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Worksheetsငပလီ အခြေခံ
Total questions: 9
Worksheet time: 7mins
Service product bundle meaning?
Augmented product
Core benefit
Actual product
Extra service
Characteristic of service is meaning ?
Simultaneity
Heterogeneity
Perishability
Intangibility
Degree of labor intensive meaning _____.
Labor cost > Capital cost
Labor cost< Capital cost
Capital cost > Labor cost
Capital cost<Labor cost
Hotel,Airline,Motel, are _________.
Service factory
Mass service
Professional service
Service shop
GUEST meaning
Greet the customer
Understand customer need
Explain features and benefit
Suggest addition item
Thanks
Greet the customer
Understand customer desire
Explain for product
Suggestion selling
Thanks
Greet the customer
Understanding customer pay
Explain for food
Suggestion selling
Thanks
Greet the customer
Understanding customer question
Explain customer need
Suggestion sell
Thanks
3 component of customer service is include consistency, attention detail and (a) .
ဖေါ်ပြထားသော ပုံတွင်ပျောက်နေသောစာသားမှာ (a) ဖြစ်ပါသည်။
What qualities are important to our customers? There are accuracy, Friendless, Timeless, Efficiency, Courtesy and (a) .
Types of customers အမျိုးအစား ၂ မျိုးရှိသည့်အနက် မိမိ၏လုပ်ဖေါ်ကိုင်ဖက်များကို (a) ဟိုခေါ်ပါသည်။
