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Worksheets301-302 recap
Total questions: 28
Worksheet time: 16mins
What is verbal communication?
When you speak and people can hear you.
When you communicate via email.
When you communicate using sign language.
None of the above.
What makes a good team?
Doing as you please, making only yourself happy.
Having good communication skills and being willing to help and support others when needed.
Focusing on yourself only and not getting involved in anything.
None of the above.
What are the effects of positive behaviours in the salon?
Happy salon and good working relationships with colleagues
More pay and incentives
More clients
None of the above
What is the effect of negative behaviours in the salon?
Closure of business
Poor atmosphere in the salon and well-being affected.
Loss of income
How can instructions and guidance be passed to team members?
Shouting instructions when with a client to another colleague.
Speaking clearly to a colleague and checking for understanding.
Writing a note.
Sending an email with abbreviations.
What is verbal communication?
When you speak and people can hear you.
When you communicate via email.
When you communicate using sign language.
None of the above.
Following COSHH, therapists must ensure there is adequate ventilation, products have lids on, are labelled correctly, and stored away from heat, damp, and direct sunlight.
True
False
What legislation is responsible for a salon using products with lids on, correctly labelled, and stored away from heat, damp, and direct sunlight?
PPE
Health & Safety at Work Act
COSHH
RIDDOR
What is RIDDOR?
Reporting of Injuries, Diseases and Dangerous Occurrences Regulations
Regulations of Injuries, Diseases and Dangerous Occurrences Act
Reporting of Incidents, Decisions and Dangerous Occurrences Regulations
Reporting of Injuries, Deaths and Dangerous Occurrences Regulations
Why should I report RIDDOR?
Management requirement
I don't need to
Someone else will report it
It is a legal requirement
What is used on small fires, such as waste paper basket, small burning fat/oil (chip pan) fire?
Cream fire extinguisher
Red fire extinguisher
Black fire extinguisher
Fire blanket
What is the likelihood of causing an accident?
A risk
A hazard
What type of waste must be disposed of in a lined bin with a lid on, to minimize the risk of bacteria spreading?
Contaminated waste
Sharps
General waste
Waste chemical product
Which one of the following shows the most likely salon career patterns?
Junior, wigmaker, film director, manager
Receptionist, manager, junior, sales person
Qualified therapist, receptionist, manager
Junior, qualified therapist/stylist, manager
Where can training for the make-up industry be accessed?
Local college
Local library
Health and safety executive
Citizens' advice bureau
Which of the following are services offered in a salon?
Eyelash perming, full head color
Full head color, dressing hair for a wedding
Eyelash perming, dressing hair for a wedding
Make-up application for a bride, dressing hair for a wedding
Which of the following are beauty treatments?
Waxing, perming, eyelash tint, cap h/l
Waxing, tanning, eyelash tint
Waxing, hair cutting, eyelash tint
French plait, tanning, eyelash tint
A risk is
how likely it is that a hazard will stop harm
how likely it is that a hazard will cause harm
removing a hazard
reducing a hazard
Maintaining a clean, safe, and hygienic salon is the responsibility of
all salon staff
employers only
employee only
the salon receptionist
An example of a risk is:
a trailing wire
an open door
an unmanned workstation
an unattended reception
What is one way to avoid a misunderstanding?
send the same verbal and nonverbal message
be specific
ask questions
all of the above
Our facial expressions, tone of voice, movement, appearance, eye contact, gestures, and posture are called _____________________.
verbal communication
nonverbal communication
Which of the following is not a form of nonverbal communication?
Eye contact
Arms crossed
Verbally talking
Nail biting
Which of the following are rules for good listening?
Stop Talking
Put the talker at ease
Remove distractions
All of the above
True or False
Maintaining health and safety is everybody's responsibility?
True
False
What is the primary purpose of using a fire extinguisher in a salon?
To clean the floors
To extinguish small fires
To decorate the salon
To store water
Which of the following is a key component of effective team communication?
Ignoring team members
Listening actively and providing feedback
Talking over others
Keeping information to yourself
What is the best way to ensure safety when handling chemicals in a salon?
Leave them open on the counter
Store them in a cool, dry place with lids tightly closed
Mix them with other substances
Ignore the safety instructions
