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WorksheetsHPC 411 (Applied Business Tools)
Total questions: 61
Worksheet time: 50mins
I. Multiple choice. Choose only the letter of the correct answer and write in the space provided before the question. (30 seconds) (30 pts.)
___ 1. What is the key role of Management Information Systems?
A. To develop and share documents that support day-today organizational activities.
B. To materialize the business transaction data and produce insightful information which assists managers in decision making.
C. To process business information.
D. To provide information security and privacy.
___ 2. What is the process of information that is not primary characteristic?
A. Accuracy
B. Availability
C. Interactivity
D. Timeliness
___ 3. What is the necessity of the data to be done before it can be converted into information?
Edited
Processed
Stored
Transformed
___ 4. Which of the following is not an objective of MIS?
A. Assist management people
B. Provides insightful information
C. Recruit people for system
D. Supports in decision-making
___ 5. Which one is not the organization's Back Bone?
A. Customers
B. Employee
C. Information
D. Management
___ 6. Which of the following that cannot be considered as a business driver in information system?
A. Information security and privacy
B. Proliferation of networks and the Internet
C. Redesign a business process
D. Search engine marketing
___ 7. Which one of the following is not a prerequisite for a good MIS?
A. Control and maintenance of MIS
B. Database
C. MIS executives
D. Support from Staff
___ 8. Which one of the following is not included in a Transaction Processing System?
A. Control
B. Input
C. Process
D. Output
___ 9. What is the sources of information that may be categorized as MIS design?
A. Constructive, destructive
B. Internal, external
C. Personal, organizational
D. Useful, unuseful
___ 10. Which one of the following model is based on business management, accounting, and econometrics principles?
A. Behavioral model
B. Management science models
C. Model base
D. Policymaking models
___ 11. What is a collection of procedures for converting data into knowledge and facts?
A. Data system
B. Information system
C. Software system
D. Storage system
___ 12. What is a broad spectrum of hardware and software solutions that enable organizations to gather, organize and analyze data that helps them achieve their goals?
A. E-cash
B. E-commerce
C. Electronic Business
D. Information Technology
___. 13. What are the details provided by management to marketing department?
A. Customer's
B. Employee's
C. Managers
D. Supplier's
___ 14. What is an electronic financial transaction conducted in cyberspace via computer networks?
A. e-business
B. e-cash
C. e-commerce
D. e-reputation
___ 15. What are the body of technologies that refers to the processes, and practices designed to protect networks, devices, programs and data from attack, damage, or unauthorized access?
A. Channel conflict
B. Cyber security
C. Cybersquatting
D. Email spam
___ 16. What items refer to use the specific business practices that includes software, analytics, scheduling programs that are included in running a business?
A. Business model
B. Business tools
C. Digital marketing
D. Display advertising
___ 17. What is the range of frequencies particularly that is used for transmitting a signal?
A. Bandwidth
B. Brochure ware
C. Digital Key
D. Mobile Key
___ 18. What is the sale of goods and services referred through the internet?
Business model
Electronic retailing
Email advertising
Mobile advertising
___ 19. What is process of matching a question to information in the knowledge base in an expert system?
A. Deduction
B. Flexibility
C. Inclusion
D. Inference
___ 20. What is important in Strategic information and decision-making?
A. Bookkeeper
B. Executive managers
C. Supporting staff
D. Suppliers
___ 21. What is the information system that has multiple contacts?
A. Executive Information System
B. Executive Support System
C. Management Information System
D. Transaction Processing System
___ 22. What is the basic component of Executive Support System?
A. Database
B. Software system
C. Model base
D. TPS system
___ 23. What kind of business tool has usually unlimited access?
A. Email
B. Software
C. Social networking
D. Telephones
___ 24. What is the basic operations and transactions that are monitored by information systems of the organization?
A. Knowledge level system
B. Management level system
C. Strategic level system
D. Transaction level system
___ 25. What information performance characteristics are associated with projections and responses to queries?
A. Decision Support System
B. Executive Support System
C. Management Information System
D. Transaction Processing System
___ 26. Which of the following people tends to process rather than generate knowledge and has a less formal, advanced educational background?
A. Data workers
B. Executives
C. Knowledge workers
D. System analysts
___ 27. What trend analysis the Executive information system examines?
A. Data prediction and forecasting
B. Data Storage
C. Data workers
D. Information gathering
___ 28. What executive Information System intended to be used directly by supporting unscheduled strategic management?
A. Lower Executives
B. Middle level Executive
C. Senior Executives
D. Supplier
___ 29. What is the detailed information provided by the management to marketing system?
A. Customer
B. Employee
C. Executives
D. Supplier
___ 30. What sites of Facebook, Twitter, and Instagram can be assets for business but they can also be liabilities?
Business model
Business tools
Business website
Software
A. Business model
B. Business tools
C. Business website
D. Software
II. Give the meaning of the following acronyms. ((60 seconds))(1 pt. each word) (45 pts)
1. CRM –
(a)
2. DSS –
(a)
3. EIS –
(a)
4. ESS –
(a)
5. GDS –
(a)
6. GDSS –
(a)
7. HTTP –
(a)
8. MIS -
(a)
9. PMS –
(a)
10. RFID-
(a)
11. SCM –
(a)
12. SEM –
(a)
13. SMM –
(a)
14. TPS -
(a)
III. Enumeration. Give what is being asked? (1 minute/item) (10 pts.)
1. Basic communication tools
1 - 6
2. Security surveillance technology
7 - 10
IV. Identification. Identify what is being asked and answer in the blank before each number. (30 seconds per item)(15 pts.)
1. An organization's process , or direction, and making decisions on allocating its resources
(a)
2. One of many different approaches that allow a company to manage and analyze its own interactions with its past, current and potential clients
(a)
3. Defined as one who is fully absorbed by and enthusiastic about their work and so takes positive action to further the organization's reputation and interests
(a)
4. The practice of comparing business processes and performance metrics to industry best practices from other companies
(a)
5. A strategy performance management tool – a semi-standard structured report, that can be used by managers to keep track of the execution of activities by the staff within their control and to monitor the consequences arising from these actions
(a)
6. An agreement in which one company hires another company to be responsible for a planned or existing activity that is or could be done internally
(a)
7. A collective term for all approaches to prepare, support, and help individuals, teams, and organizations in making organizational transformation
(a)
8. Contain icons which are separated in to specific groups according to their function
(a)
9. Used to move quickly through a document, for example by a page at a time
(a)
10. Displays information such as the current page number, the number of words in the document
(a)
11. Shows the positions of margins, tabs, indents and table columns on the page
(a)
12. A statement of all transactions affecting the balance of each individual account. It list the debits and credits of your charges
(a)
13. Used when the account balance or account entry is shifted from one folio to another folio
(a)
14. Denotes the location at which guest purchases goods or services in hotel property
(a)
15. Book in which the account summary of both resident and non-resident guests are entered
(a)
