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WorksheetsRetail Fundamentals Review #2
Total questions: 17
Worksheet time: 9mins
David manages a retail store and is responsible for ensuring that the right products are available at the right place and at the right time so customers can purchase them. What is this process called?
merchandising
selection
Allocation
Distribution
Anika is responsible for distributing merchandise to various retailer locations. She must decide what and how much goes to each store, depending on the store size and location. What is this process called?
distribution
merchandising
supply chain
allocation
Charlotte manages a retail store. She oversees the process of taking products from the warehouse and distribution centers to be sold to customers. What is this process called?
distribution
allocation
automation
merchandizing
Click the image that has the longest shelf life.
Which item has the shortest shelf life?
James is working at a retail store. During a transaction, who is the most important person?
(a)
Evelyn is comparing two companies before making a purchase. One company highlights a specific reason why customers would benefit from choosing them over their competitors. What is this reason called?
brand promise
company culture
company brand
mission statement
Charlotte is shopping for a new phone in the United States. She notices that some stores charge more but offer excellent customer service. ___ out of 10 consumers like Charlotte say they have paid a higher price for something in order to do business with a company that delivers great customer service.
5
8
7
6
Maya had a disappointing experience at a local store. ____% of customers like Maya will tell family and friends about a bad customer experience
73
98
63
52
Anika is working at a retail store. What is the first thing she should do when she sees a customer enter?
Walk the opposite direction
Greet them within 30 seconds
Ask how you can help
Ignore them. They will ask you for help if they need it.
Sophia is shopping for a new sofa. The salesperson asks her, "Can you tell me about the color scheme in the room where you plan to put your new sofa?"
This question is an example of:
open ended
closed ended
Emma is working in a furniture store. She approaches a customer and asks, "Are you looking for a sofa today?"
This question is an example of:
open ended
closed ended
Grace visits her favorite coffee shop regularly and earns points for every purchase she makes. She can redeem these points for free items and special rewards. What is this an example of?
exclusive program
customer service
loyalty program
coupon
Liam is learning about the Retail Product Cycle in his business class. Which of the following is not a part of the Retail Product Cycle?
allocation
distribution
manufacturing
markdowns
David manages a retail store and is checking the merchandise that is housed within his store. What type of inventory is this merchandise?
on-hand inventory
standard inventory
total inventory
retail inventory
Aria manages a retail business and wants to know if Total/Retail inventory includes the inventory throughout her entire enterprise.
true
false
Ava manages a retail store and decides to keep extra inventory on hand in case customers buy more than she anticipated. What is this excess inventory called?
Extra Stock
Total Stock
On-Hand Stock
Safety Stock
