Worksheets4.02 MC Review - Business Essentials
Total questions: 20
Worksheet time: 10mins
The operations function consists mainly of activities that are performed on a _______ basis.
daily
weekly
monthly
yearly
Which of the following is an example of one of a business's inputs:
services
products
employees
goods
Operations managers have two main goals in mind - efficiency (keeping costs low) and
legality (keeping the business in good standing with the law)
productivity (keeping business running fast)
reputation (keeping up the business's good name)
effectiveness (keeping customers satisfied)
The foundation of the operations function is
maintenance and repairs
production planning
purchasing
quality control
Which of the following is not a main factor in a business's site selection decision:
community
media
costs
labor
Which operations activity is also referred to as procurement?
logistics
inventory control
quality control
purchasing
A clothing manufacturer checks one pair of pants out of every shipment to ensure the quality of its product. This is known as quality
guarantee
delivery
inspection
assurance
A clothing manufacturer builds quality into its operating system, placing responsibility on each employee. This process is known as quality
guarantee
delivery
inspection
assurance
The money it takes to keep inventory in stock is called a ________ cost.
holding
stockout
purchasing
production
Running out of inventory can result in
higher taxes
lost sales
higher productivity
more satisfied customers
Deciding how to transport goods is part of which operations activity?
logistics
scheduling
safety and security
maintenance and repairs
An operations manager must determine the sequence materials will take through the production process. This activity is known as
site selection
expense control
routing
scheduling
Which of the following is a true statement about scheduling:
scheduling for business is the same thing as personal scheduling
many businesses do not need to use scheduling
scheduling has the same timeline, regardless of the company
both manufacturers and service businesses rely on scheduling
Complying with environmental laws is part of which operations activity?
logistics
safety and security
purchasing
inventory control
Because operations managers control so much of a business's money, they must focus on
keeping costs low
hiring the best employees
creating effective advertising campaigns
generating publicity
Operations activities vary depending on a business's
product
name
tax return
address
The difference between service providers' and manufacturers' operations activities is that service providers produce _______ outputs.
expensive
useful
intangible
tangible
Which form of technology creates tangible prototypes and products?
social media
computer-aided design
smartphones
3D printing
Operations managers must work closely with managers and employees in
the marketing department only
all other parts of the business
competing businesses
foreign markets
Maintenance and repairs is an operations activity that includes
production planning
site selection
custodial work
financial analysis
