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WorksheetsOffice Procedures City and Guilds Pt 2
Total questions: 39
Worksheet time: 20mins
Identify four pre-printed headings on a Memo.
To Whom It Concern, From, Date, Subject
To, From Whom It Concern, Date, Topic
To, From, Date, Subject
To, From, Date, Topic
Select three things that should be done when dealing with difficult customers.
Tune the person out
Speak softly
Remain calm
Assess their needs
Fuss and fight
When leaving a message
You do not have to leave your name
State your name and reason for calling.
State your name and contact only
State your name and reason for calling, contact information and identify the urgency.
Takes meeting minutes, creates agenda and itineraries.
Receptionist
Mailroom Clerk
Stock Control Clerk
Secretary
Responsible for greeting clients and answering the telephone
Receptionist
Mailroom Clerk
Stock Control Clerk
Secretary
Organizes and sorts incoming and outgoing correspondence.
Receptionist
Mailroom Clerk
Stock Control Clerk
Secretary
Select three written ways of passing on to several people information obtained in a letter.
Telephone call
Notice
Circular
Web Call
This is used to mark the postage on an envelope
Weighing machine
Time Stamp
Franking Machine
Collator
Identify three reasons discounts may be given
To avoid deterioration of products
To make space for new stock
To encourage prompt payment
To keep products in stock longer
is an example of a...
What does the CC meaning?
Computer Copy
Insert other recipients email addresses you are sending copies of the message
Copy Carbon
What does the CC meaning?
Computer Copy
Insert other recipients email addresses you are sending copies of the message
Copy Carbon
The office is a place in which
business affairs are carried out.
information is driven.
functions are varied.
All of the above.
Office Procedure
steps to follow
Instructions
clearly defined common practices that should be followed in an office.
What is office procedures
A set of standards of how schools are operated.
A set of standards and rules guiding the operations of an office or small business.
Standards of how things are operated.
What is information?
Information is the way we think.
Information is ideas that come from customers.
Information is meaningful facts.
Information is random, unorganized words.
This consist of the board of directors that are responsible for long term goals
Supervisory management
Executive management
Middle management
Answers to the executive management
Supervisory management
Executive management
Middle management
Before making a phone call you should? Select 2.
Check the time zones
Figure out what you would like to know during the call.
Write down questions you would like to ask.
What is this?
a fire extinguisher
a fire fighter
a fire hazard
Resume should be longer than 2 pages
True
False
Resume should be longer than 2 pages
True
False
You should use formal language, good fonts and correct margins in your resume
True
False
The best resume is usually...............
one page in length
Two or three pages in length
hand written
use cartoon picture
What is the purpose of a cover letter?
To make you stand out compared to those that did not write a cover letter.
To introduce yourself to the hiring manager at the job you are applying for and to support your resume.
To impress the hiring manager with your advanced writing skills.
Because it is a requirement to write a cover letter when you submit a job application.
When do you need a résumé?
To create a professional email account
To receive unemployment benefits
To get into college
To get a job interview
Which of the following statements about your résumé is true?
It is an advertisement for you.
B) The appearance is not as important as what is in it.
Give as much detail as you can.
You will not need to put a lot of thought into writing it
Which of the following should be included on all résumés?
Social Security Number
Job Objective
Personal Information
References
Which of the following should you keep in mind while writing your objective?
What kind of salary do I want?
What is my career goal?
What kind of training to I want to receive?
What experience have I had?
What should you do when you are talking about past work experiences?
Explain why you left a job
Make note of your previous salary
Explain the duties you performed at previous jobs
Provide the phone number of previous employers
21) When should a cover letter be included with your résumé?
A) Always
B) Only for an electronic version
C) Sometimes, depending on the situation
D) Always for a print version, not for an electronic
Always
Only for an electronic version
Sometimes, depending on the situation
Always for a print version, not for an electronic
Which of the following is true about cover letters?
You can send a generic cover letter.
You should always ask for an interview in the cover letter.
You should not address the cover letter to a specific person.
You should thank the reader for giving you an interview even though it hasn’t actually happened yet.
Employers will check résumés for accuracy.
True
False
You should include your age and marital status on your résumé.
True
False
Julie Henderson
123 Main Street
Lenexa, KS 66222
is an example of what part of the business letter?
Heading
Signature Line
Recipients Address
Body
is an example of a...
is an example of a...
What does the CC meaning?
Computer Copy
Insert other recipients email addresses you are sending copies of the message
Copy Carbon
The sender's first and last name is written here. It is called the ____________.
heading
body
greeting
signature
