The period of time an item remains useable, or fit for consumption

A large facility that manufacturers send large quantities of product to then distributed to stores.

When distribution team members use replenishment reports to retrieve quantities of items to be sent to store are.

Who is responsible for making sure the safety exits aren't blocked and are free to be used in an emergency.

A customer makes a purchase and their transaction total is $21.47. The customer pays with $50.00 in cash. How much change should they receive?

What organization oversees and controls workplace safety regulations?

What does the "R" in SMART Goal Setting stand for?

Which functional area in a retail store usually manages the on-site revenue generation, administration, and reports on the center's expenses?

Where are you most likely to find your company's policies and procedures?

Which of the following is a term for physical goods that are bought and sold?

Which of the following is a standard term that describes the audience of retail stores-the people who will buy things from the stores?

Which of the following is a term for intangible things, such as providing delivery, that are sold by retailers?

Which of the following terms best describes a grower of potatoes?

The majority of retailers are:

Which of the following is the term for the retailing approach that places the focus of creating a seamless shopping experience for customers by integrating multiple channels?

Approximately what percentage of U.S. jobs are retail jobs as of 2019?

What kinds of things does a manufacturer produce?

Which of the following holds large quantities of product that are later sent either to retail locations or directly to customers?

Which of the following would NOT be a factor that affects which products a retailer chooses to select to offer in a store?

What is the term that describes distributing merchandise from the manufacturer to a retailer's locations?

What is the term for reducing the price of an item in order to encourage sales?

Which of the following is the term for the overall impression gathered from information that is seen, heard or experience by customers who encounter a business, its products and services?

Which of the following best defines quality customer service?

Which of the following is NOT a step in the basic selling process?

Which of the following describes a type of question that cannot reasonably be answered with yes or no?

Which term best describes hearing and understanding what a speaker is saying out loud and any message suggested behind the words?

Which of the following is the best way to demonstrate that you have understood a customer?

Which of the following is an example of upselling?

If a customer was about to purchase a soccer ball, which of the following would be the best item to try to cross-sell?

When inventory is ordered to replace products that have sold, this is called_______.

If inventory has been sold and there is none in the stockroom to fill the shelf, the item is_________

If a stockroom area is overflowing with inventory that will not fit on the sales floor, the product may be referred to as___________.

On hand inventory is the number of units of a specific item that are available to_______.

A machine readable series of parallel lines that combine to create a unique product identifier is a__________.

________is the process of matching the invoiced quantity to actual products delivered.

When there are fewer items in stock than the expected total inventory, this is called______.

Cash registers, scanners, and card readers are a part of the __________system.

A retailer's total inventory is________.

Other than in the stockroom, where is a store's inventory kept?

The process of automatic or manual ordering to meet product demands is called____.

The process of placing inventory on the sales floor shelves, racks, or other displays to be sold is called_______.

Extra inventory kept on hand in case customers buy more than the company estimated before the next shipment arrives?

When products arrive at a physical store, the process used to enter into the store's on hand inventory is called_____.

Julia is stocking shampoo on the sales floor and finds a bottle that is leaking. She throws it out and continues to stock on move on with her day. Which of the following would then be true?

Shoplifting is a chronic, expensive problem in the retail industry. In 2016, shoplifting losses were around______.

These devices are specifically intended to be attached to clothing in order to prevent theft, and require a special tool to remove_____.

 These devices are used primarily to prevent the theft of high priced items, particularly small ones.

If a POS system detects credit card or debit card fraud, what will it do?

What’s the specific term for the situation in which a customer purchases a new item and then returns an old, damaged, similar item using the new item’s receipt?

Which of the following is NOT an example of employee fraud or theft?

What percent of shoplifting is due to employee theft?

What is the first thing you should do if someone spills a cup of coffee on the sales floor?

What is the first thing you should do if you find broken glass on the sales floor?

What should you do if a shopper topples a display into the aisle?

What should you do if you discover an electrical hazard?

Which agency or law protects employees against hazards in the workplace

Which agency or law protects employees who report unlawful or unsafe practices?

Which of the following is a proper lifting technique?

If you see a spill of food or liquid on the sales floor, what’s the first thing you should do?

Which of the following is the specific term that describes an injury caused by an item falling off a shelf and hitting a person?

Which of the following refers to the TOTAL AMOUNT of money that a retailer brings in?

 Which of the following refers to the amount of money that a retailer makes after accounting for expenses?

Which of the following refers to the difference between revenue and cost of goods sold?

Which of the following refers to the difference between revenue and all expenses, including the cost of goods sold and operating expenses?

 What’s the term for reducing the price of an item in order to encourage sales?

If a business’ revenue is $1,150 and its cost of goods sold is $734, what is the business’ gross profit?

If a business’ gross profit is $100 and its revenue is $500, what is the business’ profit margin percentage?

Which of the following is NOT a concept that helps you manage your time effectively?

Part of effective time management is prioritizing tasks. Which of the following is NOT a code that you would use when setting priorities?

Suppose that Bill & Joanne are sales associates at a retailer. Bill says to Joanne: “I’m not getting to work the shifts I want - I can’t believe that Alexis only gave me 6 hours this week. I don’t even think I can make my rent this month if this doesn’t change.” What’s the problem that Bill is facing?

Which of the following is a SMART goal?

What’s the term for a very brief speech that you can use to sell yourself to people you meet?

If you have a job interview scheduled for 1:00PM, when’s the best time to arrive at the store where you’re being interviewed?

What’s the standard method to use to thank an interviewer after the interview?

Which of the following comments would be inappropriate in a social media post?