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4.02 MC Review - Business Essentials

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.

The operations function consists mainly of activities that are performed on a _______ basis.

a)

daily

b)

weekly

c)

monthly

d)

yearly

2.

Which of the following is an example of one of a business's inputs:

a)

services

b)

products

c)

employees

d)

goods

3.

Operations managers have two main goals in mind - efficiency (keeping costs low) and

a)

legality (keeping the business in good standing with the law)

b)

productivity (keeping business running fast)

c)

reputation (keeping up the business's good name)

d)

effectiveness (keeping customers satisfied)

4.

The foundation of the operations function is

a)

maintenance and repairs

b)

production planning

c)

purchasing

d)

quality control

5.

Which of the following is not a main factor in a business's site selection decision:

a)

community

b)

media

c)

costs

d)

labor

6.

Which operations activity is also referred to as procurement?

a)

logistics

b)

inventory control

c)

quality control

d)

purchasing

7.

A clothing manufacturer checks one pair of pants out of every shipment to ensure the quality of its product. This is known as quality

a)

guarantee

b)

delivery

c)

inspection

d)

assurance

8.

A clothing manufacturer builds quality into its operating system, placing responsibility on each employee. This process is known as quality

a)

guarantee

b)

delivery

c)

inspection

d)

assurance

9.

The money it takes to keep inventory in stock is called a ________ cost.

a)

holding

b)

stockout

c)

purchasing

d)

production

10.

Running out of inventory can result in

a)

higher taxes

b)

lost sales

c)

higher productivity

d)

more satisfied customers

11.

Deciding how to transport goods is part of which operations activity?

a)

logistics

b)

scheduling

c)

safety and security

d)

maintenance and repairs

12.

An operations manager must determine the sequence materials will take through the production process. This activity is known as

a)

site selection

b)

expense control

c)

routing

d)

scheduling

13.

Which of the following is a true statement about scheduling:

a)

scheduling for business is the same thing as personal scheduling

b)

many businesses do not need to use scheduling

c)

scheduling has the same timeline, regardless of the company

d)

both manufacturers and service businesses rely on scheduling

14.

Complying with environmental laws is part of which operations activity?

a)

logistics

b)

safety and security

c)

purchasing

d)

inventory control

15.

Because operations managers control so much of a business's money, they must focus on

a)

keeping costs low

b)

hiring the best employees

c)

creating effective advertising campaigns

d)

generating publicity

16.

Operations activities vary depending on a business's

a)

product

b)

name

c)

tax return

d)

address

17.

The difference between service providers' and manufacturers' operations activities is that service providers produce _______ outputs.

a)

expensive

b)

useful

c)

intangible

d)

tangible

18.

Which form of technology creates tangible prototypes and products?

a)

social media

b)

computer-aided design

c)

smartphones

d)

3D printing

19.

Operations managers must work closely with managers and employees in

a)

the marketing department only

b)

all other parts of the business

c)

competing businesses

d)

foreign markets

20.

Maintenance and repairs is an operations activity that includes

a)

production planning

b)

site selection

c)

custodial work

d)

financial analysis