Which GMS service tier includes written analysis reporting, application reporting and threshold monitoring & alerting in its standard offering?

GMNS Essential service tier also includes proactive service assurance and IT service management on Telstra Circuit and CPE, except soft MACD.

The Smart License can be purchased separately from the GMNS.

Which of these cases do you not need to contact GESI Hardware Sourcing Team for the quote needed?

Which are not part of the GMNS?

What does MACD mean?

Once-off service where Telstra will design the customer networks, configure the accredited equipment, and install to activate the connectivity services.

Once-off service where Telstra will go to the install location, unpack the equipment, power up the equipment and ensure that the remote team has access to the equipment

Monthly service type where the charges applicable towards the monitoring of the services and the ongoing management and troubleshooting of the equipment

monthly service type where the customers will pay for services including onsite engineer support and hardware break fix

Value added service type that provides detailed visibility of the applications flowing in the network and how much bandwidth is consumed

Value added service type that provides customer the ability to request Telstra Operations to set custom threshold value on Network and CPE, and receive alerts upon violations

Value service type that provides documentation containing data represented in a business format, including recommendations on capacity and bandwidth upgrades based on historical trends

Additional service type where Telstra's partner personnel to perform site survey to verify site, rack availability

Additional service type where Telstra project managers run and control projects requiring dedicated project management effort, concentrating on more strategic projects than BAU