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WorksheetsGuessing Game
Total questions: 15
Worksheet time: 9mins
What does the abbreviation IOU stand for?
(a)
ACL stands for?
(a)
When a customer purchases an item from Kogan.com, do they automatically have rights and guarantees under Australian Consumer Law?
Who is responsible for Marketplace Listings?
Kogan.com
The Marketplace Seller
Which section of a product listing states the dimensions?
Category and Product Images Page
Description Tab
Specifications Tab
How would customers be refunded if they’ve used points to make a purchase?
Cash Refund
Account Credit
What can our customers get if they return a product under our Change of Mind Policy (if eligible)?
Refund
Account Credit
Alternative Replacement
Why would a customer not be able to return a pack of face masks?
(a)
Give 1 example to look for an answer for pre-purchase enquiry?
(a)
Which button automatically assigns you 10 new tickets?
(a)
From which sidebar can you view the guides, canned responses, user tickets, and SAP Data?
Left
Middle
Right
Should we ever submit a ticket as ‘Solved’?
YES
MAYBE
NO
IQR stand for?
(a)
LER is defined as?
(a)
