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Nghiệp vụ lễ tân - Chapter 3 (Part 2/2)

Total questions: 28

Worksheet time: 14mins

Name
Class
Date
1.
Which of the following refers to a type of room rates for businesspeople with sporadic patterns of travel?
a)
Corporate rates
b)
Commercial rates
c)
Rack rates
d)
Package rates
2.
Which of the following status refers to a checked-out room which has not been released for occupancy?
a)
Available
b)
On change
c)
Stayover
d)
Out of order
3.

A hotel with $5,015,246 of operating expenses, a desired return on investment of 1,700,000 and additional income of $200,000 from other sources, with projected room sales of 50,000 room-nights. At what price is the hotel's room rate set?

a)

$130

b)

$140

c)

$150

d)

$160

4.
The highest room rate charged by a hotel, given to a guest who does not fall into any particular category, such as a walk-in who requests a room for the night, refers to…
a)
Corporate rates
b)
Commercial rates
c)
Rack rates
d)
Package rates
5.
Which is NOT used as a term to indicate room availability?
a)
Occupied
b)
Dirty or on change
c)
Out of order
d)
Busy
6.

Which type of room rate is set at 0 and can be used when a hotel is offering someone a free stay?

a)

family rate

b)

free rate

c)

complimentary rate

d)

military and educational rate

7.
Where are all transactions between the hotel and the guests and all single guest information recorded?
a)
in a guest folio
b)
in a guest safe
c)
in a guest folder
d)
in a guest package
8.
When the housekeeping status of a room indicates "STAYOVER," this means…
a)
guest or guests are already occupying a room
b)
guest will not be checking out on the current day.
c)
a room with a mechanical malfunction.
d)
the room is ready to be occupied.
9.
A software application to manage the operations of hospitality accommodations and commercial residential rental properties refers to…
a)
property management system
b)
payment management schedule
c)
performance management shifts
d)
point of maximum sales
10.

Which of the following should be a piece of advice for Front Desk Clerks?

a)

Always ask guests to purchase additional services

b)

Push guests to spend as much as they could

c)

Always try to help guests solve their problems

d)

Offer the rack rate to guests to maximize sales

11.
Which of the following is NOT usually the Front Desk Clerk's responsibility?
a)
Handing out the right key to the right room
b)
Confirming the room number on the key or the check-in packet
c)
Leading the guests to their assigned room
d)
Demonstrating the use of an electronic key
12.

Which of the following can produce advance registration forms for guests?

a)

a PMS

b)

a self-check in kiosk

c)

a point of sale counter

d)

a concierge service

13.

What does "stayover" indicate about room status?

a)

the room is ready to be occupied

b)

the room is not available for occupancy

c)

guests staying past expected check-out

d)

guests are already occupying a room

14.

What is the term for the room rate that includes meals—usually breakfast and the evening meal—as well as the room rental?

a)

The American plan

b)

The modified American plan

c)

The European plan

d)

The Bermuda plan

15.

Fill in the blank:


A hotel with $5,025,654 of operating expenses, a desired return on investment of $2,000,000, and additional income of $200,000 from other sources (food and beverage, rentals, telephone), with projected room sales of 65,516 room-nights, would set its room rate at …...

a)

$102

b)

$103

c)

$104

d)

$105

16.
If the guest is assigned a room that does not meet his or her personal requirements, what should the front desk clerk do?
a)
Respond with a list of available options
b)
Refer guest to a another hotel
c)
Assign another room
d)
Offer room rate discount
17.
A 250 room hotel has 175 rooms occupied on the night of September 23, with 50 room checkouts scheduled for the morning of September 24. How many rooms are available for sale on September 24?
a)
50 rooms
b)
75 rooms
c)
100 rooms
d)
125 rooms
18.

What should a front desk clerk do to maximize room rates when selling rooms to guests?

a)

Judge a guest by his/her appearance

b)

Always start with the lowest rate first

c)

Present more than one option

d)

Stick to the rack rate

19.

Which of the following is NOT advisable when a Front Desk Clerk assign room keys to guests?

a)

Give the right key to the right room.

b)

Place room information inside a key holder (pocket)

c)

Show how to use an electronic key

d)

Announce room number and show room location

20.

Which of the following term refers to an account where all charges and payment of a single guest are recorded during his/her stay?

a)

Guest Folio

b)

Guest Ledger

c)

Guest Debit

d)

Guest Credit

21.

"The room is not available for occupancy because of a mechanical malfunction."

Which of the following housekeeping status suits this definition?

a)

Occupied

b)

On change

c)

Stayover

d)

Out of order

22.
What is the room rates for business people that represent a company and have infrequent or sporadic patterns of travel?
a)
Rack rate
b)
Commercial rates
c)
Group rates
d)
Corporate rates
23.

Which of the following is NOT a determinant of hotel room rates?

a)

Seasonality

b)

Market competition

c)

Hotel location

d)

FO manager

24.
The front desk clerk should present a range of room rates in a manner that reflects the positive features of the product. TRUE or FALSE?
a)
true
b)
false
25.

Which of the following type of room key is most costly when replaced?

a)

Hard key

b)

Electronic key card

c)

Digital room key

d)

Magnetic strip card

26.
Which of the following department works most closely and directly with the front desk to update on room status?
a)
Recreation
b)
Housekeeping
c)
Security and Safety
d)
Food and Beverage
27.
Which of the following is NOT among the departments that must maintain communication with front office to update on room status?
a)
Housekeeping
b)
Maintenance
c)
Reservation staffs
d)
Security and Safety
28.
A central reservation system is NOT used for which of the following function?
a)
Processing bookings
b)
Filing room charges
c)
Recording accounts payable
d)
Blocking rooms

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