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WorksheetsQuiz 1: BSA 1B
Total questions: 20
Worksheet time: 18mins
What is operation management?
OM purpose is to ensure that organization is able to achieve success through people.
OM means planning, organizing, directing and controlling the financial activities of the enterprise.
OM focuses on the practical application, techniques and methods for firm's marketing resources and activities.
OM is an activity that relate to the creation of goods and services through the transformation of inputs to outputs.
Which of the following choices best describe as the creation of goods and services?
Financial
Logistics
marketing
production
Which of the following choices is credited for the early popularization of interchangeable parts, which was achieved through standardization and quality control?
Eli Whitney
Frederick W. Taylor
Henry Gantt
Lilian Gilbreth
Which of the following choices is a variable of Continuous in a schematic production system?
men
maintenance
services
quality
Which of the following options is the process of designing or arranging workplaces, products and systems so that they fit the people who use them?
ergonomics
maintenance
process strategy
quality control
Which of the following is TRUE about services?
Services are often unique
Services are usually tangible
Services have lower customer interaction
Services have consistent product definition
Which of the following list of choices is an example output of goods?
cosmetics
education
entertainment
lodging
TRUE or FALSE - Service firms also refer to their offering as products.
TRUE
FALSE
Which of the following choices is defined as production facilities which are arranged as per the sequence of production operations from the first operations to the finished product?
continuous production
mass production
batch production
job-shop production
Which of the following choices is a configuration of resources combined for the provision of goods or services?
operating system
transformation process
information sciences
management science
Production is an activities that relate to the creation of goods and services through the transformation of inputs to output.
TRUE
FALSE
Production is the creation of goods and services.
TRUE
FALSE
When services are performed, tangible goods are produced.
TRUE
FALSE
Tangible product is often easy to automate.
TRUE
FALSE
Bus and taxi services, tailors, hospital and builders are the example of an operating system.
TRUE
FALSE
Some services are equipment based namely tax consultant services.
TRUE
FALSE
Service is provided via mixes of front- and back- office activities.
TRUE
FALSE
Mass services include enquiry desk at a utility.
TRUE
FALSE
Revenue is generated primarily from the tangible product in the attributes of services.
TRUE
FALSE
Which of the following choices is the segment of the economy that includes trade, financial, education, and other professional occupations?
Manufacturing
Service sector
Information sciences
Service shops
