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WorksheetsOCR GCSE Business Studies Operations
Total questions: 18
Worksheet time: 9mins
Jenny Carson makes and ices wedding cakes. Which method of production is she likely to use?
job production
batch production
flow production
robotic production
What is an advantage of flow production?
It is expensive to set up
Large amounts can be made
Products are usually very high quality
Products can be made to meet the needs of individual customers.
What is batch production?
A process that involves producing one type of product repeatedly
A process that involves producing each product individually
A process that involves an assembly line
A process that involves hand made products
Which 2 are advantages of a business introducing technology
Technology can be expensive to install
Making workers redundant costs money
Machines work 24/7
Workers have to be trained and this raises costs
Which of these statements describes quality assurance?
Inspectors are used to check the quality of the goods being produced
All workers are involved in and responsible for the quality of their work
only finished goods are checked so that no faulty products are sold to customers
Quality assurance does not disrupt production because quality is only checked once production is finished
Which of the following is a disadvantage of the quality control method of checking
quality?
Inspectors do not need to be paid as the workers check their own quality.
Inspectors are better at checking the quality of goods than workers.
Inspectors have to be paid for the work that they do adding to the cost of
production.
Workers do not have to disrupt production to check the quality of what they have
made.
Which of these statements is true about the importance of quality?
It is easy to gain a reputation for quality.
It is easy to lose a reputation for quality.
Producing high quality goods always increases sales.
Producing high quality is always cheaper than producing low quality.
E-commerce is:
selling goods and services from a shop
selling goods and services through a large warehouse
selling goods and services through the internet
selling goods and services at airports.
E-commerce can help business activity by:
enabling customers to buy goods 24/7
giving advice in a shop
making sure the goods are up to standard
taking time to send goods securely.
Face to face selling will help a business:
when goods being sold are cheap
when service is important
when goods being bought are small
when the customer has a computer
When buying any goods or services, consumers are entitled to expect:
the goods to be of the best standard possible
the goods to be of satisfactory quality
the goods to be guaranteed for three years
the goods to be the same price as competitors
A business must sell goods that
do what they are meant to do
perform as well as competitor goods
are made to last for years
are as cheap as possible.
A way in which a business can be affected by consumer law is:
having compensation claims because goods are of high quality
profits being reduced by paying higher wages
having to sack staff who are always late for work
losing reputation due to defective goods
Which of these is not a reason for a business locating near to its market?
It produces a large finished product.
It uses bulky raw materials to produce a smaller, finished product.
Its customers are not likely to travel far, nor shop over the internet, to buy what it
sells.
It sells fresh products such as cream cakes.
Which one of these statements is not true?
Firms which produce small, finished products are best locating near to their market.
Governments often influence the location of businesses so that they can reduce
unemployment and raise incomes in certain parts of the country.
Low cost locations are important for every single producer.
Where a business locates is often influenced by more than one location factor.
Procurement is:
the process of making sure the best-quality product is ordered
how a business makes sure that deliveries are made on time
the process of managing the ordering of goods and services required by a business
the part of a business which manages the level of production to increase efficiency
A longer supply chain will mean:
a business will have to make do with lower quality goods
it may be more difficult for a business to manage supplies
it will take longer to find the right kind of supplier
the supplier could demand higher prices
Logistical decisions in a business are concerned with
the transportation and management of supplies
the management of the quality control system within a business
the methods a business will use to examine goods upon delivery
the management of costs in the production process within a business
