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Front Office quizzz

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

to anticipate future business performance based on arrivals and departures is called?

a)

Forecasting

b)

Understay

2.

refers to the use of a short-term dwelling, usually by renting the living space.

a)

Lodging

b)

Conference centre

3.

They include hotels with a number of guest rooms ranging between 26 and 100.

a)

Very Large Hotels

b)

Medium Hotels

4.

These are hotels whose number of guest rooms doesn't exceed 25.

a)

Small Hotels

b)

Large Hotels

5.

are often available to help patrons find restaurants or book sightseeing tours.

a)

Concierge

b)

Front office manager

6.

are frequented by the customer on vacation. They may feature amenities that will permit their clientele to relax and have fun

a)

Resort hotels

b)

Airport hotels

7.

are often luxurious and offer full service restaurants, indoor shopping, pools and fitness facilities.

a)

Economy hotels

b)

Casino hotels

8.

These hotels offer plenty of night life including shows, dance clubs and comedians. Sometimes they are located in resort areas.

a)

Economy hotels

b)

Casino hotels

9.

These hotels are the largest group of hotel types and they primarily cater to business travelers and usually located in downtown or business districts.

a)

Conference centers and commercial hotels

b)

Business hotels

10.

Directly supervises all front office personnel and ensures proper completion of all front office duties

a)

Front Office Manager

b)

Duty Manager