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WorksheetsMid-term test on B C
Total questions: 153
Worksheet time: 1hrs 19mins
How are you feeling today?
Ok lah
I feel fine!
I don’t know man
It is what it is
What is your understanding on business correspondences?
Communication in the business context
Communication between peers in the office
Interaction between people
Connection between people in and out of the office
A (a) is a document that is sent within an organization with the purposes of SWIFT and QUICK communication.
A structured document that was used as the main form of communication years ago. It is formal and sent to external companies for various reasons such as: request for something, informing another company and is usually printed.
Letter
Memorandum
Minutes
In your opinion, what is the benefit of having GOOD telephone skills and etiquette when dealing with customers?
Is a cover letter necessary in your application for jobs?
Yes
No
It depends
What is a cover letter?
What should you do after getting the call to attend an interview?
Panic!
Mother call the restaurant! I got the job!
write down the time and place of the interview
Start practicing right away!
There is only ONE right CV/Resume format!
That is absolutely correct!
Everyone should have only ONE template for a CV/Resume
There is NO ONE correct CV/Resume bah.
Wait… CV is Resume kah?
Why is smiling a recommended thing to do during attending an interview?
It shows professionalism and confidence
It shows confidence and uniqueness
Smiling makes you comfortable in the long run
Smiling is charity
Thank you for you enquiry of 14 May (1) (a) our fitness equipment.
I can (a) that only the highest-quality materials are used in all our equipment
What is the right sequence for business offer writing?
salutation - thanking and stating the reference - informing terms and conditions - ending
thanking and stating the reference - informing terms and conditions - salutation - ending
salutation - informing terms and conditions - thanking and stating the reference - ending
thanking and stating the reference -salutation - informing terms and conditions - ending
In a business offer, "Commodity" is...
name of the service you want to buy
name of the products you want to buy
name of the items you want to buy
all are correct
the number of the products that you want to buy is written in "............"
Commodity
Quantity
Price
a detailed description of how the product is made or should be made in an offer
Booklet
Booklet
Specification
Pricelist
Which part of an offer does this sentence belong to?
"This offer is effective for 30 days from the day of this fax and subjects to our final confirmation"
(a)
The consignment will be delivered by........
air freight
sea freight
cargo ship
plane
The product will be delivered by ..........
air freight
sea freight
train
All the products will be (a) in a export customary standard carton.
We would appreciate (a) by confirmed Letter of Credit in 30 days.
The quoted price (a) delivery at work, packing, and covering.
We will be prepared to (a) you a 2% discount on the total value of your order.
Provided your order is for 20000 pieces or more, we will offer you a 2% discount on the total value of your order.
"Provided" means
(a)
What is the appropriate complimentary close for "Dear sirs,"
(a)
We hope you agree that our prices are (a) for these high-quality products.
What is the English term for "Hối phiếu chuyển đổi kỳ hạn 30 ngày"?
(a)
What is the English term for "Thanh toán theo chứng từ"?
(a)
The prices given in this offer are (a) for a period of thirty days from the date of this fax.
Our term of payment is (thư tín dụng không hủy ngang) 6 weeks after receiving your official order
(a)
Which of the following are NOT examples of formal correspondence?
business letter
fax
text
Informal correspondence's audience usually includes...
bosses
family
coaches
teachers
The tone of your professional correspondence should not be _____; it should be ______.
professional; sloppy
casual; professional
helpful; firm
firm; helpful
In formal correspondence, you should NEVER use _____ person.
first
second
third
third person omniscient
Should you ever have contractions in formal correspondence?
yes
no
Which of the following is an example of a contraction?
can't
your
yet
but
In formal correspondence, about how long should your writing be?
at least one full page
about half a page
less than one page
at least two pages
What is an idiom?
Hint: you should never use it in formal writing!
a phrase like "it's raining cats and dogs"
a compliment to the audience
the contact information you include at the top of the correspondence
a typed message
Which of the following choices is informal?
Select both answers that apply.
Howdy y'all,
Good afternoon Ms. Conley,
Get back to me soon,
John Doe
Thank you for your time,
John Doe
Fill in the blank:
in formal correspondence you include the date and ________ _____.
(a)
This refers to business letters, which are written forms of communication that deal with day-to-day transactions in the workplace.
(a)
This terms refers to the amount of value that the company's good reputation adds to it's overall value.
(a)
It is another term for business correspondence
(a)
We make this kind of letter to tell the buyer about the payment or the remaining balance if the products were not paid in full.
(a)
We write this kind of letter when we are ready to make purchase.
(a)
What is the purpose of an inquiry letter?
To place an order with a seller
To ask about a seller's products
To inform a seller about a problem with a product
To give relevant information about some products
Which information would be included in a complaint letter?
How to address the problem or complaint of the buyer
The amount that a buyer needs to pay a seller
Questions that a buyer has regarding the seller's product
The products that the buyer would like to purchase from a seller
We make this kind of letter when we want to know about the product we want to buy.
Inquiry letter
Quotation letter
Order letter
We make this kind of letter as a response to an inquiry letter. This means that we should provide the information that was asked from the inquiry letter.
Complaint letter
Order letter
Quotation letter
A quotation letter contains the following information Except:
Payment scheme
Product specification
Discounts
Shipment instructions
Business correspondence is only useful for making requests.
True
False
The payment scheme, discounts, and product specifications these contains in quotation letter
True
False
Asking about a seller's product is the purpose of inquiry letter.
True
False
If there is a problem with the products received, a buyer should write a Complaint letter.
True
False
A business correspondence maintains a good relationship.
True
False
Thank you very much for your enquiry of 5November which we received today. We often receive enquiries from large stores and always welcome them, particularly at this time of the year when we know that you will be buying in stock for Christmas.
The opening of a letter above is too long. Which part should you put away?
We often receive enquiries from large stores and always welcome them
you will be buying in stock for Christmas.
We often receive enquiries from large stores
Thank you very much for your enquiry of 5November which we received today
We enclose our winter ___________, and a price list giving details of CIF London prices, discounts and delivery dates.
cateloge
catalogeu
cataloge
catalogue
Thank you for your enquiry dated 8 JuIy in which you asked us about our range of cosmetics. As you probably know from our advertising, we appeal to a wide age group
from the teenage market ......
The example of statement above is ....
closing
first paragraph
final Paragraph
middle paragraph
I hope I have covered aII the questions you asked, but please contact me if there are any other details you require.
first paragraph
final paragraph
introduction
middle paragraph
Which from the examples below shows formal language...
you'll get your money back
prices have gone through the roof
you are probably aware
you've probably guessed
Why should "simplicity" be used in making a business correspondence?
it is difficult to understand
it is too long
it is simpler and easy to understand
it is too short
I apologise for not settling the account sooner but due to the unfortunate death of Mr Noel, our Accountant, there have been ______________ in settling all of our outstanding balances.
deleys
dellays
delays
deilays
What is the point in using appropriate style in creating a business correspondence?
too long of opening
ignoring heading part
to short of a body paragraph
Use a simple but polite style of language.
What is the best first step before making a business correspondence?
Make sure that everything you write is clear and easy to understand.
Plan before you start writing. Make sure you say every thing you want to say, and in a logical sequence
Accuracy is important.
Check what you have written when you have finished.
What type of the business letter do you write, if you are not satisfied with the product you ordered?
enquiry
offer
order
complaint
miscellaneous correspondence
What type of the business letter do you write, if you want to buy the product?
enquiry
offer
order
complaint
miscellaneous correspondence
What type of the business letter do you write, if you answer all the customer's questions?
enquiry
first letter (offer)
order
complaint
reply to an enquiry
Which part of the business letter is it?
letterhead
address
salutation
complimentary close
signature
What is business correspondence?
the exchange of information in a written format for the process of business activities.
The flow of information between employees, departments, branches, and units of the same company.
is a written form of communication between two parties.
The communication between the two organizations or between the organization and a client comes under external correspondence
It is made up of one or more paragraphs in which the main idea of the letter is relayed.
salutation
letterhead
body
paragraph
The person or organization from which the letter originates.
reference
sender
header
Attention line
The MOST appropriate salutation to use for a business letter is.
Hi Bob
Dear Sandra
Dear Mr.Jakes
TO Mr Jakes
At the end of her letter Mrs. Jones typed Yours faithfully. The statement "Yours faithfully" is called:
salutation
signature
complimentary close
designation
The name circled in red is called the_______
salutation
signature
complimentary close
designation
What is the difference between fully blocked and semi-blocked?
Fully blocked means the date is on the right whereas with semi blocked all its components are on the left
Fully blocked means all its components are on the left whereas with semi blocked the date is on the right
The part of the business letter where the message of the letter is written is called the?
heading
body
greeting
closing
The sender's first and last name is written here. It is called the ____________.
heading
body
greeting
signature
A formal goodbye is written in this section of the letter. It is called the________________.
greeting
inside address
heading
closing
The inside address contains the ____________ information.
sender's
recipient's
business
church
In the first paragraph of the formal thank you letter you must write the following:
Thank you for…………………… (Give the reason why you are thanking the person)
-The date and place the event was held is not needed.
Thank you for…………………… (Give the reason why you are thanking the person)
-Give the date and place the event was held.
Thank you and congratulations for…………………… (Give the reason why you are thanking the person)
-Give the date and place the event was held.
Thank you for…………………… (Give the reason why the person is thanking you)
-Give the date and place the event was held.
In the second paragraph of the formal thank you letter you must:
Give three reasons why you disliked what the person did.
Or
Give three reasons expressing your dislike of the occasion.
Give three reasons why you are complaining.
Or
Give three ways that the disservice can be fixed..
Give three reasons why the person deserves the honor.
Or
Give three reasons expressing why the person deserves the award.
Give three reasons why you appreciated what the person did.
Or
Give three reasons expressing the importance of the occasion.
A letter of congratulation is:
a correspondence in which someone expresses congratulations to another person.
a correspondence in which someone expresses appreciation to another person.
a correspondence in which someone expresses dislike to another person.
a correspondence in which someone expresses a complaint to another person.
In the third paragraph of the letter of congratulations, the sender must:
say congratulations again.
say congratulations and express well wishes.
say congratulations and state one more reason.
say congratulations and the end.
Which of the following is the correct format for the inside address?
Mr. John Doe
Manager
Cable Essentials
P.O. Box N6789
Nassau, Bahamas
Mr. John Doe
Cable Essentials
P.O. Box N6789
Nassau, Bahamas
Mr. John Doe
Manager
P.O. Box N6789
Nassau, Bahamas
Mr. John Doe
Cable Essentials
Nassau, Bahamas
P.O. Box N6789
Which of the following is the correct greeting/salutation for a customer named John Doe?
Dear Mr. John,
Dear Mr. John:
Dear Mr. Doe:
Dear Mr. Doe;
Which of the following is the correct closing?
Your friend,
Yours, truly
Sincerely:
Sincerely,
The main part (message) of a letter is called the:
Body
Salutation
Paragraphs
Letter
The part of a letter that greets the person you are writing to is called:
Solution
Opener
Greeting
Salutation
The greeting in a letter, such Dear Mrs. Smith, is called the:
Letterhead
Body
Salutation
Signature
After the closing comes the ________ in a business letter.
date
signature
heading
none of these
The heading in a business letter includes--
the address the letter is being sent to and the date
the address of the person sending the letter and the date
the address of both the recipient and sender and the date
none of the above
What part is the complimentary close?
Sincerely yours
Enclosures
123 Baker Street
Dear Ms. Smith
The date line should be formatted as:
Dec. 15, 2018
12/15/18
December 18, 2018
18 December 2018
What do you usually write as salutation if you don't know who will be receiving your letter?
Dear Mr./Ms./Mrs.
Dear Mister
Dear Sir/Madam
Dear Miss
What does the first paragraph of a business letter explain?
It explains what the receiver has to do.
It explains the reason for writing.
It explains the sender's feeling.
It explains how grateful the sender is.
A letter requesting information from a company called Collins
Dear Collins Company:
Request for Information
(no greeting and no heading)
A letter to someone you know very well, Alex Metz
Dear Alex:
Hi Alex,
To Alex:
Dear Mr. Alex:
A letter to a new customer, Sam Smith
Dear Customer:
Dear Sir or Madam:
Dear Mr. Smith:
Dear Mr. Sam:
An e-mail to the Fetter Pen Company requesting information
(no greeting)
To Whom It May Concern
Dear Fetter Pen Company
Hi there,
An email to answer an information request from a new customer named Hillary Kennedy
Hillary,
Dear Ms. Kennedy:
Hi Ms. Kennedy:
Dear Hillary;
A letter of complaint to a bookstore called Traditions
Dear Traditions Bookstore:
Dear Tradition Manager:
Dear Mr. Manager;
(no greeting)
A letter to all your local sales representatives
To Whom It May Concern
Dear Sales Representatives:
SALES REPRESENTATIVES
Dear All:
An e-mail to Ron McDonald, the president of a company where you would like to work
Dear Ron,
Ron:
Dear Mr. McDonald:
(no greeting)
In a letter, you do not need a closing above your signature and name.
True
False
Possible
These are possible in a formal letter closing, except:
Regards,
Yours truly,
Very truly yours,
Sincerely yours,
Which one is the focus of providing an information letter?
I am applying for the position of administrative assistant.
I need a job.
The promotional materials you inquired about will be ready on Friday.
We are sending you, under separate cover, a distribution agreement.
Which one is the action of a cover letter?
I saw your advertisement for an administrative assistant in the November 14 International Herald Tribune.
I have the skills required. I am familiar with word processing programs.
Part of our expanding product line is a mobile phone that takes and sends photos over the phone lines.
I will call you on Tuesday morning to discuss the position
Which one is not the opening of requesting information letter?
We have learned from our supplier, Marcus Auto Parts, Inc., that you are producing a new car radio.
I read the announcement in the March 17 Boston Daily News about your new digital camera
What's new?
In the September issue of Business Travel Express, you announced the opening of your new hotel.
I would like more information about the cellular phone listed ____ your spring catalog
On
At
From
In
“I am _______ to tell you that all reproductions are labeled and cannot be confused with the original Memphis furniture we produced in the 1980s.”
What is the right word for the gap?
Known
Received
Pleased
Inquiry
Which one is the closing of a cover letter?
Looks good, right?
I look forward to working with Net Lives.
I look forward to talking to you next week.
I want to see you soon at the office
Your colleague, Jannie Qin, told me _______ the executive assistant opening
About
From
With
By
We appreciate your order.
We hope to work with you again
The right combination of those sentences is….
We appreciate your order but we hope to work with you again
We appreciate your order and we hope to work with you again
We appreciate your order. Yet, we hope to work with you again
We appreciate your order or we hope to work with you again
1. Fill the gaps with the right preposition:
______ the lronGate.com Web site, I read _____ an opening _____ a receptionist.
In – at – from
On – about – for
In – about – at
From – at – on
I look forward to __________ this position with you
Discussing
Discuss
Discussion
Discussed
If you have any ___________ questions, please do not hesitate to contact me directly
More
Further
Addition
Separate
Which one is the action of requesting service letter?
I look forward to your phone call.
In addition to the meeting rooms, we will reserve five guest room
I would like to confirm the information that we discussed on the phone today
Are you available to meet on Thursday at 3:00?
Which sentence can be clarified the following sentence: “The total is thirty-two dollars ($3.20)”?
Is the total thirty-two dollars ($32.00) or three dollars and twenty cents ($3.20)?
Please send the total thirty-two dollars ($32.00) or three dollars and twenty cents ($3.20)
Will we need the total thirty-two dollars ($32.00) or three dollars and twenty cents ($3.20)?
Please submit the total thirty-two dollars ($32.00) or three dollars and twenty cents ($3.20)
Please e-mail the menu ______________ Wednesday morning
At
For
Of
By
We expect __________________ 700 engineers and exhibitors to attend the conference. We will need one large hall for the welcome speech and fifteen break-out room each with a 50-person capacity
More
Approximately
Confirm
Available
Your catalog does not make any ______ to custom orders. Our customers often want specific colors of fabric and wood. Is it possible to ____________ order these?
Reference – Custom
Possible – Continued
Appreciate – Custom
Reference – Possible
Which one is not the focus of confirming a service letter?
As you outlined in your fax, we can provide six large rooms equipped with microphones and speakers.
As you said on the phone, you will need one room that can be made larger or smaller.
As I know you need many different services for your meeting
As you indicated on the phone, you are expecting between 200 and 300 people for the three-day event
I would like a list ________________ rates for the meeting rooms.
Of
For
At
On
Which one is the closing of confirming an order letter?
If there's any way we can improve our service, please do not hesitate to tell us.
We will ship the items in stock and will ship the back-ordered items no later than May 15.
In our telephone conversation, I offered you a choice between 10- or 20- pound copy paper
We are pleased to confirm your order for the office supplies listed in your letter of May 3
Thank you for your fax and Purchase Order 6453. All of the items are in stock and will be shipped overnight as you _______
Fax
Additional
Requested
Purchased
What is a Salutation?
Reference initials
The inside address
The greeting or opening of a letter.
The space for the sender's signature
A business correspondence refer to formal and professional documents used to communicate information within an organization, or from one organization to another.
True
False
A block style business letter is
Left Justified
Centered
Right Justified
The inside address may include which of the following?
The recipient's company name
Reference initials
The sender's name
The date
The body of a business letter:
Should include details for why the letter is being written.
Should include any background information that supports the message.
Should include a first paragraph stating the reason for the letter.
All of these answers
The front (or face) of an envelope is:
Where the flaps meet to form and seal the envelope
Where the address, return address, and postage is placed
Where only the return address is written
Why is it important to address a business envelope correctly?
It is not important; the post office will find the person for you
The envelope may take a long time to reach the right person if addressed incorrectly
It is only important if you are writing to someone in a company with many departments.
Which of the following are examples of envelope sizes?
Smaller business envelope (6 1/2" x 3")
Executive envelope (8" x 3")
Standard business envelope (9 1/2" x 4")
All of these answers
Which of the following is including in the return address?
Zip code
City
State
All of these answers
A BCC Email means?
Bring Cotton Candy
Block Controlled Citizen
Blind Carbon Copy
When including an attachment in an email you should:
Copy and paste the body of the attachment into the email
Provide several copies of the same attachment to be sure it attached correctly
Request the recipient to respond saying they received the attachment
Inform recipient that a document is attached so they can download or view the file
Which of the following is a professional use for an email?
Corresponding with employees
Sending a chain email (spam)
Sending an email about going out after work
Sending an email complaining about office policies
Both Emails and Professional Letters should include a salutation (or greeting), message body, closing, and signature.
True
False
A letter to someone you know very well, Alex Metz
Dear Alex:
Hi Alex,
To Alex:
Dear Mr. Alex:
A letter to a new customer, Sam Smith
Dear Customer:
Dear Sir or Madam:
Dear Mr. Smith:
Dear Mr. Sam:
An email to answer an information request from a new customer named Hillary Kennedy
Hillary,
Dear Ms. Kennedy:
Hi Ms. Kennedy:
Dear Hillary;
A letter of complaint to a bookstore called Traditions
Dear Traditions Bookstore:
Dear Tradition Manager:
Dear Mr. Manager;
(no greeting)
A letter to all your local sales representatives
To Whom It May Concern
Dear Sales Representatives:
SALES REPRESENTATIVES
Dear All:
In a letter, you do not need a closing above your signature and name.
True
False
Possible
The tone of the formal letter is _______________.
friendly
serious
happy
The signature of the formal letter looks like ______________.
John.
John Brown.
John. Brown
How do you start a letter?
with your address
Dear Mr/s
with your name
Yours faithfully
What is the body of a letter?
with your address
Dear Mr/s
the main point of the letter
Yours faithfully
Is "Hey' an example of a formal letter or not?
yes
Not
maybe
A salutation must include recipient's name?
Yes
No
In formal letter, we put recipient's name and address on top right.
True
False
A formal letter is for the people we have professional relationship with.
True
False
If you don't know the person's name you could write?
Yo!,
Dear Smith,
Dear Madam,
Hi Katie,
..................... sincerely,
Your
My
Yours
Mine
