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WorksheetsUnit 1 Troubleshooting Methodology and Hardware Basics
Total questions: 80
Worksheet time: 40mins
When a computer breaks down, what could be the cause?
Hardware
Software
Both hardware and software
Neither hardware nor software
Which of the following is the first step in troubleshooting?
Research
Identify the problem
Establish a theory
Establish an action plan
Which of the following should NOT be done during the troubleshooting process?
If the problem is a large one, break it down into smaller problems
If the problems are small ones, combine them into one larger problem
Duplicate/replicate the problem, if possible
Question users about what seemed to happen
Which of the following can be used to determine a solution to problems?
Internet forums
Previous tickets
Private knowledge bases
Internet forums, previous tickets, and private knowledge bases.
When testing solutions you should ______.
Test multiple solutions at once
Test all solutions at once
Test one solution at a time
Test solutions in pairs
Once the solution is implemented, users are good to continue working.
True
False, functionality must be verified (technology is working)
False, users must be reprimanded for causing the problem
False, once a computer has problems, it can't be used again
What is the final step in the troubleshooting methodology?
Document the solution
Divide and conquer
Implement the solution
Reprimand the user
Which of the following does NOT need to be inspected if the computer fails to turn on?
The power supply
The outlet
Tracks on the motherboard
None of these answers is the correct answer.
Which is not a step of the troubleshooting methodology?
Attempt to fix multiple problems at the same time
Implement the solutions or scalate as necessary
Establish a theory of probable cause
Establish a plan of action to resolve the problem and identify potential effects
Which is not a part of the Identify the Problem step?
Gather information
Question users
Identify symptoms
Considering multiple theories of solutions
Which registered jack is commonly known as the ethernet port?
RJ-11
RJ-18
RJ-32
RJ-45
A modem expansion card can have ______ telephone ports on it.
two
three
six
eight
The term ______ is used to refer to high-speed cable and DSL Internet connectivity.
Router
Modem
ONT
Cable box
Which registered jack is commonly known as the telephone jack?
RJ-11
RJ-18
RJ-32
RJ-45
______ uses short-wavelength UHF radio waves ranging from 2.402 GHz to 2.48 GHz.
NFC
Bluetooth
WiFi
NFC, Bluetooth, and WiFi
Which USB can have speeds up to, but not exceeding, 5 Gbps?
USB 2.0
USB 3.0
USB 3.1
USB 4.0
Which of the following was created by Apple as a direct competitor to USB?
AppleBits
Lightningbolt
FireWire
MacBUS
Thunderbolt 3 can reach speeds up to ______.
10 Gbps
20 Gbps
40 Gbps
80 Gbps
Which of the following can be used to connect a monitor to a computer?
VGA
HDMI
DVI
VGA, HDMI, and DVI
How can a peripheral device be connected to a computer?
USB
Bluetooth
Phone connector
USB, Bluetooth, and phone connector
Which peripheral device is used to print documents or pdfs?
Scanner
Printer
Copier
Camera
Which peripheral device is used to input keystrokes?
Printer
Mouse
Keyboard
Camera
Which peripheral device is used to output audio?
Keyboard
External hard drive
Speakers
Mouse
Which peripheral device is used to capture video?
Monitor
Mouse
Camera
External hard drive
What is the name given to a device that is "ready to go" without needed the user to install additional software?
Good-2-go
Plug-and-play
NID (No Install Device)
None of these answers is the correct answer.
Which is not an example of a peripheral device?
Monitor
Camera
Motherboard
Keyboard
Which is an example of a peripheral device?
External Hard Drive
Solid-state Hard Drive (SSD)
Hard Disk Drive (HDD)
None of these answers is the correct answer
Which peripheral device is used to select items?
Scanner
External hard drive
Mouse
Printer
Which peripheral device installation does not require a network connection?
IP Connection
Plug-and-play
Web-based configuration
None of these answers is the correct answer
Which internal component is connected to every other internal component?
CPU
Motherboard
RAM
GPU
What firmware is installed on most modern systems?
BIOS
UEFI
ROM
PSU
DDR4 RAM is most commonly used in ______.
Laptops
Cameras
Desktops
Smartphones
What is another name for processor?
RAM
PSU
GPU
CPU
A ______ uses solid disks of magnetic material turning at high speeds to store and retrieve programs.
Hard drive disk
Solid-state drive
Flash drive
Hard drive disk, solid-state drive, and flash drive
A computer needs a dedicated GPU to display images.
True
False
Which of the following components is needed to connect to the Internet?
PSR
NIC
NFC
BIOS
The ______ architecture is used in the integration of System-on-Chip (SoC) devices such as smartphones, microcomputers, embedded devices, and even servers.
BIOS
FRQ
ARM
AMD
Which of the following OS is incapable of processing 32-bit applications?
Windows 10
Windows 8
MacOS Catalina
MacOS Tiger
Which of the following is capable of providing the highest Internet speeds?
Fiber optics
DSL
Cable
Wireless
Which of the following provides the best availability?
Fiber optic
DSL
Cable
Wireless
Which capables work by having light travel down the cable and bounce off the walls of the cable repeatedly?
Fiber optics
DSL
Cable
None of these answers is the correct answer
What does DSL stand for?
Digital Support Line
Download Slowly Line
Digital Subscriber Line
Download Sequential Line
Which of the following is lower bandwidth and comes over the phone line?
Fiber optics
DSL
Cable
Wireless
Which of the following is typically the best option (in terms of speed) in rural areas?
Fiber optics
DSL
Cable
Wireless
Which of the following is an option for wireless internet?
RF
Satellite
Cellular
RF, satellite, and cellular
Which of the following is a reason to choose wireless internet?
High stability
High bandwidth
High mobility
High stability, high bandwidth, and high mobility
Which wireless options connects via cell towers?
RF
Satellite
Cellular
None of these answers is the correct answer.
What should a user consider when deciding which internet service type they should pick?
Bandwidth
Throughput
Availability
Bandwidth, throughput, and availability
Which of the following is a form of volatile memory?
HDD
RAM
SSD
HDD, RAM, and SSD
What is persistent storage?
Storing data on disk
Data in a memory cache
Storage that constantly saves
Storage for read-only files
What is nonpersistent storage?
Storing data on disk
Data in a memory cache
Storage that constantly saves
Storage for read-only files
______ use mechanical platters and a moving read/write head to access data.
HDDs
RAM
SSDs
HDDs, RAM, and SSDs
______ store data on instantly-accessible memory chips.
SSDs
HDDs
Optical storage
None of these answers is the correct answer
Which of the following is an example of an optical storage device?
CD Rom
Blu-ray
DVD
CD Rom, Blu-ray, and DVD
A ______ is a data storage device that is typically integrated with a USB interface.
Floppy disk
Blu-ray
Flash drive
Floppy disk, Blue-ray, and flash drive
Volatile memory is when data is lost when turned off or power is lost.
True
False
Non-volatile memory is when data is lost when turned off or power is lost.
True
False
Which of the following is a form of non-volatile memory?
Optical Disk
Flash Drive
SSD
Optical Disk, Flash Drive, and SSD
How can network storage be accessed?
LAN
WAN
Both LAN and WAN
Neither LAN or WAN
What does WAN stand for?
Wireless Access Network
Wireless Area Network
Wide Area Network
Wired Access Network
A ______ has fast, high-capacity storage disks for storing files that multiple users can access, with both read and write privileges.
Multi-user computer
File server
Web server
Shared computer
What does NAS stand for?
Newly Attached System
Network-Attached Server
Necessary Access System
New Accessory System
Storage over the Internet is known as ______.
Internet Service Provider
Authentication server
CDMA
Cloud storage
What does LAN stand for?
Livewire Access Network
Local Accessible Network
Live Accessible Network
Local Area Network
What is an example of a server?
Email server
Web server
Authentication Server
Email, Web, or Authentication Server
Which of the following separates mobile devices from their non-mobile counterparts?
Size
Interface
OS
Size, Interface, and OS
What is a mobile phone with texting and a built-in camera known as?
Cool
Outdated
Smart
Obvious
Which device can "bridge the gap" between mobile phones and laptops?
Smartwatch
Tablet
E-reader
Car
What is the difference between a laptop and a desktop?
OS
Mobility
CPU
Language
Which device is designed for the most functionality and speciality?
Laptop
Desktop
Workstation
Tablet
Which of the following makes gaming consoles similar to computers?
Hardware
Software
Both hardware and software
Gaming consoles aren't similar to computers
What is an example of a tablet?
Microsoft Surface
Apple iPad
Amazon Fire
Microsoft Surface, Apple iPad, or Amazon Fire
What is an example of a smartphone?
Samsung Galaxy
Lenovo ideapad
Apple iMac
Dell XPS 15
What does IoT stand for?
Intent of Things
Internet old Technologies
Interest of Technology
Internet of Things
What is the IoT?
The interest of, or approach to, learning how older technologies where used and how they have advanced or been replaced
The network of physical objects that are embedded with software/sensors for the purpose of connecting and exchanging data over the Internet
The intention or purpose of items within the cyber community
None of these answers is the correct answer
Which of the following is an example of a IoT device?
Smart thermostat
Smart fridge
Smart microwave
Smart thermostat, Smart fridge, or Smart microwave
Which of the following is an advantage to having an IP camera instead of CCTV?
Malicious users can hijack it
Owners can access it remotely
Internet outage restricts functionality
None of these answers is the correct answer
What is the term given to cars that have the ability to connect to the Internet?
Smart cars
Intelligent cars
Telsas
Hovercrafts
Which of the following can be an IoT device?
Streaming media devices
Insulin pump
Asthma monitoring system
Streaming media devices, insulin pump, or asthma monitoring system
Which of the following can be an IoT device?
Paperback book
Thermostat
Bluetooth mouse
Wooden coffee table
