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WorksheetsTotal quality management 2022
Total questions: 20
Worksheet time: 11mins
Which of the following are key components of a Total Quality Management system?
Individual responsibility, incremental improvement, use of raw data
Collective responsibility, continual improvement, use of raw data
Group responsibility, staged improvement, knowledge
Involves everyone, continual improvement, use of data and knowledge
Which of these is not the principle/main focus of TQM?
Customers’ satisfaction
Efficient, effective and process
Annual profit
Total involvement of people in an organization
What is Total Quality Management?
A management approach aiming to deliver products and services that meet or exceed customer expectations
A sales approach that aims to sell at the lowest possible cost
A management approach that aims to reconcile suppliers and buyers
A sales approach that aims to sell as much as possible
The term ________, defines the entire organization, all parties departments and functions – it requires involvement & input of everyone in the organization, from top management to its employees like the rank and file
Total
Quality
Management
__________ is the way the organization act & operate procedures, policies. It also includes the training and instruction to all our employees
Total
Quality
Management
________ means fully meeting the customers needs and requirements all the time
Total
Quality
Management
A business checks products after they are made. What is this an example of?
Quality Control
Quality Circles
Quality Assurance
When products are checked at each stage of production, what is this an example of?
Quality Control
Quality Circles
Quality Assurance
When products are checked throughout the production process this is called
Quality Circles
Quality Assurance
Quality Control
When products are checked at the end of the production process this is called
Quality Assurance
Quality Circles
Quality Control
What is a high quality product?
A product that does not meet customer expectations but fulfills the customers needs at a price they are willing to pay
A product that meets customer expectations but not at a price they are willing to pay
A product that meets customer expectations and fulfills the customers needs at a price they are willing to pay
When is Quality Control carried out by a business?
Inspection or checking of product/service is carried out at the end of production
Inspection or checking of product/service is carried out during production
Inspection or checking of product/service is carried out before production
Quality Assurance is carried out
At the end of production
During all stages of production
During some stages of production
Total Quality Management involves
Management
management, workforce, suppliers, and even customers, in order to meet or exceed customer expectations.
management and customers, in order to meet or exceed customer expectations.
Which of these is not the principle/main focus of TQM?
Annual profit
Customers’ satisfaction
Efficient, effective and process
Total involvement of people in an organization
