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Fundamentals of Marketing

Total questions: 60

Worksheet time: 20mins

Name
Class
Date
1.

What is market?

a)

a group of customers who share common wants and needs

b)

a group of business people

c)

a group of customers who are friends

d)

people who don't know about a new product

2.

What is marketing?

a)

process of presenting a product to the public

b)

knowing customers who want or need a product

c)

process of creating, promoting, and presenting a product or service

d)

process of selling

3.

There are 7 functions of marketing. Which function includes getting money that is necessary to set up or run a business?

a)

Promotion

b)

Financing

c)

Distribution

d)

Product/Service Management

4.

Which function of marketing includes gathering and analyzing information about consumers, trends, and competitors' products?

a)

Financing

b)

Product/Service Management

c)

Distribution

d)

Selling

5.

Which function of marketing includes deciding how much to charge for a product or service?

a)

Promotion

b)

Product/Service Management

c)

Financing

d)

Pricing

6.

Which function of marketing includes an effort to inform, persuade, or remind potential customers about a product or service?

a)

Pricing

b)

Financing

c)

Promotion

d)

Selling

7.

Which function of marketing is providing customers with goods or services they choose to buy?

a)

Selling

b)

Promotion

c)

Financing

d)

Pricing

8.

What is the marketing mix?

a)

the mix of people needed for the marketing process

b)

a recipe for marketing

c)

part of the functions of marketing

d)

four basic marketing strategies: product, place, price, and promotion

9.

What is the break-even point?

a)

total revenue = total expenses

b)

total revenue is greater than expenses

c)

total revenue is less than expenses

d)

a point on a graph that relates to sales

10.

Market research helps businesses make decisions. What does market research include? (Choose the BEST answer.)

a)

analyzing data then presenting it to the Executives

b)

gathering data for the company's executives

c)

gathering and analyzing information on the size, location, and makeup of a market

d)

figuring out which function of marketing to use

11.

Facts about the population that includes age, gender, location, and income is

a)

Demographics

b)

Marketing Mix

c)

Target Market

d)

Market Segmentation

12.

Target marketing is

a)

gathering and analyzing information about the size and location of a market

b)

potential group of customers a company can focus on, most likely to buy their product or service

c)

a group of people with common goods and services

d)

facts about a population

13.

Marketing involves managerial process to formulate programs designed to bring about voluntary exchanges of values with target market.

a)

True

b)

False

14.

Product concepts hold the assumption that customers favor product that offer quality, performance and innovative features.

a)

True

b)

False

15.

Selling what you have is the concept of ………………………………………

a)

Product concept

b)

marketing concept

c)

selling concept

d)

none of them

16.

Understanding, creating, communicating and delivering customer value and satisfaction are the very heart of traditional marketing.

a)

True

b)

False

17.

In production concept companies put all their marketing efforts in:

a)

Reducing the cost of production

b)

Distribution system

c)

both of them

d)

none of them

18.

The process of breaking the marketing environment into smaller parts in order to gain a better understanding of it is known as (select ONE)

a)

Internal environment

b)

micro environment

c)

macro environment

d)

environmental analysis

19.

Which of the following statements is correct? (Select ONE)

a)

a. The internal environment includes those factors that are not controllable by the organization

b)

b. Weaknesses are internal factors that marketers seek to minimize

c)

c. The internal environment includes factors that are controllable by the organization

d)

Both b and c

e)

All a, b and c

20.

An organisation that cuts its marketing budget during an economic downturn could be more likely to view marketing as (Select ONE)

a)

a. cost

b)

b. investment

c)

c. essential

d)

Both a and c

e)

both a and b

21.

In an attempt to overcome legal regulations, an industry body may attempt to influence which aspect of its marketing environment? (Select ONE)

a)

Socio cultural

b)

Political

c)

competitive

d)

Economic

22.

The analysis, planning, implementation, and control of sales force activities. it includes designing sales force strategy and structure and recruiting, selecting, training, supervising, compensating, and evaluating the firm's salespeople.

a)

Personal Selling

b)

Salesperson

c)

Sales force management

d)

Team selling

23.

the steps that the salesperson follows when selling, which include prospecting and qualifying, preapproach, approach, presentation and demonstration, handling objections, closing, and follow-up.

a)

Sales quota

b)

Outside sales force

c)

Inside sales force

d)

Selling Process

24.

A standard that states the amount a salesperson should sell and how sales should be divided among the company's products.

a)

Sales quota

b)

Outside sales force

c)

Inside sales force

d)

Selling Process

25.

The step in the selling process in which the salesperson seeks out, clarifies, and overcomes customer objections to buying.

a)

Handling objectives

b)

Closing

c)

Follow-up

d)

Sales Promotion

26.

Sales promotion tools used to boost short-term customer buying and involvement or to enhance long-term customer relationships

a)

Consumer promotions

b)

Trade promotions

c)

Business Promotions

d)

Sales Promotion

27.

Sales promotion tools used to persuade resellers to carry a brand, give it shelf space, promote it in advertising, and push it to consumers.

a)

Consumer promotions

b)

Trade promotions

c)

Business Promotions

d)

Sales Promotion

28.

sales promotion tools used to generate business leads, stimulate purchases, reward customers, and motivate salespeople

a)

Consumer promotions

b)

Trade promotions

c)

Business Promotions

d)

Sales Promotion

29.

Short-term incentives to encourage the purchase or sale of a product or service

a)

Consumer promotions

b)

Trade promotions

c)

Business Promotions

d)

Sales Promotion

30.

Short-term incentives to encourage the purchase or sale of a product or service

a)

Handling objectives

b)

Closing

c)

Follow-up

d)

Sales Promotion

31.
Which marketing function can help businesses predict how much will be sold in a given period of time?
a)
Distribution
b)
Marketing Information Management
c)
Selling
d)
Promotion
32.
Transportation, storage, and inventory control are activities of which marketing function?
a)
Distribution
b)
Pricing
c)
Promotion
d)
Selling
33.
What function is concerned with making decisions about investments and credit?
a)
Marketing Information Management
b)
Pricing
c)
Financing
d)
Distribution
34.
What is the marketing function demonstrated in the following situation? While shopping at the mall, Susan is asked to fill out a survey about her preferences on different brands of perfume.
a)
Product/Service Management
b)
Marketing Information Management
c)
Selling
d)
Pricing
35.
Creating new products, services, images, or ideas that will influence consumer buying behavior is an example of
a)
Distribution
b)
Selling
c)
Financing
d)
Product/Service Management
36.
Coca Cola test marketed New Coke by conducting taste testing in focus groups. What marketing function did they implement?
a)
Promotion
b)
Selling
c)
Marketing Information Management
d)
Product/Service Management
37.
Trey hangs posters advertising the school play in local businesses. What marketing function did Trey implement?
a)
Promotion
b)
Selling
c)
Distribution
d)
Financing
38.
Target discounts their selection of winter coats in mid-February. What marketing function did they implement?
a)
Promotion
b)
Selling
c)
Distribution
d)
Pricing
39.
Firestone decided to offer a new line of snow tires. Under which marketing function does this decision fall?
a)
Distribution
b)
Product/Service Management
c)
Pricing
d)
Promotion
40.

The stages of the product life cycle are

a)

      Introduction, Growth, Maturity, Saturation, Decline.

b)

Introduction, Growth, Maturity,

Decline

c)

 Maturity, Saturation, Introduction and Decline

d)

Maturity, Saturation, Growth, Decline

41.

Demographics refers to

a)

     Money consumers are willing to spend

b)

  Numerical facts about a population

c)

Numerical facts about sales

d)

None of above

42.

What type of market research is a survey?

a)

Primary Research

b)

Secondary Research

c)

   Desk research

d)

  Lab research

43.

Niche marketing means?

a)

  Selling products that are non specific

b)

Targeting a wide- variety of people

c)

   Personalized products targeting narrow groups of people

d)

None of above

44.

______________ is paid communication to promote a product, service, brand or cause through the media.

a)

  Public Relations

b)

Advertising

c)

   Media

d)

All of the above

45.

Define the term ‘market’?

a)

a place where similar products grouped together

b)

a competitive high street

c)

a place where buyers and sellers meet

d)

a basket of good

46.

What is the difference between the term ‘customer’ and the term ‘consumer’?

a)

There is no difference.

b)

The term consumer refers only to people who buy food and drink products.

c)

Customers buy products but it is consumers who use them.

d)

Customers make organisational rather than personal purchases.

47.

According to marketing four Ps, the credit terms can be classified as

a)

Place

b)

Product

c)

Price

d)

Promotion

48.

The sum of variable costs and fixed costs is called

a)

total costs

b)

overhead costs

c)

markup costs

d)

both a and b

49.

........buy products &...... use product?

a)

consumer & customers

b)

buyers & sellers

c)

buyers & customers

d)

customers & consumer

50.

Testing before launching a product launching a product is known as ....

a)

Acid test

b)

Concept testing

c)

market test

d)

test marketing

51.

Technology is changing the way consumers relate to products and markets?

a)

Information

b)

New

c)

Digital

d)

Cyber

52.

What is the last stage of the consumer decision process?

a)

problem recognition

b)

post purchase behavior

c)

alternative evaluation

d)

purchase

53.

The most basic level of a product is called the?

a)

core product

b)

central product

c)

fundamental product

d)

augmented product

54.

Holistic marketers achieve profitable growth by expanding customer share, and capturing customer lifetime value.

a)

undermining competitive competencies

b)

building customer loyalty

c)

milking the market for product desires

d)

renewing a customer base

55.

When a company distributes its products through a channel structure that includes one or more resellers, this is known as?

a)

indirect marketing

b)

direct marketing

c)

multilevel marketing

d)

integrated marketing

56.

The process of communicating the value of a product or service is ______________________. 

a)

marketing

b)

promotion

c)

brand

d)

competition

57.

The amount of money needed to buy or sell a product is its _______________________.

a)

product

b)

brand

c)

competition

d)

price

58.

A _________________________________ are promotional items that are linked to a product that often require box tops or other proof of purchase plus shipping and handling payment in order to acquire them.

a)

product

b)

premium

c)

logo

d)

marketing

59.

A ____________________________________ is A specific group of people with shared characteristics that a business markets its products or services to.  

a)

customer

b)

place

c)

marketing

d)

target market

60.

A product, service, or concept that is publicly distinguished from other products, services, or concepts, so that it can be easily communicated and usually marketed is a ___________________________.

a)

brand

b)

product

c)

logo

d)

target market