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WorksheetsFundamentals of Marketing
Total questions: 60
Worksheet time: 20mins
What is market?
a group of customers who share common wants and needs
a group of business people
a group of customers who are friends
people who don't know about a new product
What is marketing?
process of presenting a product to the public
knowing customers who want or need a product
process of creating, promoting, and presenting a product or service
process of selling
There are 7 functions of marketing. Which function includes getting money that is necessary to set up or run a business?
Promotion
Financing
Distribution
Product/Service Management
Which function of marketing includes gathering and analyzing information about consumers, trends, and competitors' products?
Financing
Product/Service Management
Distribution
Selling
Which function of marketing includes deciding how much to charge for a product or service?
Promotion
Product/Service Management
Financing
Pricing
Which function of marketing includes an effort to inform, persuade, or remind potential customers about a product or service?
Pricing
Financing
Promotion
Selling
Which function of marketing is providing customers with goods or services they choose to buy?
Selling
Promotion
Financing
Pricing
What is the marketing mix?
the mix of people needed for the marketing process
a recipe for marketing
part of the functions of marketing
four basic marketing strategies: product, place, price, and promotion
What is the break-even point?
total revenue = total expenses
total revenue is greater than expenses
total revenue is less than expenses
a point on a graph that relates to sales
Market research helps businesses make decisions. What does market research include? (Choose the BEST answer.)
analyzing data then presenting it to the Executives
gathering data for the company's executives
gathering and analyzing information on the size, location, and makeup of a market
figuring out which function of marketing to use
Facts about the population that includes age, gender, location, and income is
Demographics
Marketing Mix
Target Market
Market Segmentation
Target marketing is
gathering and analyzing information about the size and location of a market
potential group of customers a company can focus on, most likely to buy their product or service
a group of people with common goods and services
facts about a population
Marketing involves managerial process to formulate programs designed to bring about voluntary exchanges of values with target market.
True
False
Product concepts hold the assumption that customers favor product that offer quality, performance and innovative features.
True
False
Selling what you have is the concept of ………………………………………
Product concept
marketing concept
selling concept
none of them
Understanding, creating, communicating and delivering customer value and satisfaction are the very heart of traditional marketing.
True
False
In production concept companies put all their marketing efforts in:
Reducing the cost of production
Distribution system
both of them
none of them
The process of breaking the marketing environment into smaller parts in order to gain a better understanding of it is known as (select ONE)
Internal environment
micro environment
macro environment
environmental analysis
Which of the following statements is correct? (Select ONE)
a. The internal environment includes those factors that are not controllable by the organization
b. Weaknesses are internal factors that marketers seek to minimize
c. The internal environment includes factors that are controllable by the organization
Both b and c
All a, b and c
An organisation that cuts its marketing budget during an economic downturn could be more likely to view marketing as (Select ONE)
a. cost
b. investment
c. essential
Both a and c
both a and b
In an attempt to overcome legal regulations, an industry body may attempt to influence which aspect of its marketing environment? (Select ONE)
Socio cultural
Political
competitive
Economic
The analysis, planning, implementation, and control of sales force activities. it includes designing sales force strategy and structure and recruiting, selecting, training, supervising, compensating, and evaluating the firm's salespeople.
Personal Selling
Salesperson
Sales force management
Team selling
the steps that the salesperson follows when selling, which include prospecting and qualifying, preapproach, approach, presentation and demonstration, handling objections, closing, and follow-up.
Sales quota
Outside sales force
Inside sales force
Selling Process
A standard that states the amount a salesperson should sell and how sales should be divided among the company's products.
Sales quota
Outside sales force
Inside sales force
Selling Process
The step in the selling process in which the salesperson seeks out, clarifies, and overcomes customer objections to buying.
Handling objectives
Closing
Follow-up
Sales Promotion
Sales promotion tools used to boost short-term customer buying and involvement or to enhance long-term customer relationships
Consumer promotions
Trade promotions
Business Promotions
Sales Promotion
Sales promotion tools used to persuade resellers to carry a brand, give it shelf space, promote it in advertising, and push it to consumers.
Consumer promotions
Trade promotions
Business Promotions
Sales Promotion
sales promotion tools used to generate business leads, stimulate purchases, reward customers, and motivate salespeople
Consumer promotions
Trade promotions
Business Promotions
Sales Promotion
Short-term incentives to encourage the purchase or sale of a product or service
Consumer promotions
Trade promotions
Business Promotions
Sales Promotion
Short-term incentives to encourage the purchase or sale of a product or service
Handling objectives
Closing
Follow-up
Sales Promotion
The stages of the product life cycle are
Introduction, Growth, Maturity, Saturation, Decline.
Introduction, Growth, Maturity,
Decline
Maturity, Saturation, Introduction and Decline
Maturity, Saturation, Growth, Decline
Demographics refers to
Money consumers are willing to spend
Numerical facts about a population
Numerical facts about sales
None of above
What type of market research is a survey?
Primary Research
Secondary Research
Desk research
Lab research
Niche marketing means?
Selling products that are non specific
Targeting a wide- variety of people
Personalized products targeting narrow groups of people
None of above
______________ is paid communication to promote a product, service, brand or cause through the media.
Public Relations
Advertising
Media
All of the above
Define the term ‘market’?
a place where similar products grouped together
a competitive high street
a place where buyers and sellers meet
a basket of good
What is the difference between the term ‘customer’ and the term ‘consumer’?
There is no difference.
The term consumer refers only to people who buy food and drink products.
Customers buy products but it is consumers who use them.
Customers make organisational rather than personal purchases.
According to marketing four Ps, the credit terms can be classified as
Place
Product
Price
Promotion
The sum of variable costs and fixed costs is called
total costs
overhead costs
markup costs
both a and b
........buy products &...... use product?
consumer & customers
buyers & sellers
buyers & customers
customers & consumer
Testing before launching a product launching a product is known as ....
Acid test
Concept testing
market test
test marketing
Technology is changing the way consumers relate to products and markets?
Information
New
Digital
Cyber
What is the last stage of the consumer decision process?
problem recognition
post purchase behavior
alternative evaluation
purchase
The most basic level of a product is called the?
core product
central product
fundamental product
augmented product
Holistic marketers achieve profitable growth by expanding customer share, and capturing customer lifetime value.
undermining competitive competencies
building customer loyalty
milking the market for product desires
renewing a customer base
When a company distributes its products through a channel structure that includes one or more resellers, this is known as?
indirect marketing
direct marketing
multilevel marketing
integrated marketing
The process of communicating the value of a product or service is ______________________.
marketing
promotion
brand
competition
The amount of money needed to buy or sell a product is its _______________________.
product
brand
competition
price
A _________________________________ are promotional items that are linked to a product that often require box tops or other proof of purchase plus shipping and handling payment in order to acquire them.
product
premium
logo
marketing
A ____________________________________ is A specific group of people with shared characteristics that a business markets its products or services to.
customer
place
marketing
target market
A product, service, or concept that is publicly distinguished from other products, services, or concepts, so that it can be easily communicated and usually marketed is a ___________________________.
brand
product
logo
target market
