Acts on opportunities

d)

Improves communication skills

3.

How can teamwork fail?

a)

Dealing with conflict

b)

Providing clear instructions

c)

Providing no training

d)

dealing with poor planning

4.

Which of the following teamwork settings can help support families who are struggling financially?

a)

Classroom

b)

Workplace

c)

Meetings

d)

Communities

5.

If a team is lacking energy, which personality should a leader look for in a new team member?

a)

driver

b)

expressive

c)

analytical

d)

amiable

6.

Which of the following is NOT a task role within a team?

a)

Initiator

b)

Elaborator

c)

Aggressor

d)

Recorder

7.

Which of the following is NOT true of team facilitators?

a)

Encourages full participation

b)

Fosters restricted solutions

c)

Promotes mutual understanding

d)

Directs team discussions

8.

How should a leader handle the recognition seeker of the group?

a)

Ask for an explanation

b)

Make each team member contribute in turns

c)

ask for positive ideas

d)

Redirect comments to the group for other's opinions

9.

If a member seems to lead the team and begins team meetings, which team role are they displaying?

a)

Initiator

b)

Fact-seeker

c)

Supporters

d)

Blocker

10.

Which of the following is NOT a quality of collaboration?

a)

Honesty

b)

Inconsistency

c)

Respect

d)

Openness

11.

When a team member rejects the ideas of others, they are displaying which team role?

a)

Blocker

b)

Gatekeeper

c)

initiator

d)

observer

12.

Which of the following is NOT true of teamwork in the workplace?

a)

Encourages support and recognition in team members

b)

Requires team roles to be clearly recognized

c)

Gives leaders a collaborative insight to new opportunities

d)

creates an inefficient environment

13.

Which of the following terms describes the natural abilities individuals are born with?

a)

skills

b)

roles

c)

talents

d)

emotions

14.

Knowledge and abilities one gains throughout life

a)

Teamwork

b)

Collaboration

c)

Skills

d)

Talents

15.

When everything is done according to the plan

a)

Autocratic Leadership

b)

Bureaucratic Leadership

c)

Democratic Leadership

d)

Laissez-Faire Leadership

16.

Act of working effectively with others to achieve a common goal

a)

Teamwork

b)

Collaboration

c)

Skills

d)

Personality Types

17.

The major benefit of having teammates is

a)

you can achieve more as a team than alone.

b)

you can delegate duties among the team members

c)

all of the above

18.

A positive attitude does what for teams?

a)

Inspires and motivates

b)

Frustrates

c)

Nothing

d)

Annoys

19.
Jarvis is a dentist who is very demanding with his staff. He always tells them what to do, when to do it, and ignores their suggestions. Jarvis could be described as a:
a)
Democratic leader
b)
Laissez-faire leader
c)
Autocratic Leader
d)
Parliamentary leader
20.
Following through and completing the obligations you have for a patient's care is an example of:
a)
Respect
b)
Empathy
c)
Responsibility
d)
Collaboration
21.
You are a person with of ______________ if you stand by your values even if others put pressure on you to do something that is wrong or if they make fun of you.
a)
integrity
b)
attitude
c)
attendance
22.
What is tact?
a)
Saying or doing nothing
b)
Doing other things
c)
Saying or doing the right thing at the right time
d)
Being forceful
23.
What is the definition of empathy?
a)
Compassion- caring
b)
Saying the right thing at the right time
c)
Identifying with and understanding another person's feelings
d)
Telling the truth
24.
Which of the following dysfunctional roles keep to themselves and usually engage in side conversations?
a)
blockers
b)
aggressors
c)
recognition seekers
d)
deserters
25.
Which of the following task roles clarify and give examples to develop meaning in groups?
a)
elaborators
b)
initiators
c)
recorders
d)
summarizers
26.
Which of the following maintenance roles builds upon the ideas of others and encourages others?
a)
supporters
b)
tension relievers
c)
gatekeepers
d)
observers
27.
Which of the following maintenance roles is often called the jokers?
a)
supporters
b)
tension relievers
c)
gatekeepers
d)
observers
28.

In which phase of team development do members focus on strengthening relationships and setting clear objectives?

a)

Forming

b)

Storming

c)

Norming

d)

Performing

29.

During which stage of group development do team members often experience conflicts and challenges in communication?

a)

Forming

b)

Storming

c)

Norming

d)

Performing

e)

Adjourning

30.

Which stage in group/team development includes team gaining confidence and feel a sense of momentum?

a)

Adjourning

b)

Performing

c)

Storming

d)

Norming

e)

Forming

31.

At which stage in group/team development do members start to work effectively and cohesively towards goals?

a)

Adjourning

b)

Norming

c)

Performing

d)

Forming

e)

Storming

32.

Which group role takes other people's initial ideas and builds on them with examples, relevant facts and data. Also looks at the consequences of proposed ideas and actions (the clarifiers)?

a)

Elaborator

b)

Information Seeker

c)

Describer

d)

Opinion giver

33.

Which group role asks for clarification of the values, attitudes, and opinions of group members. Checks to make sure different perspectives are given.

a)

Information Seeker

b)

Harmoniser

c)

Leader

d)

Opinion Seeker

34.

Which group role offers to change his position for the good of the group. Willing to yield position or meet others half way.

a)

Listener

b)

Settler

c)

Compromiser

d)

Aggreer

35.

Which group role affirms, supports and praises the efforts of fellow group members. Demonstrates warmth and provides a positive attitude in meetings.

a)

Encourager

b)

Enegiser

c)

Compliment giver

d)

Motivator

36.

Competing takes on what kind of approach?

a)

Low Assertiveness, low cooperativeness

b)

Low Assertiveness, high cooperativeness

c)

High assertiveness, low cooperativeness

d)

High assertiveness, high cooperativeness

37.

ability to perform an action or the possession of control or influence over others

a)

Power

b)

Mediator

c)

Arbitrator

d)

Conflict Management Style

38.

expressing something in a different way without changing the meaning

a)

Personality

b)

Reframing

c)

Mediator

d)

Trust

39.

a third party who manages the process of negotiation

a)

Facilitator

b)

Conflict Management Style

c)

Trust

d)

Conflict

40.

a third party who helps conflicting parties clarify the situation and decide on a solution

a)

Power

b)

Trust

c)

Collaborative Attitude

d)

Mediator

41.

a given authority who hears all sides of a case and makes final decision based on the information gathered

a)

Third Party Intervention

b)

Arbitrator

c)

Personality

d)

Power

42.

What are some of the causes of conflict? (Multiple choice)

a)

Lack of cooperation

b)

Personality Clashes

c)

Authority Issues

d)

Value Differences

e)

Not having the same color hair

43.

Avoiding takes on what kind of approach?

a)

Highly assertive and uncooperative

b)

Cooperative and unassertive

c)

Highly unassertive and uncooperative

d)

Assertive and cooperative

e)

Moderately assertive and cooperative

44.

Accommodating takes on what kind of approach?

a)

Assertive and cooperative

b)

Highly assertive and uncooperative

c)

Unassertive and uncooperative

d)

Cooperative and unassertive

e)

Moderately assertive and cooperative

45.

Collaborating takes on what kind of approach?

a)

Highly assertive and uncooperative

b)

Assertive and cooperative

c)

Moderately assertive and cooperative

d)

Unassertive and uncooperative

e)

Cooperative and unassertive

46.

Compromising takes on what kind of approach?

a)

Highly assertive and uncooperative

b)

Highly unassertive and uncooperative

c)

Cooperative and unassertive

d)

Assertive and cooperative

e)

Moderately assertive and cooperative

47.

Leader provides their teams with the information needed about a problem or situation and then allow the teams to develop solutions

a)

participative

b)

laissez-faire

c)

goal-orienteds

d)

servant

48.

Leader takes a hands-off approach to their team and offers little to no guidance

a)

laissez-faire

b)

goal-oriented

c)

servant

d)

situational

49.

Leader takes complete command and control of their workforce or team, and makes decisions without consulting the employees

a)

autocratic

b)

democratic

c)

participative

d)

laissez-faire

50.

What is an advantage of laissez-faire style of leadership?

a)

It leaves room for decision making to more innovative

b)

Roles of responsibility are clearer

c)

It makes employees feel more supported

51.

What is meant by leadership?

a)

Someone that tells employees what to do

b)

The act of guiding a group or team to achieve a certain goal

c)

Inspiring staff members to achieve their dreams

52.

What are the advantages of autocratic leadership?

a)

It is an innovative style of leadership

b)

Decisions are made quickly and by the most experienced members of staff

c)

Employees ideas and creativity are not usually considered

53.

What are the disadvantages of laissez-faire leadership?

a)

Employees creativity isn't usually considered and employees could become demotivated

b)

Employees are scared of management and are not allowed to make decisions

c)

It is unclear who takes responsibility and can lead to poor performance if inexperienced staff aren't supported

54.

What are the advantages of democratic leadership?

a)

Employees are highly motivated and accepting of change

b)

Employees are lazy and scared of change

c)

Decisions are made quickly and efficiently

55.

Which type of leadership relies heavily on the use of policies, procedures, and regulations?

a)

Autocratic

b)

Democratic

c)

Participative

d)

Laissez Faire

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