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WorksheetsWorkplace Readiness Practice Skills 05-08
Total questions: 19
Worksheet time: 10mins
You are working at a graphic design firm. Your team is working on an important project and your team leader asks you to stay late to meet a deadline. Since you normally get off at 5 p.m. from work, you previously agreed to take a neighbor to an important appointment at 6:30 p.m. What should you do?
Make other arrangements for your neighbor and stay to finish the project deadline
Agree to stay and finish your project without question because work is more important
Since you first committed to help your neighbor, tell your coworker you cannot stay and why.
Reach a compromise and work until 6:00 p.m. and then leave to try to still take your neighbor to the 6:30 p.m. appointment
Even though Carla wants to view the updates on her social media accounts, she stays on task and waits for her scheduled break. Carla is demonstrating:
self-representation
resourcefulness
work ethic
confidentiality
Sylvia regularly stays after work to complete tasks. She demonstrates:
tactfulness
work ethic
self-representation
short-term goal setting
Your supervisor asks you to come in on Saturday to finish your marketing presentation because the client is coming in earlier than originally expected, on Monday morning. You already have weekend plans. What is the expectation?
Reschedule your plans
Negotiate with your supervisor
Get someone to cover for you
Call the client to reschedule his visit
Hector worked for a renewable energy company but was recently fired. He did his job better than any of the other workers in his department, but he often refused to help others with their work. Hector did his work well but never did anything extra. Why is he consistently passed over for promotion?
The boss does not like Hector
Hector outperforms others and made them look less skilled
The boss expects too much from Hector
He does not have a good work ethic
As an employee, employers assess your work ethic based on your:
appearance
attitude
fairness to others
unused personal leave
You have been working on a game design project with your manager who has been repeatedly using inappropriate language, which makes you uncomfortable. You have already asked him to stop doing so. What should you do?
Remain calm and report the problem up the chain of command
Directly confront the manager again about the situation
Threaten to quit if he does not stop speaking in such an inapporpriate way
Join in with the use of the inappropriate language to fit in
An angry coworker complains about the way you do your job. Your BEST response is to:
be more assertive than he/she is
call security for help
remain calm and focused on a solution
walk away to avoid conflict
Which of the following strategies for dealing with conflict requires input from both sides to work through differences to find a win-win solution?
Avoidance
Denial
Negotiation
Competition
When resolving conflict, the main goal is to:
debate the problem and choose a winner.
find middle ground or a win-win solution.
explore solutions but punish both parties
determine the strengths and weaknesses of concerns
At the conclusion of making a presentation to a large group, someone from the audience asks you a long, elaborate question. What is the best practice to use in order to answer the question effectively.
Restate the key question and ask if your understanding is correct
Smile and answer the question as soon as possible
Ask for the person's email address so you can send him/her your answer
Focus on one part of the question and answer that, then move on
What part of your speech sets the tone, gains trust, and gets the audience's attention?
Supporting evidence
Conclusion
Introduction
Non-verbal body language
While waiting on customers, you notice an elderly woman looking at new computers. You should:
assume she knows less about computers than the younger customers you serve
treat her as you would any other customer
approach her and ask her in a very loud voice: "Are you lost ma'am?"
wait for a coworker to help her
Why is having cultural diversity on a company's staff a good idea?
It creates work ethic.
The work environment will be more ethical.
There is a broader range of talents, skills, and creativity.
It meets the federal regulations.
All of the following are barriers to respecting diversity EXCEPT:
acceptance
fear
stereotyping
segregation
A customer-service worker, due to her religious beliefs, has refused to serve someone. What should that employee expect?
That a coworker will step in on her behalf and serve the customer.
A promotion for demonstrating integrity.
That no harm is done to the customer.
To be fired, reassigned, or demoted.
Teaching employees to manage conflict, to collaborate, and to understand cultural differences creates a work environment that supports:
integrity
diversity
work ethic
critical thinking
Being considerate of other people and cultures is an example of which workplace readiness skill?
Professionalism
Work ethic
Respect for diversity
Critical thinking
While in the workplace, you meet a person with a disability. You should:
treat the person with dignity and respect
avoid eye-contact and do not offer any assistance
ask a coworker to help the person if you have no experience
ask questions about the origin of the person's disability
