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WorksheetsCommunication, Customer Service and Drink Serving
Total questions: 15
Worksheet time: 18mins
What's the very first thing you should do when a customer has been seated in the restaurant?
Serve water and bread
Offer them a menu
Give then a canape
What do you shout at the pass, when a table is ready for their main course?
'Mains away for table ___'
They're ready for their mains now
What do you do with a table's order?
Take it to the pass
Take it to the pass and shout 'cheque on'
Take it to the cash desk
Take it to the pass and shout 'cheque on', then take a copy to the cash desk
What's the purpose of a 'check back'?
Which side do you serve food/drinks from?
Left
Right
What do you do with the dessert cultlery after they've finished their main course?
When we create a first impression of someone, we look at body language/eye contact, language/behaviour and .........?
Dress/personal presentation
just their shoes
Name 2 ways you could create a good first impression in Avenue 141?
When it comes to the 'Communication Equation' what percentage of the message you recieve is 'what you see or feel'?
10%
40%
50%
What is this a defiition of 'It requires the listener to fully concentrate, understand, respond and then remember what is being said'?
Correct Listening
Active Listening
Actually Listening
How can you confirm understanding of what the customer wants?
There are four main types of communication, verbal, nonverbal, written and .....?
A common barrier to communication is ' (a) body language'
Name 2 other barriers to communication in Hospitality
Name 3 important communication skills
