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WorksheetsSeptember MSV
Total questions: 12
Worksheet time: 7mins
Business (Koky Shop) wants to escalate his account manager,
You will...
Send an email to the AM team
Send an email to your team leader
Send an email to Rodina Salem
Fill the Business request account manager form
The customer wants to cancel this order,
You will...
(choose all correct answers)
Take the action form your side
Send to the hub to take the action
Advise the customer to contact the business to cancel it
Advise the customer that action will be taken
Business (BTM) Exceed his flyers quota for this month and he wants to get more.
You will...
Send to the material validation team to take it with him
Advise him that he can order it from his dashboard
Advise him that he can order it from his dashboard with an extra 1 EGP for each flyer
Take the size and the quantity and send it to the material validation team
Business (Creative store) is bronze, his highest volume in the last 3 months is 750 orders so his flyers quota for two weeks will be.....
525
1050
1000
500
Business (Smart Phones) wants to know his flyers quota for the next two weeks
(his highest volume in last 3 months' volume is 60 orders)
42
50
80
84
Business (Women's Accessories) wants to complain about a damaged order on 21 September (order is delivered on 19 September)
You will....
Raised a ticket for the investigation
Advise him that he exceeded SLA
Raised a ticket to the Hub to the concern HUB
Customers can do a product catalog through.......
Sales team
Onboarding team
Add his seller page link to his dashboard
His business dashboard
The consignee will receive an SMS through his phone with a WhatsApp link to confirm the date and the address of the delivery order when the order status is........
Out for delivery
Assigned rout
In transit
Received at Warehouse
The consignee wants to return this order
You will.....
(Choose all correct answers)
Create a CRP for him
Give him the Seller Number
Give him the Seller facebook page like
Send to the seller to create a CRP
If your colleauge presents an idea to your team and you have to evaluate it to take the decision, you have to evaluate him and his idea.
True
False
You should share your feedback only when you were asked about it.
True
False
We think of simplifying processes and inventing new ways to create......
Speed
Impact
Harmony
Ownership
