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WorksheetsNovember MSV
Total questions: 10
Worksheet time: 6mins
Business (Latoya shop) it asking to postponed his cash-out transaction this week
You will...
(Choose all the correct answers)
Send a ticket to Bothina Abdel-Fatah
Advise him that we will exclude him and not postponed
Ask him about the date of the rescheduled
Advise him that he has to contact us again to activate his cash-out transfer
Business (TBM) is asking about the price change and why it is different,
he stops shipping with Bosta in February 2022
You will...
(Choose all the correct answers)
Check if his price plan got changed
Send to the Sales team
Discuss with him the price plan and the wallet
Send to the AM team to change his the plan
Business (Car Co) last flyer order was 40 XL- 30 L - 70 White bag, he can order again.......
(Choose all the correct answers)
If he finishes more than 75% of them
After finishing Them all
at the same month
If he finishes at least one specific size of them and needs to order this size again
The Business changed the mobile number after the order got an Exception (order canceled)
(Order Status Received at warehouse)
The Star should take action from the star app
The Hub should take action from his side
The CS should take the action
Order (352491) Changed to RTO as the star didn't update it from his side after the business allowed to open the package,
You will
Send to the hub to restart the order
Send to the hub to approve free order
Send to the delivery experience team to approve the free order
The customer is asking to change the consignee's mobile number (the order is in the 2nd attempt)
You will
Advise the customer to change it from his dashboard
Change it from your admin dashboard
Send to the Hub to change it
Send to Hagar Emam to change it
The business (Brand) is asking about his material order cancellation reason.
the Category and sub-category will be
Materials > Cancel materials
Materials > Damaged Flyers
Materials > Delivery Fees
Materials > Business needs flyers
The Business (Sultan Store) is an Inactive client for more than a year and he is asking about the price plan
The category and the Sub-category will be
Others > Need onboarding
Others > Discounts & promotions
Pricing > Asking for a price plan
The customer is complaining about this attempt as he is confirming that the address is cleared.
You will
Send to the Hub to clarify the attempt
Send to the AM Team o check it
Send to The delivery Experience team
the customer is complaining about a Missing Item as the flyer was containing 4 items but he got only 3.
You will
Ask the business about the Cost of the missing order
Ask the business for a Photo of the missing item
Reject the case
Ask the business for a Photo of the packaging
