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Hospitality chapter 3

Total questions: 24

Worksheet time: 12mins

Name
Class
Date
1.

Extra item or service that adds to a travelers comfort or convenience.

a)

amenity

b)

contraction

c)

demopgraphic trend

d)

social trend

2.

Change in the structure or belief of the society.

a)

amenity

b)

contraction

c)

demopgraphic trend

d)

social trend

3.

Increase or decrease over time in thenumber of people in a subgroup.

a)

amenity

b)

contraction

c)

demopgraphic trend

d)

social trend

4.

Period when the ecomony is slowing down.

a)

global economy

b)

contraction

c)

enterprise system

d)

social trend

5.

A guest who is waiting to be seated but gives up and leaves.

a)

walk-away customer

b)

trend

c)

lifestyle trend

d)

cloud computing

6.

A general direction which something is moving.

a)

walk-away customer

b)

trend

c)

lifestyle trend

d)

cloud computing

7.

A change in the way people live their lives.

a)

walk-away customer

b)

trend

c)

lifestyle trend

d)

cloud computing

8.

Period when the economy is doing well.

a)

recession

b)

expansion

c)

globalization

d)

transnational corporation

9.

Period when the economy is doing poorly.

a)

recession

b)

expansion

c)

globalization

d)

transnational corporation

10.

Process in which the ecomony of different nations become interconnected.

a)

recession

b)

expansion

c)

globalization

d)

transnational corporation

11.

Egyptioans developed what two hospitality offerings?

a)

cruises and souvenirs

b)

taverns and restaurants

c)

international language and common currency

12.

Which of the following are contributions made by the U.S. to the hospitality industry?

a)

taverns and restaurants

b)

Motels and churchs

c)

grand hotels, restaurant chains

13.

Changes in hospitality industry develped along with changes in ...

a)

tourist attractions

b)

fast-food restaurants

c)

modes of transpertation

14.

An example of a demographic trend is ...

a)

changing family structures

b)

increasing impulse buying

c)

increasing number of adults of the age of 65

15.

An example of a social trend is

a)

changing family structures

b)

increasing numbers of adults over the age of 65

c)

using the cloud to store information

16.

An example of a lifestyle trend is ...

a)

aging of the population

b)

changing attitudes towards gaming

c)

increasing concern about health issues

17.

A computer system that essentialy replaces handwritten bills in the food and beverage industry is called...

a)

an enterprise

b)

a point of sales

c)

a property management

18.

Stagecoach routes led to the develpment of inns for eating while the horses were exchanged.

a)

true

b)

false

19.

Delivering consistent service is a challenge of the industry.

a)

true

b)

false

20.

The U.S., Mexico and Greece played an important role in the early days of hospitality.

a)

true

b)

false

21.

The U.S. contributed motes to the hospitality industry.

a)

true

b)

false

22.

Unstable political conditions have little effect on the hospitality industry.

a)

true

b)

false

23.

Trends help hospitality managers decide which services to offer.

a)

true

b)

false

24.

Cloud computing is a method of storing and processing electronic documents and data through the internet

a)

true

b)

false