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WorksheetsOctober MSV
Total questions: 12
Worksheet time: 7mins
Business (Smart Phones) contact us on 11 of October to make a complaint about a damage order he refused to receive it from the star on 7 October
Advise him that he Exceed the agreed SLA
Edudate him to asign the investigation ticket form his dashboard
Raised an investigation ticket form your side
Business (Lovely store) contact us to make a complaint about the extra charges for this order (239475) and he sends to us a photo of the packaging to make the investigation.
You will...
Raised a ticket to the investigation team
Fill out the compensation form
Advise him that it is the extra charges for the white bag
Advise him that it is considered Bulky
If the business hasn't received a receipt from the star, we should ............
Handel the Customer
Send the investigation team
Send the delivery experience team
Make sure that the number of orders are correct then apologize to the business
If the order is returned to Soho business missed one item, he should refuse the order ...... & report within........
( Choose all correct answers)
On Spot with the star
Within 48 Hours
within 7 Working days
Within 2 weeks
Business (Smartphones) reaches us and asks to create (Sub- Account)
Which of this info should not send to the telesales team?
Business ID for the main account
Business Category
Business Number
Business Volume
The business (Latoya shop) create a material order and he needs to edit it
(order still not reflected)
Advise him that the order is still not reflected
Send to the Hub
Send to the Material validation team
Advise him that he can reach out after 24 hours as the order is still not reflected
We Picked up a document order from Matrouh on 20 October it will be delivered to Mohandeseen on...
21 October
Maximum on 24 October
Maximum on 23 October
25 October
The consignee order received an Exception then he received an SMS through his phone with a WhatsApp link to .........
Raised a fake update ticket
Confirm the exception accuracy
Confirm the next attempt
Confirm the address
The consignee will receive an SMS through his phone with a WhatsApp link to confirm the date and the address of the order
True
False
Customer (Macknmall) Upgraded from Bronze to Gold last month, Which of those features will be added to him?
(Choose all correct answers)
Repeated Pickups
Sign and return orders
Order Modifications
CRP With refund
We always look for ways to be more efficient & effective
This means ......
Responsibility
Impact
Integrity
Speed
If one of your colleagues asks you about a case and you know the answer
you have to .......
(Choose all the correct answers)
Help him to solve the case
Advise him to ask the TL
Advise him to ask the QA
Ecudate him how to navigate the KB
