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Call Center Interview Questions

Total questions: 31

Worksheet time: 5hrs 10mins

Name
Class
Date
1.

What is your idea about BPO?

4 lines
2.

What is your idea about call center?

4 lines
3.

What are your Strengths and Weaknesses?

4 lines
4.

What do you know about our company?

4 lines
5.

How culturally fit are you?

4 lines
6.

Why did you choose to apply in BPO Company? / Why call center?

4 lines
7.

How much is your expected salary?

4 lines
8.

How ridiculous are you?

4 lines
9.

Why TaskUs/Why do you want to work with our company?

4 lines
10.

Why should we hire you?

4 lines
11.

How long is your travel time?

4 lines
12.

How/Where did you learn about our company?

4 lines
13.

Are you comfortable with night shifts?

4 lines
14.

How do you deal with stress?

4 lines
15.

Are you amenable to work during your rest day if needed?

4 lines
16.

What do I do in my free time?

4 lines
17.

Where do you see yourself in 5 years?

4 lines
18.

Do you have any plan to continue studying or to look for a position in line with your degree?

4 lines
19.

What are your short-term and long-term goals?

4 lines
20.

Are you willing to work during holidays?

4 lines
21.

Our call center is involved in activities that bend many laws, would you still work with us? Pay is huge.

4 lines
22.

What are your future plans?

4 lines
23.

What is your idea of quality customer service?

4 lines
24.

How will you handle a call from an angry customer?

4 lines
25.

How will you adapt to a complex account?

4 lines
26.

Tell me about a challenge or conflict you’ve faced at work, and how you dealt with it.

4 lines
27.

What is the toughest decision you made in the last 6 months?

4 lines
28.

While talking to a customer, what are the procedures you follow?

4 lines
29.

Can you handle multiple calls at the same time?

4 lines
30.

Do you have any questions for us?

4 lines
31.

How to deal with the customer having a language barrier?

4 lines