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WorksheetsFun Experts Week 4
Total questions: 24
Worksheet time: 12mins
Can I print my luggage tags without completing my online check in?
yes
no
Who is Carnival's Chief Fun Officer
John Heald
Emile Decosta
Shaquille Oneill
Bad Bunny
Can I print my boarding pass without completing check in?
yes
no
How old is the drinking age on a US ship?
18+
21+
25+
No age Limit
Who do we transfer a call for a US guest that is trying to create a group booking?
Groups
Casino
Fun Experts
FIT Service
What VIFP level is above Gold ?
Blue
Red
Diamond
Platinum
What tool can we use to check COMPLETE credit card transaction history?
Navigator
Revenue accounting
Carnival HUB app
Carnival.com
What system do you need to help a guest complete online booking?
Carnival.com
GoCCL
GlassTable
Tik Tok
Where can a guest Request a PVP?
Carnival.com
GoCCL
Tour Operator Gateway
You can escalate to resolutions
Can you change the credit card info on the check in process after they have already checked in?
Yes, up to 1 week prior to sail date
Yes, up to 1 day prior to sail date
Yes, up to 11:59pm EST the night before
No, not until they check in at the pier
What new ship arrived in Miami in November 2022?
Vista
Carnivale
Fantasy
Celebration
What tool uses different information to find a guests VIFP Profile
GoCCL
DASH
iknow
Which department is responsible for providing support to TA's having issues with managing Group Bookings in goCCL?
Groups
Online Support
Fun Experts
All of the above
How much is the steak house per adult?
$45
$46
$47
$48
What symbol is the ShoreEx tool?
Dandelion
Palm Tree
Olive Branch
Carnival Funnel
If the ShorEx Tool shows 0 tickets remain, you can email the Shore Excursion team for more.
True
False
True but only with Coach Approval
Only if they are Platinum Guests
How many excursions are you able to compare at a time in T.O.G. ?
1
3
5
As many as you need
Where can I look to see which guests are on an excursion
ShoreEx Order Management
Cruise Manager, in Booking and order Details
Revenue Accounting
Answers A & B ONLY
All of the Above
Which application in Launchpad is used to see all of the Shore Excursions offered?
ShoreEx Tool
Order Management
Booking History
Sailing Cabin Counts
If a Shore Excursion is offered in Nassau on a certain day, all ships in the port that day have access to that excursion
True
False
True, but they have to board the biggest ship to purchase
Only if its Atlantis
Tour Operator Gateway is a tool to check if there is plenty tickets available for the tour.
True
False
Where can I see which ships visit Aruba?
Carnival.com
GoCCL
GoCCL Admin Tool
Ask the Lead Line
How long is the option if a guests books on Carnival.com with no money down?
24 hours
48 hours
72 hours
1 hour
What options are there on Carnival.com for payment for a cruise?
(Select All that apply)
Gift Card
Credit Card
PayPal
OnBoard credit
