Font size
WorksheetsLazada PH Quiz
Total questions: 40
Worksheet time: 2hrs 58mins
If the seller wants to sign up as a corporate seller, what are the documents they need to submit?
Certificate of Registration or BIR 2303
SEC Permit or DTI Permit
Business Permit
Valid Bank Account
Driver’s license
If the seller wants to sign up as an individual seller, what are the documents they need to submit?
Valid Bank Account
DTI Permit
Business Permit or Mayor’s Permit
1 Valid Government ID
BIR 2303
Arrange the following sign-up stages in chronological order (1-4):
.1 Update your bank account information
.2 Manage Address Book
.3 Upload your SKUs
.4 Register Online
1, 4, 2, 3
4, 2, 3, 1
1, 2, 3, 4
4, 3, 2, 1
Give 2 example of items that can be packed using Lazada pouch:
Fabrics
Cords
Fragile Items
Arrange the following process in preparing and fulfilling an order in chronological order (1-4):
.1 Pick the item in your warehouse
.2 Pack the item (include the sales invoice) and print the shipping label
.3 Print the picklist
.4 Set or validate the order to Ready to Ship (RTS)
1, 2, 3, 4
4, 2, 1, 3
3, 1, 2, 4
Sellers under LEX pickup will only be included in the plan if they validated their orders to ready to ship before 2:00 AM today.
True
False
All orders undergo verification before they appear in the seller center. But, if the seller still wants to further verify the order with the customer, they may do so by using the buyer verification tool and reply to order feature
True
False
If the seller is complaining about the pickup personnel (i.e. rude), what are the information that you need to ask to the seller in order for us to escalate the issue? (multiple answer)
Get full information from the seller. Ask what exactly happen
Ask for proof to support the complain if possible
Get the pickup personnel name and plate number if possible
None of the above
LBC Drop-off are available on: (multiple answer)
Cagayan De Oro
Albay
Ilo-Ilo City
Bacolod
All pending orders that are not validated to RTS within _______ after order creation will be canceled.
3 working days
3 calendar days
5 working days
5 calendar days
What are the 2 types of sellers selling on Lazada? (multiple answers)
Corporate Seller
Fulfillment by Lazada
Microseller
Dropshipping
A statement status in Account Statement where the seller can view the current/previous week which has not been paid out.
Open
Paid
Payout Initiated
Pending
A tab under Finance> Account Statements where the seller can view the detailed breakdown of all transactions.
Transaction Overview
Order Overview
Account Statement
Payout Initiated
A transaction type that is posted as credit for the unit price of all delivered or sold items. It's triggered automatically when an order item status moved to 'delivered'.
Reversal Item Price
Shipping Fee (Paid By Customer)
Item Price Credit
Payment Fee
A transaction type that covers the cost of payment processing and is being computed from the Item Price (minus any seller promotional charges like Vouchers and Flexi Combo) plus the Shipping Fee paid by the Customer
Reversal Item Price
Shipping Fee (Paid By Customer)
Payment Fee
Item Price Credit
A customer returned an item directly to the seller because he receives a wrong color, the seller accepted the return and processed the refund of the customer. The seller wants to file the item for claims as incorrect item inside the packaging.
Invalid
Valid
How long can a seller file a claim for failed delivery?
Within 46 - 75 days from its “TTS/shipped” date
Within 45 - 75 days from its “TTS/shipped” date
Within 26 – 55 days from its “returned” date
Reasons we reject the seller's claim for the item not yet returned? (multiple answer)
Item is returned to seller (TMS status is domestic_shipper_received
Beyond filing period
Still within our agreed return SLA (45 or 25)
Tagged as “Lost”
The seller needs to file for claims for items tagged "lost".
True
False
A failed delivery order was tagged as Lost for more than 5 days and is not yet in his statement of account. How will we assist the seller?
Inform the seller to file a claim.
Transfer the chat to PSC_GICF_Claims
Create a child case and transfer it to PSC_Malasakit
Debit type. When an order is delivered, Lazada credits the shipping fee paid by customer to seller. For Returned, this fees is reversed
Reversal shipping Fee (Paid by Customer)
Adjustments Payment Fee
Reversal Item Price
This is the delivery charges voucher given by Lazada.
Shipping fee voucher (by Lazada)
Auto. Shipping fee subsidy (by Lazada)
Shipping Fee (Paid By Customer)
SELLERS WHO WILL NOT BE ABLE TO RECEIVE PAYOUTS ARE:
Sellers who have no delivered transactions
Sellers who have correct bank details
Sellers with negative balances
1.Sellers who have fraud issue
HOW CAN WE ESCALATE THE DELAYED PAYMENT FOR APPROVED CLAIMS? For PSC General
Create a case and transfer it to PSC_Malasakit_Claims
Create a case and transfer it to PSC_Malasakit_Order Fulfillment
Create a child case and transfer it to PSC_Malasakit_Claims
All EPOD are being sent to the email address they have in their Seller Center Profile
True
False
The seller needs to _____________ the parcel if there are major damages or if the airwaybill shows another seller.
Accept
Reject
For the SELLER, the elements that make up his end of transaction are the following:
ITEM PRICE
PAYMENT FEE
SHIPPING FEE
COMMISSION
A claim is a dispute the seller can file in case of loss or damage of the items sold by the seller in the Lazada platform.
False
True
_______________________________, in this scenario where the seller receives services from Lazada in exchange of fees paid, the Seller is identified as the payer of income
Payer of income (buyer/withholding agent)
Payee/recipient of income (seller)
Deducted from the income
___________________________________, due to the offsetting nature of seller’s transactions in Lazada (i.e. Lazada fees are being offset against seller sales), EWT in this scenario is paid by Lazada to the seller upon submission of valid BIR Form 2307
Deducted from the income
Payee/recipient of income (seller)
Payer of income (buyer/withholding agent)
Lazmall sellers will need to maintain the following Key Performace except:
Ship on Time >= 90%
Cancellation <= 2%
Seller Rating >= 85%
Return <= 1%
% of non-fulfillment because of seller cancellations or when LAZADA cancels because the seller breaches Shipment SLA. This is measured for the period of the last 4 weeks. Cancellations lead to an unhappy customer experience. Hence, all sellers are measured on the metric – Seller Fault Cancellation Rate.
RETURN RATE <=1%
CANCELLATION <=2%
SOT >= 90%
ACTIVE SELLER (>1 ITEM SOLD)
How will you be assisting a seller that has a follow-up with their Missed Pick Up if their FM is LEX?
Create a child case and transfer it to PSC_Transport
Transfer the chat to PSC_Chat_LEX_CS
Educate the seller to wait for the courier within the day
How will sellers be off-boarded from Lazmall?
If they fail for 3 consecutive months to hit the metrics.
If they ask for it.
If the seller is inactive for a month.
Ho long can a seller file a claim for the reason "Item received from 3PL"
Within 30 days from the receipt of the item
Within 7 days from the receipt of the item
Within 3 days from the receipt of the item
If a seller chats in due to a missed Pick Up of his LEX parcel, how are we going to assist them?
Transfer the case to PSC_LEX.
Create a child case, provide the required information and transfer it to PSC_Transport skill group. Submit your Parent Case as On-hold
Transfer the chat to PSC_LEX.
If a seller is asking what time will the LEX arrive for the pick up today, how are we going to assist the seller?
Educate the seller of the Pick-UP ETA indicated in the Pick Up Plan checker.
Transfer the chat to PSC_LEX
Transfer the case to PSC_LEX
Your seller is claiming that they have not received the returned item that had been tagged in the seller center, what will be your next step?
Create a case and transfer the case to PSC_Malasakit
Transfer the chat to PSC_CLAIMS so that the seller will be provided the steps in filing a claim.
Transfer the chat to PSC_CLAIMS so that the seller will be provided the EPOD.
If a seller is asking for an update for a claim that he had processed last week, how will you assist the seller?
Educate the seller that we will be escalating to our support group.
Create a parent case and transfer the child case to the PSC_CLAIMS team. Put the parent case on hold.
Transfer the chat over to the PSC_CLAIMS team for better assistance.
What is your trainer's full name?
(a)
