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WorksheetsThe Hunt 09292022
Total questions: 10
Worksheet time: 11mins
1. What should be the status of the ticket if we are escalating it to L2.
Open
Snoozed
Closed
Resolved
2.True or False: We are no longer including the water filter in our MA-440A (MA-100/Airespa Aroma cartridge) and will not be restocking the part.
True
False
3. Which tool/sheet should we use to log discount approval/anything financially related request.
Skubana&Shopify Tracker> Shopify/Amazon Tab
Skubana&Shopify Tracker> Leads Approval Request
2022 Refund_Return Sheet
Medify Air Purifiers Matrix Sheet
4. What should we do to avoid RTS shipments getting lost? This applies to shipments WE modify ourselves, or with approved RTS.
Request the shipment to be returned to sender.
Tell the customer to refuse the delivery.
Change the delivery address to the nearest/original warehouse the shipment came from
5. Which statements are correct when handling check payments? (Select all that apply)
Create a draft order and provide the quote or invoice to the customer.
Write the draft order # at the back of the check.
Write Medify Air at the back of the check.
Write on the envelope> Send to: Medify Air Accounts Payable
6. Who can process credit card payments over the phone?
L1/Voice
L2
B2B
Supervisor/Lead
7. What is the color of the filter light indicator of the MA-40 unit?
Red
Blue
White
Yellow
8. What does it mean when we see "Rebuy" in the customer's order?
The customer ordered a refurbished unit.
The customer cancelled the order and choose to restore the order.
The customer returned an item but decided to reorder.
The customer added an item AFTER the original order was placed.
9. True or False. We can now ask customer to verify the just the last 4 digits of cc on file, including cc type (Mastercard, Visa, Discover, Amex) IMPORTANT: Do not proactively provide the information. We should ask customer for the details.
True
False
10. When did we start removing the fuel surcharge?
September 8
September 9
September 10
September 11
