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LU1 Professional Communication

Total questions: 10

Worksheet time: 10mins

Name
Class
Date
1.

1. _______ is important to your career because no matter what line of work you pursue, you need to be able to share information with other people.

a)

Knowledge

b)

Effective communication

c)

Sharing information

d)

Training

2.

To benefiting you personally, your communication skills will help your company in three areas EXCEPT:

a)

Operation

b)

Intelligence

c)

Relationships

d)

Competitors

3.

_____ as a professional starts with being a professional, which embodies striving to excel, being dependable and accountable, being a team player, demonstrating a sense of etiquette, making ethical decisions, and maintaining a positive outlook.

a)

Writing

b)

Listening

c)

Communicating

d)

Reading

4.

The formal communication network is defined by the relationships between the various job positions in the organization. This is example of _____communication.

a)

Upward

b)

Grapevine

c)

Downward

d)

Horizontal

5.

When senders _____ ideas into messages, they express those ideas in words or images.

a)

encoding

b)

decoding

c)

feedback

d)

interpret

6.

The picture shows the ______ communication model that uses social media tools to create an interactive and participative environment in which all parties have a chance to join the conversation.

a)

Conventional

b)

TikTok

c)

Face to face

d)

Social

7.

The potential benefits of ______ include: (1) making communication more effective, (2) making communication more efficient, (3) improving research, (4) assisting communicators with decision-making, and (5) removing communication barriers.

a)

5G technology

b)

communication technology

c)

verbal communication

d)

3G technology

8.

______ are the accepted principles of right and wrong that govern behavior and decision-making in a society.

a)

Ethics

b)

Ethical dilemma

c)

Ethical lapse

d)

Morale

9.

(a)   involves consistently achieving high standards, both visibly and "behind the scenes" – whatever your role or profession.

10.

Describe the BEST word (s) that represent this picture.

(a)