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WorksheetsFollow-up rules
Total questions: 12
Worksheet time: 8mins
Find out the advantages of follow-up :
Allows building business relationships with the customers.
Boosts chances for new profitable sales.
Provides the opportunity for agents to work with new leads.
Gain new friends all over the world.
If the agents don't follow up, they can fulfill only ___ of the potential sales.
2%
7.5%
7%
2.5%
Identify if practicing active listening is counted as a Follow-up strategy.
True
False
According to the rules, when should the FU be done?
Whenever the agent feels like it.
According to the agent's shift.
According to the client's local time.
According to the supervisor.
If you spoke with the customer on the first day, how many calls do you need to make on the second day to ensure a proper FU is completed?
no calls
3 calls
2 calls
as many as you want
same as on the 1st day
Identify if the sentence is true or false:
A minimum of 2 PQ is required in case of a Rush/Specific Flight.
True
False
In case the client hangs up, the agent is required to (a) .
Is a lead where there are no flight details inserted subject to FU exceptions?
No.
Yes.
Only with supervisors' approval.
Proper FU must always be completed.
After presenting the flight quotes, the customer said that they would look around and call you back.
Is FU necessary?
No, follow-up is not required.
No, just wait until the customer contacts you.
Only 1 day of FU is necessary.
Proper FU has to be conducted.
While speaking with the customer, the call got disconnected, and he never picked up after this. Should you attempt again to reach the pax?
Only if you want and feel that it makes sense.
No, the pax just doesn't want your assistance anymore.
Yes, a proper follow-up has to be conducted.
No rules are applicable for this case.
Identify the RCB penalty you will get for not completing the proper FU.
Notification
2 Penalty Points
According to RCB rules
Supervisor's Warning
If you cannot keep your promise for the scheduled call back, you should (a)
